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“Nice Hotel but a bit soulless”

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The Westshore Grand, A Tribute Portfolio Hotel, Tampa
Ranked #36 of 162 Hotels in Tampa
GreenLeadersBronze level
Blackpool, United Kingdom
Level Contributor
111 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Nice Hotel but a bit soulless”
3 of 5 bubbles Reviewed 4 February 2014

Stayed here one night and it is very comfortable with lovely rooms (as you would expect of an Intercontinental). All the staff I encountered were very helpful and friendly but the hotel itself felt like an office block (probably because it's in the middle of one).
I had a room on the 8th floor on the Kennedy Boulevard side of the hotel and there was some traffic noise so it would be better getting a room at the rear of the hotel.
It is very close to the airport and they provide a free shuttle every 30 minutes which is very useful. There is a small but pleasant and functional outdoor pool on the 9th floor,

Room Tip: Get a room at the back not overlooking Kennedy Boulevard.
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TonyW1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff R, Guest Relations Manager at The Westshore Grand, A Tribute Portfolio Hotel, Tampa, responded to this review, 6 February 2014
It’s wonderful to know you valued our hotel rooms, and staff here at the InterContinental Tampa. I am delighted to know you took advantage of the convenient location of our hotel, as well as, the shuttle service we provide to and from the Tampa International Airport. We hope to have you stay with us in future travels!

-Jeff R
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,429 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (349)
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English first
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 3 February 2014 via mobile

We really enjoyed this hotel. Very classy. Rooms were nicely appointed. Staff was very helpful. Rooftop pool was very nice. Hotel was in a convenient location, near restaurants, a pretty nice mall within walking distance and fairly close to the Tampa Airport and boat docks.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank Jim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff R, Guest Relations Manager at The Westshore Grand, A Tribute Portfolio Hotel, Tampa, responded to this review, 6 February 2014
We appreciate the positive comments about the InterContinental Tampa! It’s exciting to know we could accommodate your needs, and our hotel met your standards. We wish to have you back with us again!

-Jeff R
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed 2 February 2014

This hotel is badly in need of a rethink. As a number of people have said, a lot of the rooms face an atrium, which means you have no natural light. I was unlucky enough to be in one of those rooms. The rooms are also in poor shape (mine had a ripped office chair, stained carpet, and a weird slope by the door. No power by the desk - super handy for those travelling on business - and the constant, frequent mechanical noise of 'i don't know what', all made for not a nice first impression. Finding the parking area was a minor adventure - we were directed by the valet to park in a parking structure around the corner but there were no signs at all that related to the hotel. Totally dodgy and hope the rental car is there in the morning. Trying to get customer service was also a bit of a nightmare... the 'guest services' button on the phone kept giving me a busy signal. I called about ten times before someone answered by saying 'hello, guest services' who then said they had to transfer me to 'guest services'. Hoping this stay improves...

Room Tip: Stay away....
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff R, Guest Relations Manager at The Westshore Grand, A Tribute Portfolio Hotel, Tampa, responded to this review, 6 February 2014
Peter, I am very sorry you did not have a great start to your stay with us. I reviewed your concerns with their respective department managers to improve this matter. I wish you the best with your prospective travels!

-Jeff R
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Reykjavik, Iceland
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 2 February 2014

Stayed there one night before driving to South Florida. The lobby was beautiful with fresh flowers. We didn't use the pool are, but took a look and it didn't look great. We had room near the elevator and it was very noisy, so noisy we woke up in the middle of the night. The room looked beautiful and the beds where good. The breakfast was poor, no pancakes. A 20 dollar breakfast and no pancakes ?? I thought pancakes where as important as coffee for hotel breakfast in the US. Although there where no pancakes I have to say that the vaiority of fresh fruits and berries was very good.

Stayed December 2013, travelled as a couple
Helpful?
Thank c-cruisers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff R, Guest Relations Manager at The Westshore Grand, A Tribute Portfolio Hotel, Tampa, responded to this review, 6 February 2014
I am glad you enjoyed the breakfast inside Shula’s Steakhouse that we have on site here at the hotel. In our lobby, we make sure there are fresh flowers every week for our guests to enjoy as they walk through! I apologize for the noise issue experience, and I hope you choose to stay with us again!

-Jeff R
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Grinstead
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 1 February 2014

Was so very disappointed as the hotel was just so noisy. The doors slam constantly and the lift shaft noise seemed to vibrate causing further disturbance. The maids chatted and laughed outside my room. I was exhausted when I left and was glad to get home to get some sleep .

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kat G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff R, Guest Relations Manager at The Westshore Grand, A Tribute Portfolio Hotel, Tampa, responded to this review, 6 February 2014
Kat, I am sorry you did not enjoy your stay with us. I really appreciate the feedback and have addressed your concerns with our managers to better these issues. Thank you again for your review.

-Jeff R
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gainesville, Florida
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 27 January 2014

Me and a couple of my friends decided to spend the night here for Gasparilla and we had such a great time! First off the hotel and staff were awesome, the room was very nice, the location was ideal, and the free parking was a bonus. As for other reviews complaining about how your view is an atrium looking at offices, me and my friends found that absolutely hilarious, in fact we purposely were being ridiculous in front of our window looking for a few laughs. The staff was very kind and friendly, and the bar downstairs sure does make some strong drinks! In all I would love to come back to this hotel, and especially for Gasparilla. Thanks for such a great weekend!

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrowardGator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff R, Guest Relations Manager at The Westshore Grand, A Tribute Portfolio Hotel, Tampa, responded to this review, 6 February 2014
Thank you so much for the wonderful comments about The InterContinental Tampa. The entire staff takes great pride in our hotel, and it is exciting to see our guests notice! We look forward to your future return!

-Jeff R
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corning, New York
Level Contributor
338 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 579 helpful votes
4 of 5 bubbles Reviewed 26 January 2014 via mobile

During a brief trip to Tampa, had an excellent experience at the Intercontinental Hotel. Was provided with an excellent room. Had very good service. Food was quite good, as well.

Was quite pleased with all aspects of this visit and would be very positively inclined to again stay at this fine hotel, should the opportunity arise.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GoBills2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff R, Guest Relations Manager at The Westshore Grand, A Tribute Portfolio Hotel, Tampa, responded to this review, 6 February 2014
It is great to hear you had a great experience here at the InterContinental Tampa. We are happy you loved your room, and the services provided here at the hotel. We hope the opportunity arises to have you stay with us again soon!

-Jeff R
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westshore Grand, A Tribute Portfolio Hotel, Tampa

Property: The Westshore Grand, A Tribute Portfolio Hotel, Tampa
Address: 4860 West Kennedy Boulevard, Tampa, FL 33609 (Formerly InterContinental Hotel Tampa)
Region: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Luxury Hotel in Tampa
#16 Green Hotel in Tampa
#34 Romantic Hotel in Tampa
#41 Business Hotel in Tampa
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westshore Grand, A Tribute Portfolio Hotel, Tampa 4*
Number of rooms: 323
Official Description (provided by the hotel):
Located in the heart of the city, The Westshore Grand, A Tribute Portfolio Hotel, Tampa is just minutes from the airport, within walking distance to shopping and centrally located to all area attractions including Busch Gardens, Raymond James Stadium, the Florida Aquarium, the St Pete Times Forum and the beautiful gulf coast beaches. Here is where excellence truly is the standard. The hotel features a rooftop swimming pool with spectacular views of Tampa Bay, complimentary Internet access, a fully-equipped fitness centre, 24-hour in-room dining, 'In the Know' Concierge services and the award winning Shula's Steak House. ... more   less 
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Also Known As:
Intercontinental Tampa
The Westshore Grand, A Tribute Portfolio Hotel, Tampa Florida

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