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“Are you kidding?”

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Wingate by Wyndham Tampa/At USF
Ranked #39 of 163 Hotels in Tampa
Miami
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Are you kidding?”
Reviewed 6 August 2011

On phone I am told I can cancel third night up to 4pm of the day. When I check in and double check I am told my rate is based on 3 nights and if I don't stay 3 nights my rate almost doubles. Next I get my family in the room and the bathroom smells dirty and looks grim. I go get water for my 4 year old and learn there is not ONE single bottle in the "hotel" except grape flavored Aquafina. Oh I almost forgot...no working ice machine and no stocked vending machine exceptthe one in the lobby with the flavored water. Kids don't want flavored water at midnight I now know. I am sitting in bed plotting our escape tomorrow a.m.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dmarko1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tampa094, Guest Relations Manager at Wingate by Wyndham Tampa/At USF, responded to this review, 9 August 2011
We deeply regret that your stay was unsatisfactory. As you can see by the other reviews posted, this is not the norm at our Hotel. It was most unfortunate that you came to us during a time when there was a change in vendors causing delays; we provided sodas and bottled water at the desk until the orders came through, but I understand your frustration. We also want you to know that if you ever have issues with your room during your stay with us, there are staff available 24 hours and we would love for you to let us know so we can do our best to rectify the matter. Again, our sincere apologies for the issues you experienced during your stay with us. We hope you can give us another chance to show you why we rank #4 in Tampa hotels.
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1,423 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Fort Lauderdale, Florida
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 25 July 2011

Took my children to busch gardens and after reading several trip advoisor reviews decided that the Wingate was the best to suit our needs. I can honestly say that it lived up to our expectations. Service was great, the front desk was so helpful. They gave me great info on restaurants nearby... The girls enjoyed the pool and the breakfast was good. The fact that it is so close to busch gardens was also a plus.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ileanav00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level 4 Contributor
44 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 13 July 2011

Front desk was incredibly friendly and helpful--after we had checked out, they provided towels when we got caught in a downpour on the way in to catch the airport shuttle. Room was clean, though air conditioner was loud (even on low) and beds were a little soft for my taste. We mostly kept the a/c off, which the housekeepers left off, which was appreciated--but they kept changing our towels even though we hung them up to indicate that we didn't want them changed (in accordance with the many placards urging us to save water). Breakfast was good for a free breakfast--included fresh fruit, waffles, biscuits and gravy, breakfast meats. Free shuttle also very convenient for travel in the area (Busch Gardens, USF).

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank allergymom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 July 2011

We would stay again clean...breakfast could be a little better..but overall nice place...great for Busch Gardens...

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wiljack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tampa094, Guest Relations Manager at Wingate by Wyndham Tampa/At USF, responded to this review, 9 July 2011
I appreciate your post about the Wingate By Wyndham at Busch Gardens/USF. I hope while you stayed with us you had a chance to use our free shuttle service to go to the amusement park and save yourself some of the Busch gardens parking fees! We try our best to provide a wide array of items in our hot buffet breakfast and always have some fresh fruit available to enjoy on the waffles. We would love to have you come visit us again when you are in Tampa, and don't forget to call us direct to get the best rates available at the hotel!
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Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 July 2011

We are having a good experience. The breakfast is good, the pool is not too cold and jacuzzi is warm, the rooms are clean, and we are very close to Busch Gardens!

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sheejamol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Apopka, Florida
1 review
Reviewed 9 June 2011

May 27-29, 2011. The Alderman family Reunion was held in Tampa, Fl. This was the headquarters. The customer service was great. the manager and staff treated the family with so much respect & kindness. I would recommend this hotel for any & everybody that was will be visiting the Tampa are.. Family members were well pleased

  • Stayed May 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 29171McRae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tampa094, Guest Relations Manager at Wingate by Wyndham Tampa/At USF, responded to this review, 10 June 2011
Your family reunion was a joy to have and a very fun bunch! I think you came close to having the hotel's 84 rooms all to yourselves -what a turnout! We would welcome you anytime at the Wingate by Wyndham and certainly hope you think of us again when you plan your next reunion. it was a true pleasure to have your group at our hotel.
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Saskatchewan, Canada
Level 3 Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 June 2011

We very much enjoyed our stay at the Wingate. Our room was large with a very comfortable king bed. A very good price, booked as a package with Busch Gardens admission. Breakfast was adequate - the waffle maker was a nice surprise! Conveniently located near attractions and restaurants and easy to find. The staff was courteous and helpful and seemed open to suggestions. We mentioned it would be nice to be able to weigh our luggage before we left for the airport, so it'll be interesting to see if they will be able to provide that service to their guests in the future. We would definitely recommend this hotel to our friends.

  • Stayed May 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank loja63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tampa094, Guest Relations Manager at Wingate by Wyndham Tampa/At USF, responded to this review, 10 June 2011
We thank you for posting your thoughts on our hotel and for recommending us to other travellers! We are happy that you enjoyed your stay with us and perhaps we could find a way to have guests 'weigh the luggage' before they depart-you must have done some shopping while seeing the sights of Tampa! We are always changing and evolving to meet our guests' needs so perhaps the next time you visit sunny Florida you will stop by and see our even more excellent service.
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Additional Information about Wingate by Wyndham Tampa/At USF

Property: Wingate by Wyndham Tampa/At USF
Address: 3751 E Fowler Ave, Tampa, FL 33612-6489
Phone Number:
Region: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Best Value Hotel in Tampa
#20 Romantic Hotel in Tampa
#20 Family Hotel in Tampa
#28 Business Hotel in Tampa
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Wingate by Wyndham Tampa/At USF 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
Wingate by Wyndham Tampa is located directly across the street from University of South Florida and less than a mile away from Busch Gardens and Adventure Island. The USF Sun Dome, MOSI Imax/Museum, VA, Shriner's and Moffitt are all within .75 miles. Within 2 miles are shopping, golf, and 40-plus restaurants and the property is only 7.5 miles from downtown Tampa, 11 miles from Ybor City and Channelside entertainment district, 17 miles to airport, and 45 minutes from Clearwater Beach and Ellenton Prime Outlets. Awarded Customer Service honors by Wyndham Worldwide, and Green Lodging Certification by the State of Florida DEP, the Wingate by Wyndham Tampa strives for the highest standards for their leisure and corporate travelers alike. Property Highlights Include- Local Shuttle Service (with our most popular destinations free to our guests)within a three mile radius, complimentary 40-item Hot breakfast, free Hi-Speed wired and wireless internet throughout, complimentary business center, fitness room, and indoor whirlpool open 24 ours, and an outdoor pool open until 10pm. New Lounge, built in July 2009, serves wine and beer on tap nightly. Meeting room facilities on property. Room Highlights - All 86 guestrooms at Wingate by Wyndham Tampa offer complimentary wired and wireless high-speed Internet access, micro fridge units, pillow-top mattresses, one cordless and one 2-Line phone, complimentary weekday newspaper, cable television with HBO, pay-per-view Movies and Nintendo, iron and ironing board, hair dryers, and 17" in-room safes. The January, 2009 property renovation included all new guestroom furniture, 32 inch Flat-Panel Televisions, new microwave/refrigerator units, all new fixtures and granite countertops in guestroom bathrooms, Sealy Posturepedic pillow top mattresses, new bedding and 250-thread-count cotton sheets. ... more   less 
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Also Known As:
Wingate By Wyndham Tampa Usf / Busch Gardens Hotel Tampa
Wyndham Tampa
Wingate Tampa
Tampa Wyndham
Wingate By Wyndham Tampa/At USF Florida

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