I chose this hotel due to the proximity of my customers on a recent business trip. As a frequent Marriott business traveler at Gold level, I also booked two addiotional rooms for my colleagues. Upon a late arrival past midnight, I had to buzz in multiple times before someone arrived at the door. Security demands this needs to be done after 10 PM. I appreciate the added security, but their needs to be someone to answer ther buzzers in a timely fashion. The only room they had was a handicap room on the 1st floor with no other option. I prefer higher floors simply to avoid hearing cars paasing all night. But a room is better than no room. I asked if my colleague arriving aftewr me also had a handicap room and was told yes.
The flapper on the toilet was not working so the toilet ran all night long. The AC unit was loud enough tat the sound of the toilet running wasn't as bad as the AC unit. The batroom floor of handicap rooms have no tubs for obvious reasons, so therefore the floors are always wet.
My colleague arrived at 2:00 AM and was told his room was not available and they sent him to another hotel! He is a non US resident and and the fact they made him walk two blocxks to another hotel is unbelievable. They told me he had a room one hour earlier. We had reservations and I'm sure we would have been charged for the rooms if we hadn't showed up. They did pay for one night at the other hotel, but to "bump" him from a hotel because they overbooked is unacceptable.
The next day they appologized and bought us a drink. I understand that hotels can have limited availability but to turn away customers in the middle of the night is unacceptable. Specifically for a hotel like the Courtyard which is designed for business travelers. Paying $199 per night during peak season, but they really should provide better value than what was extended to us.
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- Also Known As:
- Courtyard By Marriott Tampa Downtown Hotel Tampa
- Tampa Marriott
- Tampa Courtyard
- Courtyard Tampa Downtown Florida