Booked this hotel based on recommendations from hotel tonight. Have book with hotel tonight before and never had a bad experience until now. The hotel's location is great, in the heart of downtown Tampa and within walking distance to many attractions.
I pulled up curbside and the valet and a couple other employees where just there standing. They didn't greet me or offered assistance with my luggage. I had multiple luggages and bags and they just stood by the door and watch me struggle unloading my car. I even had to get my own luggage trolley and they did not offer to help. When I asked about parking and valet, they offered I can park across the street at a public lot or at curbside meters, I told them I wanted to valet my car, the valet person didn't seem too enthused by that. Never met such rude valet personnel before, I wasn't acknowledged or even greeted.
It's good to note that receptionist personnel were pleasant and really helpful. Room was comfortable and great. I was excited to see that my room had a balcony with the city views. Walked out there and was caught by surprise by the structure of the balcony. It didn't seem safe, it was inclined and didn't feel sturdy with big visible cracks. I think management should check on the safety of their balconies.
Overall the stay was ok, Besides the bad customer service by valet and my concerns on the structural stability of their balcony. If you're on a budget and looking for a central location in Tampa this hotel is great for you. I personally won't stay here again.
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- Also Known As:
- Courtyard By Marriott Tampa Downtown Hotel Tampa
- Tampa Courtyard
- Tampa Marriott
- Courtyard Tampa Downtown Florida