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“Just your average hotel”

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Ocean Pointe Suites at Key Largo
Ranked #3 of 4 Hotels in Tavernier
Fort Collins, Colorado
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Just your average hotel”
Reviewed 9 December 2013 via mobile

We arrived after dark and had to through the back entrance due to parking lot being paved. That wasn't a problem, and the gate guard was friendly. The front counter clerk was also friendly. Finding the room was a little confusing. The map they give out shows each building having a name, but the signage refers to building numbers. The room was about what you would expect for the price, maybe even just a bit more. There were large flat screens in the main room and bedroom, and the bed was comfortable. I slept well until the refrigerator starting making a loud howling noise. The "continental breakfast" was toasted bagel and 6oz O.J. My overall impression is that your experience is going to vary quite a bit depending on where your room is. Some of the rooms overlook the marina and are closer to the ocean. Others are farther away without much view. It's not the kind of place your going to sit and relax at. The real disappointment was that you have to pay for wireless. This is the first time I've encountered this and I have to say that had I known this ahead of time it would have been a deal breaker (@ $7/night). This is the kind of amenity that travelers expect, probably even more than a telephone.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wildjohn2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlin D, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this review, 14 January 2014
On behalf of our staff we appreciate you taking the time to review our property. Thank you for choosing Ocean Pointe Suites at Key Largo as your destination of choice when visiting the Florida Keys. We value your comments and observations in reference to your most recent stay. We hope your future travels bring you back to Ocean Pointe.
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2,304 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Minneapolis, Minnesota
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 December 2013

Just got back from a 4 night stay at Ocean Point Resort. I was a little nervous reading some of the reviews, but we had a great stay!! We had a 2 bedroom condo, 4th floor ocean view. It was not as fancy as the ones in the pictures, but nicely decorated, clean, and everything was in working order. We enjoyed the pool area, beach and view from the bar! It was a nice 4 days. However, all these bad reviews could be eliminated if the Ocean Point management forced the owners to udated their condo if they want it to be rented. It only gives the whole resort a bad reputation if a few rooms are not well kept. It would be easy to walk into each and every condo with a to do list for the owners. If they dont upgrade the unit, they dont get rented. So, all these follow ups on this site from management is just lip service they could solve this problem if they really wanted to!

Room Tip: Make sure you get an updated room, don't settle for less!
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dive4funbrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlin D, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this review, 18 December 2013
On behalf of our staff we appreciate you taking the time to review our property. Thank you for choosing Ocean Pointe Suites as your destination of choice when visiting the Florida Keys. We value your comments and observations in reference to your most recent stay. We hope your future travels bring you back to Ocean Pointe.

We also wanted to inform you we absolutely follow up with all guest concerns. Any Trip Advisor in which specific details are mentioned we privately message each reviewer to inquire as to which room they stayed in. Then we follow up with our Housekeeping Manager, Rooms Quality Manager, and General Manager to inspect the room, and provide our owners with feedback and detailed plans for improvement. We have an internal rating system and if any suites fall short we contact our owners immediately. Ocean Pointe Suites can assure you there is an entire quality process behind every detail. If there is a specific suite number or details you would like to share please feel free to contact kdalton@opsuites.com. Thank you!
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Springfield
Level Contributor
3 reviews
Reviewed 7 December 2013

We had a picture postcard view of the marina and ocean. The rooms were nice sized,
nicely decorated and clean. We enjoyed the pool and the grounds. For the price you
can't beat these accommodations. We hope to return someday. Thanks for the great
experience

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lovell95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlin D, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this review, 18 December 2013
On behalf of our staff we thank you for taking the time to review our property. Ocean Pointe Suites at Key Largo appreciates your genuinely positive comments in reference to your most recent stay. We look forward to serving you as our loyal guest again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 December 2013

“Simply fantastic! My wife and two kids stayed here last week to escape the holiday madness and were so happy we did. From check-in to checkout, every single experience was flawless. Nothing but smiles and attentive service at all levels. After checking in, we went up to our suite, opened the door, and were amazed by the decor, new finishes, granite counters, 18" tile, and new berber carpet...new smell and all! We had a flat screen in the master and living room, brand new stainless steel appliances, all the kitchenware imaginable, stereo with an ipod dock, etc. Our suite was a 2 bedroom with a king size bed, 2 twins, and a sofabed equipped with a balcony that overlooked the bay. It was perfect for all of us. They had a swimming pool, private beach, sand volleyball court, a basketball court, and a small cafe/bar (with great food and drinks all modestly priced), and a gift shop all just steps away. This place was definitely a hit for us and we'll be sure to come back real soon. Big hug and thanks to the entire staff and the manager for making this trip so memorable for us! Thanks again! See you real soon!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ed-wins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlin D, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this review, 18 December 2013
On behalf of our staff we thank you for taking the time to review our property. Ocean Pointe Suites at Key Largo appreciates your genuinely positive comments in reference to your most recent stay. We look forward to serving you as our loyal guest again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntington, Indiana
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 2 December 2013

Not a bad place to stay...unit (3214) was dated somewhat with repairs needed for screen doors to the very small patios. It was clean however with a very nice pool area. The beach area was nice but the beach itself was only about 30 yards long. We didn't actually eat at the restaurant, I just had a tuna wrap but I didn't hear anybody complain about it. Check in and check out were easy and effecient. Not sure I would go back, perhaps if we could stay in one of the newer units, but overall, just not bad.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank becknee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlin D, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this review, 5 December 2013
On behalf of our staff we appreciate you taking the time to review our property. Thank you for choosing Ocean Pointe Suites at Key Largo as your destination of choice when visiting the Florida Keys. We value your comments and observations in reference to your most recent stay. We hope your future travels bring you back to Ocean Pointe.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ringwood, New Jersey
Level Contributor
123 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 1 December 2013

We got a 2 bedroom, 2 bath suite for the same price we paid for one room, one bath motel rooms on the same trip. Nice kitchen area, living room and small balcony. The pool and hot tub were very enjoyable, and there's even a small beach to swim at. The place was clean (other than the floor being a little dirty which I noticed when I walked barefoot). I'm sure there was much more there than we took advantage of too. Well worth the money.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jrzyrock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlin D, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this review, 5 December 2013
On behalf of our staff we appreciate you taking the time to review our property. Thank you for choosing Ocean Pointe Suites at Key Largo as your destination of choice when visiting the Florida Keys. We value your comments and observations in reference to your most recent stay. We hope your future travels bring you back to Ocean Pointe.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 December 2013

We booked thru a Travel Zoo coupon and had the impression this was going to be an upscale resort. Believe me, it is not. I agree with other reviewers-it is dated and smells. Furnishings were right out of a condo we had in FL in the 80's. Tiny bedroom with only an old queen bed. Broken slider. Doors that looked like the bottoms were in a flood. No floor lamps. Dust everywhere. Tub that did not drain. But the best part was the sign posted by the "luxury" beach towels-if you wanted a souvenir of your stay, you could buy one for $25.!!!!! I almost died! No free Wifi. Staff was friendly upon check-in. Breakfast staff in the restaurant-terrible. Poor service and waited over 10 min before anyone even appeared, much less asked if we wanted anything. Needless to say this was not a romantic weekend for my husband and I.

Room Tip: Don't bother to find a good room.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Donna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlin D, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this review, 5 December 2013
Thank you for taking the time to review Ocean Pointe Suites at Key Largo. We take pride in our property and strive to exceed guest expectations. When we fall short we share your disappointment. On behalf of our staff please accept our sincerest apologies. We have brought your concerns to the attention of the appropriate department manager and assure you we will follow up with them in addressing all your concerns.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Ocean Pointe Suites at Key Largo

Property: Ocean Pointe Suites at Key Largo
Address: 500 Burton Drive, Tavernier, Key Largo, FL 33070
Phone Number:
Region: United States > Florida > Florida Keys > Key Largo > Tavernier
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Tavernier
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Ocean Pointe Suites at Key Largo 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Ocean Pointe Suites At Key Largo Hotel Tavernier
Ocean Pointe Hotel
Ocean Pointe Tavernier
Ocean Pointe Suites Key Largo
Ocean Pointe Key Largo
Ocean Pointe Suites At Key Largo Tavernier

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