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“You can't think of this like a hotel”

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Ocean Pointe Suites at Key Largo
Ranked #3 of 4 Hotels in Tavernier
Melbourne
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“You can't think of this like a hotel”
Reviewed 14 July 2014

The view was magnificent but that's about all that was great. The only real service I can consider was that they allowed is to check in early and called to say it was ready. I have no complaints about the front desk.
What I wish I had known: I don't know if every room is like this but our two bedroom suite was apparently someone's beach condo. Had we gone in thinking of this as being allowed to stay at a friend's beach house for free, maybe our attitude would have been different, but it was a hotel stay we had paid for. The second bathroom had no mirror (it had been ripped out). The closet door was broken and the bottom of the fridge had fallen off. We did have a jet tub but we were sort of afraid to use it. Also, their "beachfront" was about ten feet across. We had to crank the A/C to get rid of the musty smell. I have a feeling we probably could have switched rooms had I complained but I'm not convinced it would have made a huge difference. We woke with bug bites on almost all of us. The pool was nice but practically no shade anywhere. The guy singing at the pool was a nice touch but it was definitely nothing like what you think of as staying at a resort. I've stayed at nicer places on the side of the highway. I couldn't recommend this to anyone, sadly.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jwit59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyski C, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this review, 16 July 2014
Thank you for taking the time to review Ocean Pointe Suites at Key Largo. We take pride in our property and strive to exceed guest expectations. When we fall short we share your disappointment. On behalf of our staff please accept our sincerest apologies. We have brought your concerns to the attention of the appropriate department manager and assure you we will follow up with them in addressing all your concerns.
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  • Sleep Quality
  • Rooms
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  • Cleanliness
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English first
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 July 2014

Stayed all weekend with no fresh towels. Called everyday for towels and no one came. The washer was not working and the drawers had someone elses clothes. When I finally told them that no one would show up they told me to get them myself at the front desk...

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank julio f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 14 July 2014

My family and I had a great time while we were there 4th of July. The rooms could/should have been a little more clean. The maintenance team (1man) was very helpful and understood our concern. Office staff quickly helped us switch rooms. I highly recommend staying in building 4 or 5. The boat ramp was very helpful however it is not very safe to take a boat out. Harry Harris park was quick and safer to pull the boat out of the water.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linette T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyski C, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this review, 16 July 2014
On behalf of our staff we appreciate you taking the time to review our property. Thank you for choosing Ocean Pointe Suites at Key Largo as your destination of choice when visiting the Florida Keys. We value your comments and observations in reference to your most recent stay. We hope your future travels bring you back to Ocean Pointe.
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Miami, Florida
1 review
Reviewed 14 July 2014

They were a little under staffed at the front desk for a holiday weekend; however, not horrible. The room was missing towels in master bath, but nothing that a phone call could not resolve. The Housekeeping staff missing a skillet full of oil in the oven and I had to call to have it removed, but otherwise, we had a great stay.

I booked this place and then read the reviews and got a little scared, but I was not at all disappointed. We had a great view of the ocean, comfy beds and lots of space. We had a great time and would definitely stay there again. We were able to use the grills on the grounds and enjoyed it tremendously. the pool was huge and so there was plenty of room depite the holiday crowd.

We will be back!

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank cabrera6630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyski C, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this review, 16 July 2014
On behalf of our staff we appreciate you taking the time to review our property. Thank you for choosing Ocean Pointe Suites at Key Largo as your destination of choice when visiting the Florida Keys. We value your comments and observations in reference to your most recent stay, we will address the issues you endured throughout your stay with us. We hope your future travels bring you back to Ocean Pointe.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 July 2014

We were thoroughly impressed from check in the staff was phenomenal ! We requested an updated room and ocean view. Sam from Taos hooked us up with
A gorgeous room in a key's cottage decorated apartment upgrades galore- granite counters, beadboard, travertine tile, flat screen tv's, stackable washer/dryer- beautiful views!!!
The beach was fun - picked up rafts and little dingy inflatable boats at Big K by Publix also rented kayaks at ocean pointe cheap by the hr! Played football and volley ball and basket ball fun for all! The cafe was fun for afternoon happy hour printed our 20% off coupon Dee from Poland was so fabulous !!! Great Cuba Libres con 2 limes!!
Great location went down to key west for the Fury adventure and ate at Big Chill awesome for both!!! Thanks!!! We will be back Ocean Pointe was ON POINT!!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NinaandPoppyHirsch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyski C, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this review, 15 July 2014
On behalf of our staff we thank you for taking the time to review our property. Ocean Pointe Suites at Key Largo appreciates your genuinely positive comments in reference to your most recent stay. We are glad to hear you have an awesome experience, we look forward to serving you as our loyal guest again in the near future.
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Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 July 2014 via mobile

I purchased my week's stay through Interval International. I've traveled quite a bit. There are some things that are just grossly inexcusable...
such as meunstral blood on the front side of the toilet bowl in the master bath, or the smell of cat urine in the hallway...Where a feline clearly marked his territory. Or even a murky chlorine pool that was "salty". The remedy from the staff...?
A spraying of "Mistolin"...which was no match against the cat urine smell.
The pool situation was NEVER remedied.
The room was poorly supplied. The kitchen lacked pots, potholders, basic utensils, and the appliances did not function completely.
The amenities for this property, are to say the least, deceiving. There's nothing here but mangrove & coral, with a stagnant inlet at the dock. The scene is ideal if you have your own boat...I dont.
The Iguanas and feral cats looked well fed and content though.
The facility is understaffed...and accordingly, inadequately maintained. The weekend rush was a nuisance, and too much for the facility to cope with...evidenced by the particles clouding the water in the pool.
I was looking for rest and relaxation...you can't rest in filthy quarters

Stayed July 2014, travelled with family
Helpful?
2 Thank Samedi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Tavernier hotels

Missouri
Level 5 Contributor
91 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 11 July 2014

There is a lot to like about this place, but a few downers. First, the facility's location is great, with a lot of water views, a nice pool & dock area, and a nice clubhouse with a bar & snack area. The 2 bedroom condos are great for a family or two couples, esp. since they have two full baths and a nice kitchen & sitting area. I have stayed there at least 4 times, and have usually had a great room. This time I stayed in Building 5, closest to the clubhouse, and I'm thinking it may be the oldest building, because we had some issues. The sliding patio doors did not function easily, if at all. We had to manhandle them to get them to open & close - and they didn't always close all the way. The whole place was run-down, and the bed mattress was not very supportive. All in all, though, the location & value was worth it. Rachel at check in was great, and Lorra at checkout was great, saying that she would make sure they looked at all the issues we noted. We like the Cubano Café on US 1 just South of the hotel, and start our day off each day with a Cuban coffee.

Room Tip: Building 5 has the best view of the ocean, and is near the clubhouse and pool.
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  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank KeymasterMissouri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyski C, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this review, 14 July 2014
On behalf of our staff we appreciate you taking the time to review our property. Thank you for choosing Ocean Pointe Suites at Key Largo as your destination of choice when visiting the Florida Keys. We value your comments and observations in reference to your most recent stay. We hope your future travels bring you back to Ocean Pointe.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ocean Pointe Suites at Key Largo

Property: Ocean Pointe Suites at Key Largo
Address: 500 Burton Drive, Tavernier, Key Largo, FL 33070
Phone Number:
Region: United States > Florida > Florida Keys > Key Largo > Tavernier
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Tavernier
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Ocean Pointe Suites at Key Largo 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Ocean Pointe Suites At Key Largo Hotel Tavernier
Ocean Pointe Hotel
Ocean Pointe Tavernier
Ocean Pointe Suites Key Largo
Ocean Pointe Key Largo
Ocean Pointe Suites At Key Largo Tavernier

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