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“Disappointing Room, Great Location!”

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Ocean Pointe Suites at Key Largo
Ranked #3 of 4 Hotels in Tavernier
Reviewed 15 July 2014 via mobile

Our overall stay in our room/2 bedroom apt was disappointing!! (Please Read All)

Our room was filthy, unkept, under stocked and appliances were outdated (via the 80's) and old- but did work. There was so much "caked" dust you could literally write your name in it and it wasn't normal dust but a sticky, grimy, sandy nasty dust.

The faucet leaked constantly, the a/c filter and sprinkler heads in the unit were not maintained properly - borderline fire hazards. The dryer belt was broken and had to be repaired (which was), however the unit was so old the heating mechanism didn't dry all 6 towels we used for daily beach going activities.

The lack of daily made service contributed to the overall lack of cleanliness; something that needs to be addressed.

However, we were given a key to another apt to de your clothing, and that apt was immaculate and had updated appliances- so our room seems to be the exception.

All that said... The location was fantastic, the amenities onsite (pool, lagoon swimming area, rentals) were great and the proximity to the eateries (Mrs Mac's Kitchen, Ballyhoos, and Snappers), tourist sites, and beaches were wonderful.

The daytime manager (Annette) is wonderful, has great customer service as were her grounds crews that we encountered.

We would go back again based on price, location and friendly service...

Stayed: July 2014
2  Thank sigojr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyski C, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this reviewResponded 16 July 2014

Thank you for taking the time to review Ocean Pointe Suites at Key Largo. We take pride in our property and strive to exceed guest expectations. When we fall short we share your disappointment. On behalf of our staff please accept our sincerest apologies. We have brought your concerns to the attention of the appropriate department manager and assure you we will follow up with them in addressing all your concerns.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,004 - 1,010 of 2,374 reviews

Reviewed 14 July 2014

This was our third visit to Ocean Pointe, and the best yet. Traveling with our two children, ages 10 and 12, we reserved a 2-bedroom, 2-bath unit, which is more than enough room for a family of 4, and would even comfortably accommodate 6 people. It's great to have a full size kitchen, as well as two full bathrooms. The master bath also included a jetted tub. The washer and dryer was perfect for a quick clean up of our daily beachwear. Since lounging out and swimming was our number one priority, we requested building 5, which is the closest walk to the beach area. We spent two full days at that quiet little beach, which is a fabulous place to just sit back and watch the world go by. If you're feeling a little more adventuresome, rent the kayaks and explore the area. We had our own snorkel gear, and spent hours swimming around, gazing at tropical fish (large and small), turtles, horseshoe crabs, stingrays, and lobsters.
*Tip -- There is a beautiful Winn Dixie supermarket one mile south. They have EVERYTHING including beach, fishing, and snorkel gear. My boys bought a $20 2-person raft, and it kept them busy at the beach area the whole time. Also, stock your fridge and save some money on dining out. And don't forget to buy some laundry detergent if you're going to use the washing machine.

Room Tip: Request an "updated" or "refurbished" unit. Each unit is individually owned, an...
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  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank Rachelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyski C, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this reviewResponded 16 July 2014

On behalf of our staff we thank you for taking the time to review our property. Ocean Pointe Suites at Key Largo appreciates your genuinely positive comments in reference to your most recent stay. I'm glad to hear that we accommodated all of your family's needs during your stay with us. We look forward to serving you as our loyal guest again in the near future.

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Reviewed 14 July 2014

The view was magnificent but that's about all that was great. The only real service I can consider was that they allowed is to check in early and called to say it was ready. I have no complaints about the front desk.
What I wish I had known: I don't know if every room is like this but our two bedroom suite was apparently someone's beach condo. Had we gone in thinking of this as being allowed to stay at a friend's beach house for free, maybe our attitude would have been different, but it was a hotel stay we had paid for. The second bathroom had no mirror (it had been ripped out). The closet door was broken and the bottom of the fridge had fallen off. We did have a jet tub but we were sort of afraid to use it. Also, their "beachfront" was about ten feet across. We had to crank the A/C to get rid of the musty smell. I have a feeling we probably could have switched rooms had I complained but I'm not convinced it would have made a huge difference. We woke with bug bites on almost all of us. The pool was nice but practically no shade anywhere. The guy singing at the pool was a nice touch but it was definitely nothing like what you think of as staying at a resort. I've stayed at nicer places on the side of the highway. I couldn't recommend this to anyone, sadly.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank Jwit59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyski C, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this reviewResponded 16 July 2014

Thank you for taking the time to review Ocean Pointe Suites at Key Largo. We take pride in our property and strive to exceed guest expectations. When we fall short we share your disappointment. On behalf of our staff please accept our sincerest apologies. We have brought your concerns to the attention of the appropriate department manager and assure you we will follow up with them in addressing all your concerns.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

Stayed all weekend with no fresh towels. Called everyday for towels and no one came. The washer was not working and the drawers had someone elses clothes. When I finally told them that no one would show up they told me to get them myself at the front desk...

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel
1  Thank julio f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2014

My family and I had a great time while we were there 4th of July. The rooms could/should have been a little more clean. The maintenance team (1man) was very helpful and understood our concern. Office staff quickly helped us switch rooms. I highly recommend staying in building 4 or 5. The boat ramp was very helpful however it is not very safe to take a boat out. Harry Harris park was quick and safer to pull the boat out of the water.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Linette T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyski C, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this reviewResponded 16 July 2014

On behalf of our staff we appreciate you taking the time to review our property. Thank you for choosing Ocean Pointe Suites at Key Largo as your destination of choice when visiting the Florida Keys. We value your comments and observations in reference to your most recent stay. We hope your future travels bring you back to Ocean Pointe.

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Reviewed 14 July 2014

They were a little under staffed at the front desk for a holiday weekend; however, not horrible. The room was missing towels in master bath, but nothing that a phone call could not resolve. The Housekeeping staff missing a skillet full of oil in the oven and I had to call to have it removed, but otherwise, we had a great stay.

I booked this place and then read the reviews and got a little scared, but I was not at all disappointed. We had a great view of the ocean, comfy beds and lots of space. We had a great time and would definitely stay there again. We were able to use the grills on the grounds and enjoyed it tremendously. the pool was huge and so there was plenty of room depite the holiday crowd.

We will be back!

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank cabrera6630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyski C, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this reviewResponded 16 July 2014

On behalf of our staff we appreciate you taking the time to review our property. Thank you for choosing Ocean Pointe Suites at Key Largo as your destination of choice when visiting the Florida Keys. We value your comments and observations in reference to your most recent stay, we will address the issues you endured throughout your stay with us. We hope your future travels bring you back to Ocean Pointe.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014

We were thoroughly impressed from check in the staff was phenomenal ! We requested an updated room and ocean view. Sam from Taos hooked us up with
A gorgeous room in a key's cottage decorated apartment upgrades galore- granite counters, beadboard, travertine tile, flat screen tv's, stackable washer/dryer- beautiful views!!!
The beach was fun - picked up rafts and little dingy inflatable boats at Big K by Publix also rented kayaks at ocean pointe cheap by the hr! Played football and volley ball and basket ball fun for all! The cafe was fun for afternoon happy hour printed our 20% off coupon Dee from Poland was so fabulous !!! Great Cuba Libres con 2 limes!!
Great location went down to key west for the Fury adventure and ate at Big Chill awesome for both!!! Thanks!!! We will be back Ocean Pointe was ON POINT!!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank NinaandPoppyHirsch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyski C, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this reviewResponded 15 July 2014

On behalf of our staff we thank you for taking the time to review our property. Ocean Pointe Suites at Key Largo appreciates your genuinely positive comments in reference to your most recent stay. We are glad to hear you have an awesome experience, we look forward to serving you as our loyal guest again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ocean Pointe Suites at Key Largo

Address: 500 Burton Drive, Tavernier, Key Largo, FL 33070-3100
Phone Number:
Region: United States > Florida > Florida Keys > Key Largo > Tavernier
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Tavernier
Price Range: £131 - £229 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ocean Pointe Suites at Key Largo 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Ocean Pointe Suites At Key Largo Hotel Tavernier
Ocean Pointe Hotel
Ocean Pointe Tavernier
Ocean Pointe Suites Key Largo
Ocean Pointe Key Largo
Ocean Pointe Suites At Key Largo Tavernier

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