Our overall stay in our room/2 bedroom apt was disappointing!! (Please Read All)
Our room was filthy, unkept, under stocked and appliances were outdated (via the 80's) and old- but did work. There was so much "caked" dust you could literally write your name in it and it wasn't normal dust but a sticky, grimy, sandy nasty dust.
The faucet leaked constantly, the a/c filter and sprinkler heads in the unit were not maintained properly - borderline fire hazards. The dryer belt was broken and had to be repaired (which was), however the unit was so old the heating mechanism didn't dry all 6 towels we used for daily beach going activities.
The lack of daily made service contributed to the overall lack of cleanliness; something that needs to be addressed.
However, we were given a key to another apt to de your clothing, and that apt was immaculate and had updated appliances- so our room seems to be the exception.
All that said... The location was fantastic, the amenities onsite (pool, lagoon swimming area, rentals) were great and the proximity to the eateries (Mrs Mac's Kitchen, Ballyhoos, and Snappers), tourist sites, and beaches were wonderful.
The daytime manager (Annette) is wonderful, has great customer service as were her grounds crews that we encountered.
We would go back again based on price, location and friendly service...
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- Also Known As:
- Ocean Pointe Suites At Key Largo Hotel Tavernier
- Ocean Pointe Hotel
- Ocean Pointe Tavernier
- Ocean Pointe Suites Key Largo
- Ocean Pointe Key Largo
- Ocean Pointe Suites At Key Largo Tavernier