Shame on American Express for doing business with this place. Was concerned by the negative reviews, but felt confident that American Express would have previewed properties. If they did, it was blindfolded!
The photos show a new building...be aware that is the OfficéRestaurant, and it is new. The rest of the complex is old. A beach is pictured. The actual beach has some sand at the shore, but it cannot be used for swimming as the water is gross. There is a marina. Others in the area boast clean water and fish: This water is algae-ridden and full of floating muck.
Were given Unit 1404. Disgusting. Musty, old furnishings and crumpled sheets on the bed. Creepy water stains on the furniture. When we asked to be moved, we were told there was nothing else available. It took almost two hours to get a new unit. Funny how the manager comments in many of the negative reviews that the customer should have made their concerns known to him. Well, we did, and he was in a meeting. With all other management. No one would respond. It took calls to both our Credit Card company and to American Express to get new accommodations.
We apologize to the owners of the unit we are now in, the Kays. I have to give the management and general facilities a low rating, but we can assure others that this Unit is beautiful. Exactly the same layout as the first, but upgraded and decorated tastefully. Most associations have standards that owners must meet, but this place is inconsistent!
If you do not care about facilities, and can manage to book Unit 5210, then you will be fine. I`d avoid it in any other situation.
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- Also Known As:
- Ocean Pointe Suites At Key Largo Hotel Tavernier
- Ocean Pointe Hotel
- Ocean Pointe Tavernier
- Ocean Pointe Suites Key Largo
- Ocean Pointe Key Largo
- Ocean Pointe Suites At Key Largo Tavernier