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“found bed bug in room”

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Hilton Garden Inn Tampa North
Ranked #1 of 5 Hotels in Temple Terrace
Certificate of Excellence
Reviewed 14 January 2014

I had been to this hotel for 4 nights for a conference in the same hotel. Meeting rooms, lobby, food is good (won't say excellent). But I did not find rooms upto the mark. hair dryer was dirty.. amenities were not placed regularly. One day there was a half empty bottle of lotion with some other hotels brand on it..

I was getting bitten by some insects starting first day. I thought it may be mosquitoes but then last day I woke up early (4 AM) to leave for airport and i found bed bug roaming around. I reported it to front desk while checking out. Though they said they would lock the room and do the checkup but i did not see too much concern for me.

I wanted to put this review on Hilton's website, but surprisingly I could not find any place to do that on their website.

  • Stayed: January 2014, travelled on business
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Thank Mayank G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah B, General Manager at Hilton Garden Inn Tampa North, responded to this reviewResponded 16 January 2014

We very much appreciate your review. When you brought your concerns to our attention upon check out, we immediately contacted our pest control provider who immediately inspected your room. You will be pleased to know no evidence of any insects was discovered. We take these situations very seriously, and appreciate your bringing this to our attention.
We do hope you will get the chance to stay with us again and experience the level of service we are known for.

Sarah Schmidt
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (902)
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633 - 639 of 902 reviews

Reviewed 13 January 2014

This hotel is near Moffitt Cancer Center and will provide you with a special rate. We stay at least once every 3 months and enjoy the staff and comfort of this hotel. It is exceptionally clean and it appears that the maintenance of the hotel is kept at 100%. The front desk is always friendly and helpful. The food in the restaurant is delicious and the service is so good that we always stay in the hotel for our meals. I would suggest this hotel to my friends and family.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Delories D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2014

Hilton Garden Inn Tampa North has a great staff, is clean, and has very good amenities, including a great breakfast bar (free for HHonors Gold and up). It is located about 10 minutes from downtown and is also near Bush Gardens.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Karen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2014

my family and i were traveling to Naples from PA and had to stop in Tampa , we arrived late 10 pm and i had forgot to ask for a crib when i booked the room , but when i arrived i asked at the front desk and they had one in the room within 10 mins great service, i would stay here again, the only thing they could do better is floors in the room were not as clean as i would have expected from this hotel chain.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Stephen Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014

Hotel is nice and clean. We had 2 fire alarms go off and there was no instruction on where to go, but we followed the staff outside from the 5th floor. Also, I am a smoker and could not do so here. We skipped the breakfast buffet, as it was $9.95 per person.

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Debra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2014

Everything went extraordinarily well. Rooms were very clean, service was exceptional the entire length of our stay. This was certainly the best hotel experience we have had in a long time. If I were going to stay in the North Tampa area again, I would definitely choose this location!

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2014

We stayed at this hotel for a second time when visiting Tampa area to go to Busch Gardens. This hotel is not on the 'main drag' which we like because it is a little less traffic and less noise. The hotel is about 10 mins from Busch Gardens. The hotel has a nice, quaint restaurant which we ate at both nights of our stay. Food is good and not crazy proportions or grease - we find it a great place to eat healthy while on vacation. They also offer a $10 buffet breakfast that looked good and was popular with the guests (but we didn't partake in it). The hotel is very well kept with very good service all around. Nice & clean rooms, super comfortable beds, ample counter space in the washroom. Free cookies at front reception were nice treat. There is a small pantry store for food, snack and misc. purchases. The room is equipped with coffee maker and fridge. Convenient location; minutes from Busch Gardens and I-4.

  • Stayed: April 2013, travelled as a couple
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Thank CdaTurst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Tampa North

Address: 13305 Tampa Oaks Boulevard, Temple Terrace, FL 33637-1110
Phone Number:
Region: United States > Florida > Temple Terrace
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Temple Terrace
Price Range: £85 - £173 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Tampa North 3*
Number of rooms: 148
Official Description (provided by the hotel):
Stay at the Newly renovated Hilton Garden Inn Tampa North and enjoy everything you need for a relaxing stay. The hotel is ideally located in a tranquil nature preserve, yet just minutes from popular Florida attractions.Relax in your comfy guest room at the Hilton Garden Tampa North, where everything you need is within easy access. Unwind on a patented auto adjustable Garden Sleep System(R) bed or get to work at the large desk and ergonomic Herman Miller Mirra(R) chair. Begin your day with a delicious cooked breakfast at the Great American Grill(R) and choose from the a la carte menu at lunch and dinner. Do business in the 24-hour Business Center, refresh in the fitness center or enjoy a revitalizing swim in the tropical outdoor pool. ... more   less 
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Also Known As:
Hilton Garden Inn Tampa North Hotel Temple Terrace
Hilton Garden Inn Temple Terrace
Hilton Temple Terrace
Temple Terrace Hilton

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