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“Don't use points to book this hotel”

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Residence Inn by Marriott St. Petersburg Treasure Island
Ranked #5 of 48 Hotels in Treasure Island
Certificate of Excellence
Reviewed 21 April 2014

As a Marriott Platinum member, I used points to book this hotel several months ago. The front desk agent that checked me in was very nice, but obviously lacked training. She identified that I was using points and offered for me to pay for an upgrade which I declined. Next, she apparently did not know how to attach the rewards certificate, so she cancelled my reservation and re-booked it, deducting 80K more points from my account for the two night stay, in addition to the 70K points that had already been deducted since the hotel changed categories from the time of my reservation. Now, after four phone calls and several hours of a complete run around, it is my problem to try and get the points refunded to my account. What a complete pain and totally due to the lack of having an experience person handling check in. This has left me quite frustrated. My future travels to the area will back to the north a bit at the Doubletree North Redington Beach where we have never had any issues.

Stayed: April 2014, travelled with family
3  Thank Bear63Nc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricaTimlin, General Manager at Residence Inn by Marriott St. Petersburg Treasure Island, responded to this reviewResponded 23 April 2014

Thank you for taking the time to provide your feedback!

The Residence Inn by Marriott is located directly on the beaches of Treasure Island and is a Category 8 Rewards Redemption Property. As stated online and when booking, our Studio Room costs 40,000 Reward points per night. Any other room type such as a One Bedroom or Two Bedroom Suite costs 40,000 points per night plus an additional cash upgrade fee. This fee ranges from $50- $150/night + tax, dependent upon room type and availability.

While I regret to hear the experience you had upon arriving to our hotel, unfortunately I have no record of this issue. Please feel free to contact me directly so that we can resolve this matter and ensure you have the correct amount of points returned to you.

Thank you for being a valued Rewards member and for choosing the Residence Inn by Marriott, Treasure Island.

Sincerely,
Erica Timlin
General Manager

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513 - 519 of 1,060 reviews

Reviewed 18 April 2014

We are always in search of nice hotels with kitchen included. As we dine out frequently at home, our family's idea of a good vacation is to not have to go out for meals. We have found several other similar spots on Florida's west coast (at a much higher cost), but they have all had their warts. One pricey spot near Sarasota had great rooms but not enough pool seating for its guests, making the pool off limits for those who didn't get there early enough for a chair. Another elegant property on Marco Island had such shockingly uncouth guests -imagine 10 screaming preteens throwing a regulation sized football back and forth in the pool, all day, no parental or hotel supervision.

Treasure Island Marriott had everything we were looking for! More than enough pool chairs, polite guests, a mixture of young families with small children, older folks, couples...beautifully decorated rooms, great views, fantastic beach. Perfect!

Other reviewers have described the hotel features, so I won't go into details, but it might be helpful to know that there is a K convenience store right across the street with soft drinks, beer, wine, frozen foods, beach supplies, groceries. Publix is about a mile south, it had friendly employees, good prices, great selection. You could even walk there if you wanted to in about 20 minutes each way. I don't know about the cost of airport transfer, but you probably could make do without a car.

Breakfast was nice, before 8:30, it was not crowded. We found the elevators not to be an issue. Even though we were on a high floor, the stairs were always an option. Also a computer and printer in lobby, handy for printing boarding passes.

Husband actually said, "Let's go back next year". That was a first!

  • Stayed: April 2014, travelled with family
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3  Thank rileycando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricaTimlin, General Manager at Residence Inn by Marriott St. Petersburg Treasure Island, responded to this reviewResponded 23 April 2014

Thank you for taking the time to post your review on Trip Advisor!

We are so pleased to hear you enjoyed your stay and we were able to provide you with the perfect Marriott beach front experience!

We look forward to the opportunity to welcome you and your family back to the sunny shores of Treasure Island!

Hurry Back!

Sunny Wishes,

Erica Timlin
General Manager

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Reviewed 14 April 2014 via mobile

The area has many hotels and motels, but at the Marriott you get what you pay for! We stayed in a beautiful suite with 2 bedrooms and 2 baths. Master bath has a tub and shower. The other bath has wonderful shower. The breakfast was wonderful and we could take it back upstairs to eat it on either of our 2 balconies! The kitchen is large with a dishwasher and a full fridge and oven. The kitchen also had many utensils, cups, and plates to use. Housekeeping comes early so we only had one day our room was not cleaned because we hadn't gone down to the beach yet when they came to clean. The staff are friendly. The lobby bar is large and beautiful. They have board games available and also have a complimentary dinner on certain nights!! The bar also has a happy hour with 1/2 priced glasses of wine! The pool was great and the hot tub also. LOVE how the Marriott supplies large beach towels for each person in the room everyday! We used them everyday! Thank you, Marriott, for a wonderful vacation!

Stayed: April 2014
2  Thank lmgRN86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricaTimlin, General Manager at Residence Inn by Marriott St. Petersburg Treasure Island, responded to this reviewResponded 23 April 2014

Thank you for taking the time to post your review on Trip Advisor!

We are so appreciative when a guests takes the time to post their feedback and share the wonderful memories they have made at our hotel. We are pleased to hear you enjoyed everything that the Residence Inn by Marriott, Treasure Island has to offer!

We look forward to the opportunity to serve you as our guests again real soon!

Warm Regards,

Erica Timlin
General Manager

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Reviewed 6 April 2014

We stayed here for our Spring Break week- the view is amazing, the rooms as well! Free breakfast in the morning and a nice social hour in the evening. The front desk was so helpful with anything we needed. Pricey, but during this time of year, it's all you can find. Well worth it!!

  • Stayed: April 2014, travelled with family
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1  Thank dondescough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricaTimlin, General Manager at Residence Inn by Marriott St. Petersburg Treasure Island, responded to this reviewResponded 8 April 2014

Thank you for taking the time to post your review on Trip Advisor!

The Residence Inn by Marriott, Treasure Island offers Studio, One, Two and Three Bedroom Suites. Every room rate includes a complimentary breakfast daily, wifi, parking, pool/hot tub use, 24 hour fitness center, 24 hour complimentary coffee service, access to our lobby bar, and Evening Social on Mon & Wed evenings with complimentary food.

We have a very dedicated staff at our hotel, who are all committed to providing each and every guest with an exception and memorable experience. We firmly believe in providing a service so memorable that our guests will tell stories about it. We appreciate you taking the time to provide your feedback and we look forward to the opportunity to welcome you back again soon!

Sunny Regards,
Erica Timlin
General Manager

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Reviewed 5 April 2014

This place saved our vacation. We left a dumpy hotel without any where else to go. We found this one further down the beach. We saw the suite, we didn't want to leave. The view from the balcony was awesome, the breakfast was very satisfying, the happy hour was appreciated, the pool and beach time was great and everyone we met was so nice. We would love to go back and make this an annual event. Very thankful for a great trip.

Room Tip: Highly recommend a room to view the sunset.
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  • Stayed: March 2014, travelled with family
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1  Thank Debbie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricaTimlin, General Manager at Residence Inn by Marriott St. Petersburg Treasure Island, responded to this reviewResponded 7 April 2014

Thank you for taking the time to post your review on Trip Advisor!

Our goal is to meet and exceed the expectations of all of our guests. We are so pleased to hear that we were able to provide you with a warm, welcoming experience.

We look forward to the opportunity to welcome you back soon to the Residence Inn by Marriott, Treasure Island, FL!

Sunny Wishes,

Erica Timlin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2014

I'll start this review by saying that I stay at a lot of Marriott properties around the world -- Platinum member. I'd like to think I have pretty high standards, but I'm also really realistic about what anyone should expect from hotel stay...so, having said that, I was pleasantly surprised about how much we loved this hotel.

Let me start with all the positives:

1. Location, location, location. If you want a location close to a beautiful wide, white sandy beach, this hotel is for you. With just a short walk you're on the beach. The general vibe during spring break was very family oriented, which was a pleasant surprise.
2. Suites are perfect for those with children. We were able to have breakfast at the buffet every morning and make lunch in the room every afternoon. We did dinner out every night, sometimes takeout, and having a full kitchen made a huge difference.
3. The rooms are nice. We had a two bedroom/two bath suite and it was perfectly spacious for our family of four. It was clean and had all the amenities you expect from a Marriott property.
4. Staff. I found the staff to be incredibly helpful and friendly. They accommodated our early check in without any hesitation (that isn't always the case, even with Platinum status).

Negatives:

1. I don't really have any, but I want to comment on other comments that I read before we took the trip that concerned me.
--Parking - yes, parking is an issue. You're ocean front, space is at a premium, of course parking is going to be an issue. I don't see the big deal with people that complained about parking on the grass.
--Garbage - yes, you're going to have lots of trash when you're traveling. We talked to housekeeping the first day and they provided us with a larger trash bag. Problem solved.
--On going work at the hotel - yes, they are updating the façade right now. But, they work during general business hours and we didn't find it disruptive in any way.
--The check in is on the second floor - yes, of course it is, think about the location this is to mitigate any flooding issues.
--The pool is small - yes, but why would you want to spend all your time at the pool when you are steps away from the Gulf?

We will definitely be back. Our kids loved it and the hotel was central to that experience. I'm so glad we decided to stay here and look forward to our next visit!

Room Tip: We had a room on the northern most side of the building, facing directly out to the beach. There wer...
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  • Stayed: March 2014, travelled with family
    • Value
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3  Thank chicagomommi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricaTimlin, General Manager at Residence Inn by Marriott St. Petersburg Treasure Island, responded to this reviewResponded 7 April 2014

Thank you for writing your review on Trip Advisor!

We are so appreciative anytime a guests takes the time to provide their feedback to all of our Trip Advisor readers! We are so pleased to hear that we met your expectations and were able to provide you and your family with memorable and enjoyable experience.

We look forward to the opportunity to welcome you back to our hotel soon!

Sunny Wishes,
Erica Timlin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2014

Beautiful room with a great view of the amazing sunsets. Room very clean and everything quite nice. Staff very friendly and helpful on all levels. Breakfast service and manager receptions were very well done.
Our only problem was with the sleeper sofa used by friends who stayed one night. It was pretty uncomfortable and may have had broken supports. Reported this and was told they would check it out.

Room Tip: Try for a suite in the building closest to the beach and a high floor to take advantage of the great...
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  • Stayed: February 2014, travelled as a couple
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1  Thank JerseyFolks2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricaTimlin, General Manager at Residence Inn by Marriott St. Petersburg Treasure Island, responded to this reviewResponded 7 April 2014

Thank you for taking the time to provide your review on Trip Advisor!

The Residence Inn by Marriott, Treasure Island offers Studio, One, Two and Three Bedroom Suites. Our One, Two and Three Bedroom Suites are each equipped with a pull out sleeper sofa. We sincerely apologize that your visitors were not comfortable during their stay and we appreciate you informing us of this, so that we can correct the issue immediately with that particular sleeper sofa.

Our goal is to ensure all of our guests are 100% satisfied with their stay and we take pride in providing the level of service and accommodations that keep our guests coming back time and time again.

We look forward to the opportunity to welcome you back to the sunny shores of Treasure Island real soon!

Sunny Wishes,
Erica Timlin
General Manager

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Additional Information about Residence Inn by Marriott St. Petersburg Treasure Island

Address: 11908 Gulf Blvd, Treasure Island, FL 33706
Region: United States > Florida > Treasure Island
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Treasure Island
#2 Family Hotel in Treasure Island
#5 Romantic Hotel in Treasure Island
Price Range: £141 - £372 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn by Marriott St. Petersburg Treasure Island 3*
Number of rooms: 105
Official Description (provided by the hotel):
Residence Inn by Marriott St. Petersburg Treasure Island offers outstanding suites and a great location. Our guests love the service and the extra amenities that we provide at our hotel in Treasure Island, Florida, such as free breakfast, free high speed internet and luxurious suites with energy efficient stainless steel appliances in fully-equipped kitchens. Plus, all suites have a large balcony overlooking the beach. ... more   less 
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Also Known As:
Residence Inn By Marriott St. Petersburg / Treasure Island Hotel Treasure Island
Residence Inn St Petersburg
Residence Inn Treasure Island
Marriott Treasure Island
Treasure Island Marriott
Treasure Island Residence Inn
Residence Inn By Marriott St. Petersburg Treasure Island Florida

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