My boyfriend and I recently stayed at the Treasure Island Ocean club for a week. We would definitely come back 1.) the staff was amazing 2.) the location was awesome 3.) the price for all you get just couldn't be beat! We arrived in town at 10AM several hours before the standard check in time. The team that was working that morning was so nice and accomadated our early arrival no problem. The room itself was comfortable, there was a mini kithcenette (fridge sink etc) and the bed was comfy. I've stayed at 4 diamond hotels and hotels I dont want to mention, this was was a crazy deal for what we got. After a quick nap, our family who lives in town wanted to visit. The office gave them a temp parking pass, no charge as long as they moved before guests started checking in at 3. This was awesome! The location is amazing the beach is just out your room across the sand dunes and bamm beach time ! If you want to relax by the pool there are plenty of lounge chairs and palm trees to give you that vacation vibe! The night attendant was also super helpful. Parking can get a bit crazy as it seems there might not be enough spaces for the number of guests checking in. I wish I would have asked his name (shame on me) but he actually found a spot helped us park get in okay and said he would keep an eye out so that people were still able to navigate our car.
The only hiccup we had was when we found the sink was leaking in the kitchen and we reported to the office. We were actually going to be in Orlando for 3 days and gave them pernmission to come in and fix it. When we arrived back to the room the sink was torn apart with items left about on the floor. The next morning we let the office know and they were mortified. It was a mixup we were supposed to be moved but because we were gone it didnt work out. No big deal. It was nice to see when something did go wrong how they were responsive and recognized the ooops. I think that you can tell alot about a company's customer service based on when things dont go as planned.
Overall loved it and would for sure come back!
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- Also Known As:
- Trails End Hotel Treasure Island
- Trails End Treasure Island
- Treasure Island Ocean Club Florida