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“the worst hotel experience I have ever had”

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Ramada Venice Hotel Venezia
Ranked #5 of 13 Hotels in Venice
Certificate of Excellence
Johnston
1 review
“the worst hotel experience I have ever had”
Reviewed 12 March 2013

The restaurant staff needs training. When I complained that my toast was burnt, the server argued with me - made new toast and threw the plate of new toast on the table and said this is not done and walked away. When she picked up the bill with the gift certificate, she rudely said you should have told me before you ordered and that was not indicated on the certificate anywhere to do that. When I booked the room directly, I was not told there was no elevator and were given a second floor room and was traveling with someone with a bad hip - this should have been disclosed to me prior to booking the room. I realize this is a new hotel and there are some things to refine, but this was a total disaster for a stay. I have stayed at many very nice Ramada's and have never been treated so rudely. The customer service person was definitely to be commended on her willingness to assist in any way and she did. However, the restaurant staff virtually ruined her best efforts to make it right. Front staff was very accomodating.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada

Helpful?
Thank Marcia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sabrina P, Front Office Manager at Ramada Venice Hotel Venezia, responded to this review, 25 March 2013
Marcia P, thank you for your detailed review. We here at the Ramada Hotel Venice appreciate all comments wither they be negative or positive. This gives us the growing opportunity to improve our guests overall hotel experience. The Wave Grill has been informed and has already made changes. I do hope that if you are ever in the Venice area again, that you will give the Ramada Hotel Venice another chance.
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Traveller tips help you choose the right room.   Room tips (242)
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English first
Port Elgin, Canada
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 March 2013

Hotel is new and beautiful. Great pool, well appointed gym, lovely clean rooms and best of all AMAZING staff. Chef made us soup and sandwiches one night when nothing on the menu appealed to us; front desk staff ran a fax to another hotel to send when their fax went down. They greeted you always by name and were only too willing to help. Hotel is only 4 miles from the beach and downtown with easy access to both. This hotel is a real find!

Room Tip: Ask for a room facing the courtyard or pool vs the street.
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trendsandmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sabrina P, Front Office Manager at Ramada Venice Hotel Venezia, responded to this review, 25 March 2013
Trendsandmore, Thank you so much for taking time to share you comments. We are so glad you were able to enjoy all of our amenities. The staff and I are really trying our best to exceed any expectations our guests may have. We look forward to having you stay with us again in the near future.
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Big Bend
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 March 2013

I was very impressed with the Ramada in Venice, Florida. It was clean, comfortable and easily accessible. The staff was exceptional!

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada

Helpful?
Thank Lori P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sabrina P, Front Office Manager at Ramada Venice Hotel Venezia, responded to this review, 24 March 2013
Lori P, Thank you so much for your review. I am so happy you were pleased with your stay at the Ramada Hotel Venice. The accessibility of our rooms and the comfort of our guests are very important to us. We thank you for staying with us and we hope to have the chance to serve you again soon.
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Utica
1 review
Reviewed 8 March 2013

The rooms were clean and the staff was friendly.
We stayed at the Ramada since we love to bicycle and it was right next to the Legacy Trail.
We found it centrally located and easy to get to everything.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada

Helpful?
Thank Kenneth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sabrina P, Front Office Manager at Ramada Venice Hotel Venezia, responded to this review, 24 March 2013
Kenneth M, Thank you for staying with the Ramada Hotel Venice. I’m so happy that the location of our hotel suited your needs so well. The cleanliness and guest services of our hotel are two of our main priorities. We hope you have the chance to come visit us again in the near future.
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Additional Information about Ramada Venice Hotel Venezia

Property: Ramada Venice Hotel Venezia
Address: 425 US Highway 41 Byp N, Venice, FL 34285-6038 (Formerly Ramada Venice Resort)
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Venice
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Venice
#4 Romantic Hotel in Venice
#4 Family Hotel in Venice
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Ramada Venice Hotel Venezia 3.5*
Number of rooms: 146
Reservation Options:
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Also Known As:
Holiday House Venice Hotel Venice
Holiday Hotel Venice
Venice Holiday Hotel
Ramada Venice Hotel Venezia Florida

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