We stayed at the SpringHill Suites for 5 days recently and found the hotel to be in a great (quiet) location, the rooms to be roomy and clean and most of the facilities outside the room to be in very good shape. The breakfast that came with the stay each day was of top quality and very tasty. The staff was very friendly and accommodating to a point until we requested for our room to have 'issues' repaired.
First of all, when we checked in we noticed that the toilet paper holder was detached from the wall and hanging by a thread. The other issues we had was that one reading light above the bed had a light that was out.
We first mentioned the issues to the front desk on Thursday and came back to our room with nothing being fixed that day. We were told they forgot. The 2nd day, we mentioned it again - this time we were told that the maintenance man had just left. We then mentioned it the 3rd days and was told that the entire headboard needed to be taken apart to fix one light - really? Ok - but why wasn't the toilet paper holder fixed that day then?
We left after 5 days and the issue still wasn't resolved. We also complained of internet issues and they DID apologize and credited out account with some points. My question is why aren't rooms checked for working condition BEFORE guests check in and have to complain?
Also - the housekeeping staff didn't keep a well maintained room after cleaning. Missing tissues when empty, toilet not flushed one time, missing bath mat two days in a row, etc.
- Official Description (provided by the hotel):
- Welcome to SpringHill Suites by Marriott® hotel in Vero Beach, Florida. Located just minutes from scenic beaches, our Vero Beach hotel provides easy access to I-95, downtown shopping and local eateries. SpringHill Suites Vero Beach features: * Complimentary van shuttle to the airport, beach, anywhere within 10 mile radius * Complimentary High-speed Internet access * Free hot breakfast buffet * 24- hour onsite market * Vero Beach suites are 25% larger than comparably priced hotels. This Florida Marriott hotel is the newest hotel in Vero Beach and is ready to be your corporate hotel or your host hotel for your next vacation or family reunion. ... more less
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- Also Known As:
- Springhill Suites Vero Beach Hotel Vero Beach
- SpringHill Suites Vero Beach Florida