We reserved an ocean suite for our anniversary. When we arrived, the service did not match the price point. There was such a long line at the valet, we self-parked. No one offered to help us with our bags as we walked up, nor did they get the doors, etc. Seems picky, but when you are paying a premium, these are the services that should accompany the experience. Our room seemed lovely when we first walked in. UNTIL-the bellman told us not to open our window. When we did-we saw the employee parking lot, dumpster, etc. Then, when we walked out onto our patio, we were right on top of the parking lot. As we sat there, an employee drove up hanging out in his car (4 feet from us) finishing his smoke-not such a private patio experience. Then, the whole weekend, we never had a server offer us a drink poolside. We had to go up to the bar. We had to wait for poolside chairs because so many locals who are not staying at the hotel are there hanging out using the pool. They have no way of telling who is a guest and who is not. So, people walk up from the beach and use the amenities. Again, fine if you are charging $100/night, but not in this case. We were never able to sit on a chair on the beach because there is no cabana service and randoms from the beach use the 10 beach chairs they have. This is all too bad, because the hotel is in a good spot with interesting and beautiful decor. They need a new hotel manager, a serious overhaul on service, and need to figure out how to balance the local use vs. guest use.
- Official Description (provided by the hotel):
- This oceanfront resort is set alongside miles of pristine Florida golden sand beaches. The skilled staff stand ready to inspire and pamper, providing harmony and soul to every interaction. Gloria and Emilio Estefan's personal taste is evident throughout this Florida beachfront resort and is beautifully obvious everywhere you look. ... more less
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- Also Known As:
- Costa D'Este Beach Resort & Spa Vero Beach, Florida