Likes (there are a few): Ultra modern design, complimentary upgrade to ocean view room, two free drinks voucher for having to wait for room to be ready, direct beach access. The bellman and frontdesk staff are very friendly and thats about it. Complimentary valet.
Dislikes (many): $10 drinks, super overpriced food...I am from Miami and Im Cuban...you may be able to fool some Mid-west Folk, but I know good Cuban food and this is not it! I gave up on the "traditional Cuban fare" and opted for a hamburger and sandwich delivered to our room since the restaurant closes at 9pm and theres nowhere else to eat. With all the service fee, delivery fees and extra charges, the bill came out to over $50...for an average burger,cuban sandwich, and black bean soup!
The only way in and out of the South Tower rooms is thru a dark, sewage smelling stairwell.....what about this says LUXURY? I had to hold my nose everytime...It was awful, but the only way to get to our room. All the activity at the hotel revolves around a plain, no big deal, rectangular small pool...its crowded and you'd have to get up at the crack of dawn to get on of those double loungers pictured on the website. The service at the bar and pool area is SLLLLOOOW...you have to flag them down. They do not come to you even if you've been sitting there for a long, long time. Again, this should not be necessary at a "luxury" hotel with prices to match. The outdoor staff needs training! If you didnt get a limited and in high demand pool lounger, you're only other choice is to head out to the beach...they have about ten beach chairs with NO umbrellas and these too get taken very quickly. No service out on the beach. No information in the room on Vero sites to see and things to do around the area...no conceirge.
My husband and I got bored over just "hanging out" in the hotel watching people get drunk and doing all sorts of antics around the pool, We walked around outisde..there are a few shops and we preferred having breakfast at the Lemon Tree across the street because the hotel menu was so ridiculously overpriced. There are a few little touristy beach stores but really nothing to do in Vero beach...if you're looking to just lay around and relax, I guess this is the place for you, but theres not much else going on and everything closes early. One night we ordered a "palomilla" steak...a staple of the Cuban diet...a signature Cuban dish....easy to make, hard to mess up...my steak tasted old...and room service is served in these little plastic TV tray looking things that make you feel it came out of a microwave....are real plates too much to ask for?
With all the hotel choices in Florida, we definitely won't go back. This hotel is all hype and flash but little to back it up once you get past the pretty decor. I was not impressed.
- Official Description (provided by the hotel):
- This oceanfront resort is set alongside miles of pristine Florida golden sand beaches. The skilled staff stand ready to inspire and pamper, providing harmony and soul to every interaction. Gloria and Emilio Estefan's personal taste is evident throughout this Florida beachfront resort and is beautifully obvious everywhere you look. ... more less
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- Also Known As:
- Costa D'Este Beach Resort & Spa Vero Beach, Florida