At the end of a long business travel week (my 4th Holiday Inn that week), I was facing another day on the road and one more night in a hotel but thought at least it would be on the beach. A month before my trip I had requested at least ocean view if not ocean front. Upon check in I was placed on the first floor facing the parking lot. Since this is older property, the cars park just outside your door/picture window and you enter the rooms from the outside. I went back to the front desk and voiced my dissatisfaction but was told there was nothing available with an ocean view/quiet area. After dinner and a lovely walk on the beach, returned to my room to find a message from the front desk. Imagine my joy when Joe said they'd had a cancellation and would put me in a different room because they want me to be happy and enjoy my stay there. The room was beautiful! In the move to the new room a very polite, young man offered to help with my luggage up the stairs . Turns out he was Rob, Assistant General Manager. So, Joe and Rob turned the situation from very bad to very good with not only the beautiful room but mostly the fact that they showed me they cared about providing a positive Holiday Inn stay. Thank you Guys!
- Official Description (provided by the hotel):
- Enjoy our breathtaking sunrise, emerald waters, and sandy beaches. The Holiday Inn Hotel & Suites Vero Beach-Oceanside is located in the beautiful Downtown Orchid Island Beach. We are nestled in the heart of dining, entertainment and shopping. Guest rooms are 100% smoke free. Observe wildlife in their natural habitat along the Indian river lagoon home to dolphins, manatees and pelicans. ... more less
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- Also Known As:
- Holiday Inn Hotel And Suites Vero Beach - Oceanside
- Holiday Inn Vero Beach
- Vero Beach Holiday Inn
- Holiday Inn Hotel & Suites Vero Beach - Oceanside Florida