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jhsandnnc
Tampa
2228
Unremarkable hotel with stingy housekeeping
3.0 of 5 bubblesReviewed 26 Mar 2017
After a broken pipe under our kitchen floor flooded our house, we stayed at this hotel for three nights because it was the least expensive ($107) and closest we found after a cursory review (without checking Trip Advisor reviews!) of the options in our area at that time (spring break).

The room was clean and comfortable (very spacious bathroom), but some of the furniture and bed coverings do need some updating. The front desk staff was very kind and helpful (we were especially appreciative of Mr. Dilip, who realized we would need extra towels the moment we checked in, without our having to ask, and also took time to fix our t.v. remote even though we could tell he was multi-tasking and super busy). However, the housekeeping staff was almost invisible and stingy with the towels and toiletries. Our room had a King bed and a full size sofa bed, but it had only two bath towels, and the sofa bed only had a mattress pad, no linens.

When we came back at 3:30pm the second day, our room had not yet been tidied. We called the front desk and they told us they would be by shortly but they did not get there until almost 5:00. In the meantime I had to walk over to the lobby to get some bath tissue because the housekeeping phone number was always busy. When they finally arrived, I asked them to just take care of the bathroom. When they left a few minutes later, they had changed the bags in the trash cans and the empty Kleenex box, but again they left only two towels (even though they saw there were three of us), and left no additional shampoo or soap even though it was obvious that we would need more. Again, I had to walk to the lobby to get these items.

The following day when we returned the room had been cleaned but again only two towels were left and again the housekeeping number was busy. Also, an extra sheet we had gotten for the sofa bed was just left (thrown?) sloppily on the sofa without folding it.

The breakfast was our other complaint about this hotel. Every day the hot items were mainly sausage and biscuits with gravy, not very healthy. They had oatmeal one of the days we were there and bananas one other day. Although waffles are available every day, two of the days when my husband went to get one there was no batter left. Same with the whole wheat toast. On one of the days somebody was there to replenish these items but the second time there wasn't anybody to ask.

By the time our original stay came to a close, our house was still not ready, but the prices in the area had come down so we moved to another hotel (this time checking Trip Advisor reviews).
Date of stay: March 2017
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Reviewed 14 March 2017 via mobile

It's old, needs updating badly. Strange odor, like trying to mask years of cigarette smoke. Just a late night overnight with family and not wanting to drive home after Super Bowl. It was about what I thought for what I paid. I should have spent another $20 only because of the stale cigarette smoke really bothered me.I would've given a 3 if not for the odor.

Date of stay: February 2017
Trip type: Travelled as a couple
Thank Kimberly B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joy S, Manager at Rodeway Inn of Wesley Chapel, responded to this reviewResponded 27 April 2017

Dear Kimberly B,
Thank you for taking the time to leave us a review about your recent stay with us. I am sorry to hear you did not have a great stay. Thank you for your feedback on the cigarette smell. We will make sure to address these issues.

Thanks so much,
Joy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2017 via mobile

The hotel needs some updating. The room was fairly clean - however, the bedspread had some type of bodily fluid on it. I used one of the flashlights that detect it and that was the only place any was found. The rest of the room was clean.

I told the hotel manager (possibly the owner) what I found. She wanted to know how I was able to detect the fluid. I showed her the flashlight on Amazon and she immediately ordered one!

So, I would recommend this hotel. I feel that management does care and will resolve issues that are found.

Date of stay: February 2017
Trip type: Travelled with friends
1  Thank Blu2knite
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joy S, Manager at Rodeway Inn of Wesley Chapel, responded to this reviewResponded 21 February 2017

Dear Blu2knite,
Thank you so much for leaving us a review about your recent stay. We thank you for the feedback and it was my pleasure to speak with you upon checkout and thanks for sharing the brand of the light you used. We have been using it and it is a great addition to our room inspection cart. We do value the feedback of our guests and I can tell you sincerely this property is setting new standards for our service level and cleanliness. We hope you come see us again and feel free to bring your light again, you are welcome.

Joy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2017

If I could have clicked 0 , I would have rated it so. Gross, in a terrible state!! Holes in room rug...tub looked like it had not been cleaned. Went to run on treadmill, not working. Walked outside of room at 7:30am, hall rug being ripped up, ruined my expensive sneakers on the glue. As I am camper, I have tolerance for roughing it, but this was disgusting!!!

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank KFHpennstate
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joy S, Public Relations Manager at Rodeway Inn of Wesley Chapel, responded to this reviewResponded 10 February 2017

Dear KFHpennstate,
So sorry to hear of your experience! I wish you would have spoke to us at the desk with your issues as we want to address these and correct them onsite. In the future if you are not satisfied with any area of your room let us know. We will correct the matter or switch your room. Sorry for the treadmill not being in service, that issue has been corrected. We where having new carpet put down so I am sorry you where impacted that way. We are making changes for the betterment of our hotel. We hope these improvements will be better in the long run for the guest experience. Happy camping and the best of luck of you. Thank you for your feedback, I will make sure these issues are resolved.

Joy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2017

Breakfast was very good.. The Staff was real nice to us. It was nice and quiet. The room was comfortable. We would stay here again. The Cracker Barrel was right next door to this motel, so we just had to walk over and order.The Cracker Barrel has great food. We enjoyed our stay.We would stay here again.

Room tip: We were on the second floor and had a great view of the pool and in the distance was the Highway.It was very quiet in the room.
Date of stay: January 2017
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
1  Thank 471LovetoTravel2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joy S, Public Relations Manager at Rodeway Inn of Wesley Chapel, responded to this reviewResponded 2 February 2017

Dear 471LovetoTravel2,
Thank you so much for your recent review. I am glad to hear that overall you had a great stay with us. I will make sure and commend the Staff for the service level they provided to you. I am glad to hear that you enjoyed the location of the hotel. We are in easy walking distance to the Cracker Barrel, as you mentioned, as well as the Outback Steakhouse and the Groves Shopping center. I would love to have you back as our guest soon. Thanks again and take care.

Joy

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Reviewed 31 January 2017

I was a little hesitant because of the price, but I was very pleasantly surprised when I saw the room. The room was spacious and very clean. It's a great value. I highly recommend this place for anyone on a budget.

Date of stay: January 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Carol Brad R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joy S, Public Relations Manager at Rodeway Inn of Wesley Chapel, responded to this reviewResponded 2 February 2017

Dear Brad Carol R,
I appreciate you taking time to leave a review. I am so happy to hear that you enjoyed your stay! We are the best budget friendly option in Wesley Chapel. We pride ourselves on offering the basic amenities you expect for an affordable price. Thank you so much for your recommendation of our property. We are proud to be here for you and we welcome you back anytime!

Joy

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