This is a very run down Marriott which is obvious by the older feel of the building and size of rooms. When we checked in we were given a room right off the elevator. Once in our room the toilet ran non stop, the metal crib had bent bars making it unsafe to put a child in because we were nervous he could get stuck. The shower curtain was falling off the wall and the slider wouldn't slide. We also had to ask for a new alarm clock that would work. After complaining to the front desk they offered to move us to another room but unfortunately it smelled like smoke and was musty so we declined. We are Marriott silver elite members so I called the Marriott customer service. The next day the general manager called and offered us to move rooms to a 2 queen suite. Unfortunately the manager takes the same type of care for her guests as she does her hotel. The room wasn't what she promised instead it had 2 full beds. There are plenty of other nice hotels in the area. Although this address is West Palm Beach its right off I-95 close to Riviera Beach which isn't a great area.
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- Also Known As:
- Courtyard West Palm Beach Hotel West Palm Beach
- West Palm Beach Marriott
- West Palm Beach Courtyard
- Courtyard West Palm Beach Florida