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“Bad news!” 1 of 5 bubbles
Review of Ramada West Palm Beach Airport

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Ramada West Palm Beach Airport
Ranked #27 of 34 Hotels in West Palm Beach
Chattanooga, Tennessee
Level Contributor
125 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Bad news!”
1 of 5 bubbles Reviewed 6 July 2014

We were given a King room but when we walked in, the room had not been made up since the previous guest left - the bed was unmade, towels were on the bathroom floor, the room smelled bad and was hot and damp since the AC was not on. Fortunately, they did not argue when we told them we did not want to be given another room. We noticed the carpet was not clean in the halls and it smelled there too.

  • Stayed July 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Marijayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2Golfwego, General Manager at Ramada West Palm Beach Airport, responded to this review, 8 July 2014
I'm sorry of your unsatisfactory stay, if a guest has an issue in a room , we offer to move them to another. You obviously were checked into a room that was not serviced, in error, our apologies for that. You didn't want to move to another room, I thank you for giving us a try.

Sincerely,
S.Gambrell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
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Naples
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 6 July 2014

The room was roch ingeste not vacuumed. Bathroom rusted, was exremly dirty was not clean between guest. They didn't have well trained to clean my room for 37 hours. They just ignored the dirt. I will never stay at a Ramada!!! Avoid at all cost. Especial west palm fl. I hated their lack of professionalism and dirty hotel. Very disappointed.

  • Stayed July 2014
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank jeaksg6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2Golfwego, General Manager at Ramada West Palm Beach Airport, responded to this review, 8 July 2014
Thank you for trying our property, I'm sorry you found it unsatisfactory. We do very well in the community, we are newly renovated, Clean, new bedding , furniture, lighting, linen, new lobby as well. Conveniently located just off I-95 exit 71. Next to the new Palm Beach Outlet Mall.

Sincerely,
S.Gambrell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
1 of 5 bubbles Reviewed 18 June 2014

Staff is very rude and treats you like a 3rd class citizen. They double charge you for food. First charge is when you pay for the food, and then They charge you again when you go to check out of the hotel. If you smoke an electric cigarette they'll claim you smoked a real cigarette and charge you another $100 smoking fine. There's no disputing it because since all of the staff, including the managers are in on it together they all vouch for each other. If you have a friend or girlfriend coming to visit and staying in the room while you go out for work or whatever they say they're an unauthorized guest, kick them out of the room and will not let them back into the room even if you call authorizing them into the room they will not allow it until you come back to the hotel, show your ID, and have them show their ID. They even don't update their computers so they'll double book the room, give total strangers keys to the room while your girlfriend is half naked standing in the middle of it when they walk in. There's drug dealers and prostitution going on as well all through the night. Crack addicts going all around begging for change from other guests. Hookers arguing with their pimps at the pool about drugs. There's ROACHES IN ALL THE ROOMS. If you look dirty, which is probably from working they put you down on the first two floors where the bugs are even worse. I was moved around 6 times between the A/C not working, bugs in the rooms and the housekeeping not doing their job whatsoever. The sink in one room I was in looked like someone vomited in it and it was left there for days and stained the sink itself. The place is a nightmare. I would never recommend going to this hotel unless you want to be miserable the entire time and have a pompous ridiculously mean people that are supposed to treat you with respect, treat you like utter garbage.

  • Stayed June 2014
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Cherroarkee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2Golfwego, General Manager at Ramada West Palm Beach Airport, responded to this review, 20 June 2014
This comment has been copied and pasted and put on several social sites by one disgruntled guest, and his friends. This is one side to the story.
We have many satisfied guests and repeat guests whom love our property and our staff, I am sorry for the guest whom was not happy and wishes him all the best.

Sincerely,
S.Gambrell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 16 June 2014 via mobile

I didn't have reservations, but they accommodated me anyway. I just want to say thank you for aloud me to stay on your premises in such short notice. Nice clean rooms well clean bathrooms spots on the floor but overall nice hotel

Stayed June 2014, travelled on business
Helpful?
Thank 81Hawkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2Golfwego, General Manager at Ramada West Palm Beach Airport, responded to this review, 17 June 2014
Thank you for your comments, we are happy to hear of your pleasant stay. Hope to see you again.

Sincerely,
S.Gambrell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada West Palm Beach Airport

Property: Ramada West Palm Beach Airport
Address: 1901 Palm Beach Lakes Blvd, West Palm Beach, FL 33409-3503 (Formerly Comfort Inn West Palm Beach Hotel)
Phone Number:
Region: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #27 of 34 Hotels in West Palm Beach
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ramada West Palm Beach Airport 3*
Number of rooms: 162
Official Description (provided by the hotel):
Rest and refresh yourself when you stay at our Ramada West Palm Beach Airport hotel near beaches and fun attractions. Our tropics-inspired sundeck, outdoor heated pool and friendly service will relax you on your next Florida vacation. Our pet-friendly hotel features 3,100 square feet of meeting and banquet space, ideal for your next family or professional event. Each of our 162 guest rooms is appointed with coffee maker, desk, hair dryer, safe and voicemail. Our West Palm Beach hotel also offers accommodations with microwave and fridge upon request. Enjoy free Wi-Fi Internet access at our beautiful vacation hotel. ... more   less 
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Also Known As:
Comfort Inn West Palm Beach
West Palm Beach Comfort Inn
Ramada West Palm Beach Airport Florida

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