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“Great stopover on a long drive”

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Embassy Suites by Hilton West Palm Beach Central
Ranked #5 of 34 Hotels in West Palm Beach
Certificate of Excellence
Kissimmee, Florida
Level Contributor
101 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Great stopover on a long drive”
5 of 5 bubbles Reviewed 28 November 2013

We made last minute reservations when it was too rainy and we were too tired to make a long drive. We were so glad we did. The price was very reasonable for the value: Living room with flat screen TV, comfortable sofa bed (this is a plus), small refrigerator and microwave. (No utensils or dishes though, so bring your own.) The bedroom with two double beds was pleasant and comfortable. Everything was clean and in excellent shape, as one would expect from a Hilton hotel. Complimentary breakfast included cooked to order omelets, with plenty of vegetables (and meats if you eat meat) to choose from for the omelet. The breakfast included fresh fruit, oatmeal, pastry, juice, scrambled eggs, yogurt, and more. For travelers, the hotel is an easy 1/2 mile from I 95.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank schwartzapn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBadillo, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this review, 9 January 2014
Dear Schwartzapn,

Thank you for choosing the Embassy Suites. I am glad to hear that you enjoyed your stay here at the Embassy Suites. As a brand we strive for excellence and the best customer service possible. Please come visit our hotel in the near future. Thank you for your review!

Best Regards,
Jay Badillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,089 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (154)
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English first
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 November 2013

As a world wide traveler, I was thrilled with the staff and the hotel . Everybody went out of their way to make sure I had a wonderful stay. The breakfast was a nice treat, once again with very friendly people serving.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 432sandie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBadillo, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this review, 3 December 2013
Dear TripAdvisor Member ,

Thank you for taking the time to review our hotel. We are glad to hear that your stay was very enjoyable. We hope to see you soon!

Best Regards,
Jay Badillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, United States
1 review
5 of 5 bubbles Reviewed 26 November 2013

Hotel staff was very friendly and the property was very clean and well kept. The suite was very roomy and had a great setup. Hotel shuttle was excellent, picked me up from my rental car facility and too me to the airport promptly in the morning.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBadillo, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this review, 3 December 2013
Dear John P,

Thanks for choosing the Embassy Suites. Thank you for taking the time to review our hotel. We hope to see you soon in the near future. Thanks again

Best Regards,
Jay Badillo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naples, FL
Level Contributor
266 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 bubbles Reviewed 19 November 2013

We stayed here recently while visiting our daughter at college. We selected the Embassy Suite as we always prefer staying at one. This was not a typical Embassy Suite as the room we had was a traditional one room hotel suite. We stayed here as our Hotels.com reward stay so can't complain too much. It has been recently redecorated and had a nice large flat screen TV and updated room finishes as well as public areas and had the traditional breakfast which was all good. Just don't expect a separate living room and kitchenette other Embassy Suites have.

It is right next to airport, which might be convenient for some, but there is nothing nearby you can walk to. It is however a short drive to beach, shopping and restaurants.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBadillo, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this review, 3 December 2013
Dan S ,
Thank you for choosing the Embassy Suites. Its great to hear that you enjoyed your room. I must say that most of the rooms here at the Embassy Suites are suites with seperate livingroom areas and also bedrooms. We would like for you to join our hotel again during your next visit to West Palm Beach!

Best Regards.
Jay Badillo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
187 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed 14 November 2013

I decided to stay here after reading all the positive reviews, but I have to say I wasn't terribly impressed. It's not that there's anything wrong with the hotel necessarily, but there's nothing really incredibly right about it either. Check-in was fine - despite a mix-up where they canceled my reservation, they put me in a room with little hassle. The television is new and everything is fairly clean, but the room feels used. LIke it's seen a lot of guests - just slightly run down. There is a fairly large refrigerator, coffee maker, etc., and that famed free breakfast that everyone writes about (but which I had to leave too early each morning to enjoy). I had a one-bedroom standard room, not one of the suites that some folks on here mention. I would suggest this as a decent and easily accessible hotel to stay if you're on business.

To be fair, I've spent most of my time simply running into the hotel and back out to the office, so I cannot comment on the rest of the facilities (pool, exercise room, etc.). But maybe because all I have is a view of my room, I wished it could have been just a step or two above what's there.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phlyjets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBadillo, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this review, 20 November 2013
Dear DCJetGirl,

Thank you for taking the time out to review our hotel. We do apologize for any inconvience during your stay. We also hope that you would give our hotel another chance. Please come back and visit us if your in the area again. Thanks again for choosing the Embassy Suites.

Best Regards,
Jay Badillo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
7 hotel reviews
5 of 5 bubbles Reviewed 14 November 2013

This is a very nice hotel! We had an awesome checkin. The guest service agent surprised me with an upgrade upon checkin, which made me happy, happy, happy especially since this was my first time ever staying here. Seems to me they treat every guest as if you were a diamond member! Keep up the excellent hospitality :) Thank you again Nicole P, (tmtp)

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nikki P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBadillo, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this review, 20 November 2013
Dear Nikki P,

Thank you for taking the time out to review our hotel. It was great to hear of the service that you recieved during you stay. We hope to see you again soon !

Best Regards,
Jay Badillo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 4 November 2013

Everything about this hotel is outstanding with the exception of the internet service. Obviously in the evening the internet service generally slows down at hotels because of all the guests online, but this is the worst I've ever experienced. Almost unusable.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bnicolette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBadillo, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this review, 14 November 2013
Dear Bnicolette,

Thanks for taking the time out to review our hotel. Just want to take the time to apologize for the internet during your stay. Our hotel is one of that fastest. I will work closely with my Engineer staff to make sure the internet is running to a fast pace. Thank you for choosing the Embassy Suites, see you soon!

Best Regards,
Jay Badillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton West Palm Beach Central

Property: Embassy Suites by Hilton West Palm Beach Central
Address: 1601 Belvedere Road, West Palm Beach, FL 33406 (Formerly Crowne Plaza West Palm Beach)
Phone Number:
Region: United States > Florida > West Palm Beach
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in West Palm Beach
#4 Family Hotel in West Palm Beach
#4 Romantic Hotel in West Palm Beach
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton West Palm Beach Central 3.5*
Number of rooms: 219
Official Description (provided by the hotel):
The Embassy Suites West Palm Beach - Central features an ideal location, award-winning service, and first-class amenities to stand out as one of the top West Palm Beach hotels. Situated just off I-95, less than five-minutes from West Palm Beach Airport, this prime location offers easy access to the Kravis Center, many of south Florida's finest beaches, and CityPlace where you can enjoy the area's best shopping and dining experiences. Guests will be greeted with a warm welcome and friendly smile as they check into spacious guest rooms highlighted by stylish decor, 37" flat-screen TVs, free WiFi, and select suites with walkout balconies. The onsite Atrium Restaurant provides a delicious menu of American favorites prepared with the freshest local ingredients for breakfast, lunch, and dinner, and guests can unwind with a signature cocktail or a craft beer from the Atrium Lounge. Maintain your active lifestyle in the 24-hour fitness center or on the outdoor tennis courts, spend the afternoons soaking in the Florida sun by the outdoor pool, and relax in evening in the dry sauna or whirlpool tubs. With over 18,000 sq. Ft. Of flexible event space, this is also an excellent venue for hosting business meetings, corporate conferences, and weddings. The Embassy Suites West Palm Beach hotel has a premier location and the perfect combination of amenities to make it the best choice for your next business trip, family vacation, or weekend escape to West Palm Beach, Florida. ... more   less 
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Also Known As:
Embassy Suites West Palm Beach - Central Hotel West Palm Beach
West Palm Beach Crowne Plaza
Embassy Suites By Hilton West Palm Beach Central Florida

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