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“Wonderful Stay” 4 of 5 bubbles
Review of Embassy Suites by Hilton West Palm Beach Central

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Embassy Suites by Hilton West Palm Beach Central
Ranked #4 of 34 Hotels in West Palm Beach
Certificate of Excellence
Level Contributor
87 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Wonderful Stay”
4 of 5 bubbles Reviewed 5 April 2014

We stayed 8 nights and enjoyed our stay every day. Free breakfast was wonderful to wake up to. Eggs, bacon, sausage, omelet station, baked goodies, oatmeal, fruit, yogurt; what more could you want?! Our room was quiet on the 5th floor with a living room area, and then a bedroom off to the back with no windows which was nice b/c it stayed dark so we could sleep in. The room was very clean and if you need more supplies (towels, kleenex) they are fast at getting more to you. 24 hr gym was nice too but the pool area needs more lounge chairs. I would suggest softer kleenex for sure (it feels like sandpaper) so bring your own. Make sure you don't forget anything when you check out b/c housekeeping and the lost & found department aren't too concerned if you leave anything behind.

Room Tip: Get a King Suite so the bedroom is in a separate room; it's darker and nicer.
See more room tips
  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Truckersgirl83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBadillo, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this review, 15 May 2014
Thank you for your kind words. It is our pleasure to know that your stay was a wonderful stay. We hope if your travels bring you back to the area, you will choose us again. We are looking forward to seeing you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,076 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (153)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Wayland, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 4 April 2014

On a night with very few people, was situated near a noisy elevator. I was offered a handicap room in exchange. Thanks Embassy! After verifying that there were available rooms, I decided that this was the last time I would stay there.

  • Stayed April 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Jonathan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBadillo, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this review, 15 May 2014
Thank you for taking the time to write your review. Please give us the opportunity to accomodate you on your next stay here at the Embassy Suites. We apologize that you were placed in an accessible room. We hope you choose us again so that your next stay is enjoyable. We are looking forward to seeing you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, United States
2 reviews
4 of 5 bubbles Reviewed 2 April 2014

Service shortage in restaurant area. Dead life in pool area, really boring. Good size rooms. Lot's of space. We were expecting a 2 room suite, meaning two bedrooms but what we got was a living room and bedroom. The sofa bed was terrible to sleep in but the king bed was great. TVs were new and great too. Kitchen is great as well for simple stuff. Internet was very slow at time, but what can you expect from wi-fi. I wish they had cable internet.

  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank selwing95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBadillo, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this review, 10 May 2014
Thank you for taking the time to write your review of our property, your comments are very much valued. We apologize that the service was not oustanding as a valued guest at our hotel. Thank you again, and we hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 31 March 2014

Always have a great experience at Embassy Suites --West Palm Beach, FL -- the only downside to this last stay was the crowd for the breakfast buffet. I think they had a large group in town which made for a difficult navigation.

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Keith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBadillo, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this review, 10 May 2014
Thank you for your review. We apologize for any inconvenience that occured during your stay at the Embassy Suites. Thank you again, and we hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida, United States
1 review
4 of 5 bubbles Reviewed 27 March 2014

Very convenient to airport-very helpful staff in all areas. clean rooms - enjoyable time with family and friends. Staff was able to help in all areas. Would recommend this hotel for its rates in comparison to other hotels and includes a full breakfast.

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Mary T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBadillo, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this review, 10 May 2014
Thank you for your wonderful review. We are pleased to know that you enjoyed your stay at the Embassy Suites, and that you and your faimly had a great experience. If your travels brings you back to the area, we hope you choose us. Thanks again, and we are looking forward to seeing you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Coast, United States
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 27 March 2014

From the moment we arrived until check out, the staff was friendly and very helpful. Their shuttle service was great, the drivers were very friendly. My family and I truly enjoyed the atmosphere, cleanliness and amenities of the hotel.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Vicky P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBadillo, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this review, 10 May 2014
Thank you for taking the time to write your review of our hotel. We are honored to know you and your family had a wonderful experience at our property. Thank you again, and we hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stamford, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 26 March 2014

We spent six days here in a corner balcony suite and a standard double room. The rooms are spacious, well-stocked with decent towels, and exceptionally peaceful. We had a very quiet stay and the TV was equally fabulous, although we would have appreciated more channels, such as TLC and Disney. Also, the guide on the TV was non-existent, which proved to be highly irritating during our stay. We had an outstanding breakfast buffet, with yummy egg white omelettes and a wide variety of other options. The fitness workout room was great- very clean, and plenty of machines. The pool and hot tub were also a wonderful asset to our stay, as were the tennis courts. We ordered room service twice during our stay, and the food was fine and promptly delivered. However, we ordered the suite dreams package prior to our stay, which entailed a delivery of cookies and milk each night. Unfortunately, despite request, we did not receive either of these services for the first two nights, and we had to go to the front desk late at night on the third to eventually receive them. The staff were very receptive and apologetic, and after receiving a $25 credit compensation, we received our cookies without request for the next three nights, although they sometimes came as late as 10:00. The cookies themselves were delicious, as was the milk, although it was often in the carton and we had to pour it into the glasses ourselves. We made good use of the free shuttle service to and from city place, and the drivers were friendly and chatty. The staff in general were helpful and friendly, especially the manager and the pool guy, who turned the heat up in the pool when we said it was too cold.
Overall, we enjoyed our stay immensely and would highly recommend it to anyone wanting a fun, relaxing stay.
- "The Cookie Girls" :)

Room Tip: Corner balcony suite is really good!
See more room tips
  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank CookieGirls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBadillo, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this review, 10 May 2014
General Manager

Thank you for your review and your kind words. We are pleased to know you enjoyed the outstanding breakfast, and our amenities at the Embassy Suites. We apologize for any inconvenience that occured while staying at our property. Our staffs do their best to bring packages prior to the arrival of our guests. Thank you again, and we look forward to seeing you on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton West Palm Beach Central

Property: Embassy Suites by Hilton West Palm Beach Central
Address: 1601 Belvedere Road, West Palm Beach, FL 33406 (Formerly Crowne Plaza West Palm Beach)
Phone Number:
Region: United States > Florida > West Palm Beach
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in West Palm Beach
#4 Family Hotel in West Palm Beach
#4 Romantic Hotel in West Palm Beach
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton West Palm Beach Central 3.5*
Number of rooms: 219
Official Description (provided by the hotel):
The Embassy Suites West Palm Beach - Central features an ideal location, award-winning service, and first-class amenities to stand out as one of the top West Palm Beach hotels. Situated just off I-95, less than five-minutes from West Palm Beach Airport, this prime location offers easy access to the Kravis Center, many of south Florida's finest beaches, and CityPlace where you can enjoy the area's best shopping and dining experiences. Guests will be greeted with a warm welcome and friendly smile as they check into spacious guest rooms highlighted by stylish decor, 37" flat-screen TVs, free WiFi, and select suites with walkout balconies. The onsite Atrium Restaurant provides a delicious menu of American favorites prepared with the freshest local ingredients for breakfast, lunch, and dinner, and guests can unwind with a signature cocktail or a craft beer from the Atrium Lounge. Maintain your active lifestyle in the 24-hour fitness center or on the outdoor tennis courts, spend the afternoons soaking in the Florida sun by the outdoor pool, and relax in evening in the dry sauna or whirlpool tubs. With over 18,000 sq. Ft. Of flexible event space, this is also an excellent venue for hosting business meetings, corporate conferences, and weddings. The Embassy Suites West Palm Beach hotel has a premier location and the perfect combination of amenities to make it the best choice for your next business trip, family vacation, or weekend escape to West Palm Beach, Florida. ... more   less 
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Also Known As:
Embassy Suites West Palm Beach - Central Hotel West Palm Beach
West Palm Beach Crowne Plaza
Embassy Suites By Hilton West Palm Beach Central Florida

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