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Courtyard West Palm Beach Airport
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Reviews (232)
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All reviewsfront deskfree shuttle serviceuntil midnightrental carroom was cleanwould stay here againroad noisewest palmgeneral managershopping and restaurantsthe shuttle driveran early flightup to datestayed one nightmini fridgethe entire staffbistro
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123 - 128 of 232 reviews
Reviewed 9 August 2014 via mobile

My mother and I stayed the night to attend a concert at the cruzan amphitheater. When we checked in at 3 there weren't any rooms readily available off of the highway, but they did accommodate us. We also wanted to separate beds, but they couldn't accommodate that. Concert was about 7 miles away so fairly short drive. When we got back we had a surprise visitor! My mom saw a roach while she was in the shower. Eekkk the front desk was willing to spray, but at 12am we weren't in the mood. Beds were rather firm. Great business center! Nice staff but guests were a little shady looking. We had a room next to a service room. We smelled cigarette smoke in our bathroom and it kept getting worse. We left at 8:30am due to the smell. Just was ready to get out of there after the roach and cigarettes!!

Stayed: August 2014, travelled with friends
Thank Arica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard West Palm Beach Airport, responded to this reviewResponded 11 August 2014

Arica M,

Thank you for writing. I am very sorry to hear that you had a disappointing experience and sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and we hope that you will give us another opportunity to make amends if you return to the West Palm Beach area.

Sincerely,
Rebecca Gabriel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

I have stayed at this property over a dozen time in the past 4 years, most recently July 21,14. As always the stay was outstanding!! The ENTIRE staff from maintenance to Manager are always friendly, helpful & efficient. The property is clean, well kept & convenient to shopping and dining...hotel even has a free shuttle service! Best bet for business travel to the WPB area!!

  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank William G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard West Palm Beach Airport, responded to this reviewResponded 4 August 2014

Dear William G,

Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; we work hard to provide a pleasant experience. Your kind comments are appreciated and we look forward to your return visit.

Best,
Rebecca Gabriel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014 via mobile

This Courtyard looks like all the others I have stayed it is much better. I think the staff makes the difference. Everyone of them that I encountered was super friendly and helpful. Especially so was Dakota. The room was nice and spacious as well as comfortable. The only strange thing was that my room was never cleaned before 5PM. It didn't affect my stay but it was strange. Loved the hot tub in my room ... even by myself.

Stayed: July 2014
Thank Brackjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard West Palm Beach Airport, responded to this reviewResponded 1 August 2014

Dear Brackjr,

It’s wonderful to know your stay was pleasant. We love hearing you were pleased with our hotel amenities and service. Your review helps us to monitor and improve our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon.

Best,
Rebecca Gabriel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

I was here for a weekend stay, the hotel looks newly renovated and the rooms are quite large with balconies. The hotel is located less than 10 minutes from Cityplace (shopping and restaurants) and the beach! The pool is also well maintained and clean! We really enjoyed our stay here!

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank filips312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard West Palm Beach Airport, responded to this reviewResponded 16 July 2014

Dear Filip S,

Our team understands and believes that our valued guests deserve a positive memorable stay. I’m delighted to hear that you enjoyed our hotel and amenities. It will be my pleasure to share your feedback with the team. I appreciate you taking the time to write; these reviews allow us to continually monitor and improve our guest experience.

Best,
Rebecca Gabriel, GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

We had a wonderful time here at the Courtyard. Rooms were very clean & comfortable. The hotel staff were very welcoming. We met Dakota at The Bistro who gave us good recommendations in choosing our food & good conversation. Very friendly.

Parking is free & if you need to go to the airport or City Place, the shuttle is available.

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard West Palm Beach Airport, responded to this reviewResponded 16 July 2014

Dear Jan L,

We're excited to hear from you, and appreciate your kind review. It's great to know that you had a pleasant time, and we're glad to have been a part of your trip. I'm delighted to learn that you found our associate’s service oriented and our shuttle convenient. Please make plans to visit us again.

Best,
Rebecca Gabriel, GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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