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“Go Elsewhere”

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Hampton Inn West Palm Beach Florida Turnpike
Ranked #5 of 34 Hotels in West Palm Beach
Certificate of Excellence
Lexington, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Go Elsewhere”
Reviewed 19 August 2014

I'm sitting in my room right now with a non-working TV and they won't do anything about it except to apologize. They have other available rooms but won't put me in a room with a working TV because the one employee on duty says he can't figure out how to change my room in the system. I told him to just put me in another room and they can get it straight in the system later. He won't do it. They can't send someone to fix the TV because the one employee says he can't leave the front desk. Don't know if he could've fixed it anyway since he asked if the cable box is on yet there is no cable box. There's no excuse for not putting me in another room. If my room was flooded, he still wouldn't let me move rooms because of his computer system? Ridiculous.

Stayed August 2014
Helpful?
1 Thank Tbchampions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer D, Director of Sales at Hampton Inn West Palm Beach Florida Turnpike, responded to this review, 20 August 2014
Dear Guest,

We apologize for the quality of services you received during your recent stay. We have reported the malfunctioning of the TV in your guest suite to our maintenance team. We will resolve the issue with our maintenance team for future guests and hope you will consider staying with us at again the next time you return to the area. If so, please contact me directly and I will ensure that you do not have anymore issues.

Jennifer Devereaux
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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527 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Lambertville, New Jersey
Level Contributor
318 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 327 helpful votes
Reviewed 17 August 2014

I’ve stayed at this Hampton Inn so many times I’ve lost count – it’s near my folks and I love the location. Every time, the service has exceeded my expectations. Even, to some extent, on this trip, which was an uneven experience.

When I showed up at 5 p.m., after a hard day traveling, the non-smiling, non-hospitality oriented desk clerk informed me that my room wasn’t ready. I’m looking at the sign that says “check in is at 2 p.m.” and am feeling fairly mystified. If there’s a problem in the hotel, it’s a good strategy to perhaps own it. No apology, no nothing. She suggested I take a seat for 15 minutes or so. That didn’t go down all that well and very quickly, in communication with the manager, I was informed I was upgraded. Terrific, appreciated it. Didn’t need an upgrade but did need a better check-in experience, and yet it all evened out.

Second day, came back to take a shower and there’s no hot water. I call down: Just wonderin…. Again, that same tough love approach. No apology, just a curt – we’re aware and we’re working on it. Okay, stuff happens, didn’t really think much of it, had the cold shower, moved on.

By the next morning, after breakfast, with no hot water still – called down again. Was told the Hampton Inn was waiting for a part. I’m thinking: Since clearly this issue is impacting everyone, why not just be forthcoming, maybe a sign in the elevator or whatever.

Hampton Inn did stand by its policy that if you weren’t pleased with your experience they’d refund your money. I wasn’t expecting a refund and it was proactively offered for one night, so that’s nice.

But somehow, the four night stay just didn’t hit the notes. Housekeeping was very hit and miss. One day an empty toilet roll was left…empty. The fridge froze my bottled water and diet soda, so badly that they were undrinkable unless defrosted (several bottles of diet Pepsi exploded when opened). The tub stopper didn’t stop water, and drained the tub when you tried to run it; two requests were made to fix it, neither succeeded. Breakfasts seemed understaffed. Maybe every guest at the hotel came down at the very same time I did this morning – but who knows? Food was depleted, there were no clean tables at all, etc., -- headed across the street to McDonald’s.

So all in all, this Hampton Inn needs improvement.

By the way, there are two Hampton Inns in West Palm Beach, and it’s tough to tell which is the airport-oriented property, and which is the property closer to the Royal Palm Beach area. This one’s described, oh so creatively, as the Hampton by the turnpike.

  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Carolyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daytona Beach, United States
1 review
Reviewed 11 August 2014

This Hampton Inn has easy access to the Turnpike and Interstate 95. While on the trip we were able to visit Lion Country Safari, Peanut Island and a trip to the Seminole Hard Rock Casino in Hollywood. Greta breakfast to get you started. And at a great price.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Stephen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clitheroe
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 August 2014

We stayed here for two nights as a family (with teenagers) largely to attend a concert at the nearby Cruzon amphitheatre. The rooms were spotless, good size, and all staff we encountered were friendly, particularly the ladies on the reception. They went out of their way to make you feel welcome. Breakfast was good enough for a complimentary one, a good enough selection of eggs, cereals, pastries, waffles, fresh fruit and yogurt. Tea and coffee service available at all times as well as in the rooms, and early evening cookies for the children were a nice touch. In all, a great hotel to stay at.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Janebean22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atlanta ga, United States
2 reviews
Reviewed 30 July 2014

everything was good with my stay.The breakfast was good.Everything worked with the internt access.There was plenty of tea available.The bed was comfortable.Its in a convenient location near the fla turnpike.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 July 2014

Enjoyed my stay and was pleasantly surprised that breakfast was provided. Many food choice were provided. Was very impressed. The Staff was very welcoming and helpful. The Location is great. Near shopping, restaurants, movie theater and beach. Easy access to Florida Turnpike and other roadways.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Awilda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Satellite Beach, Florida
Level Contributor
249 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed 25 July 2014

I like Hamptons, and most of them are quite good. This one is no exception and in fact, its a click or two above your "average" Hampton. The hotel appears new, although if its not new, it is very well kept up. Front desk was very friendly and helpful. Large room (larger than normal) with a 32" LED TV, nice desk area for work, microwave, mini fridge, and decent (though not outstanding) wifi. The pool area is nicely decorated and furnished, with a covered patio area near the pool with tables for just getting outside and relaxing but not burning up in the Florida sun. Standard Hampton complimentary breakfast was included with the room charge. Overall very nice, making me wish I had more nights to spend in a very nice environment.

  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank t1man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn West Palm Beach Florida Turnpike

Property: Hampton Inn West Palm Beach Florida Turnpike
Address: 2025 Vista Pkwy, West Palm Beach, FL 33411-2719
Phone Number:
Region: United States > Florida > West Palm Beach
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in West Palm Beach
#5 Business Hotel in West Palm Beach
#8 Family Hotel in West Palm Beach
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hampton Inn West Palm Beach Florida Turnpike 3*
Number of rooms: 110
Official Description (provided by the hotel):
Discover a haven of culture in West Palm Beach, where sophisticated artistic expression has elevated this community to a new status. The Hampton Inn® hotel in West Palm Beach-FL Turnpike, conveniently located only one block from Florida's turnpike, sits adjacent to the renowned Emerald Dunes Golf Course and in close proximity to the beaches. Just step outside your door and you're practically at the tee for your first round of golf...Or take a short five-minute drive to bask in the sun on the nearby luxurious golden beaches...it's all easily accessible from our hotel in West Palm Beach. Browse the theaters, galleries, and lofty artistic boutiques that define the personality of West Palm Beach. Check out the downtown Clematis Street District where you'll find clubs, restaurants, shops, and many lively street festivals. Our hotel in West Palm Beach also gives you easy access to the esteemed Norton Museum of Art. The team at our hotel in West Palm Beach will gladly offer suggestions for planning your excursions. ... more   less 
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Also Known As:
Hampton Inn West Palm Beach Florida Turnpike Hotel West Palm Beach
West Palm Beach Hampton Inn

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