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“Field Service Travel”

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Hilton Garden Inn West Palm Beach Airport
Ranked #4 of 34 Hotels in West Palm Beach
Certificate of Excellence
GreenLeadersBronze level
Orlando, Florida
2 reviews
“Field Service Travel”
5 of 5 bubbles Reviewed 27 August 2014

Great people and great service The Dinner menu had excellent choices. for having a late dinner, I was very happy with the choices and the great service from the bar tender. Good place to relax and to catch up on family conversations. DCH.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank davidcF6349IK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amrit H, General Manager at Hilton Garden Inn West Palm Beach Airport, responded to this review, 3 September 2014
Thank you for your kind words about our hotel and the staff. We appreciate you taking notice of our efforts. Thank you for your business and we hope to see you during your next visit to the West Palm area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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525 reviews from our community

Traveller rating
    286
    147
    59
    18
    15
See reviews for
100
129
52
199
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
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  • German first
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  • Any
English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 19 August 2014 via mobile

Least accommodating hgi I've ever stayed at. After having to wait an hour for the shuttle they still gave us a hard time about getting breakfast for 2 for a diamond member. Also, didn't pay any attention to hilton honors preferences. Asked to get a shuttle to a restaurant not far from city place and manger denied our request. 3 minutes out of the way with no other guests waiting for pickup/drop off. Just poor poor customer service and quick to say no. I would not recommend staying here for business or pleasure. Both Treadmills were also broken.

Stayed August 2014
Helpful?
1 Thank Joshua E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amrit H, General Manager at Hilton Garden Inn West Palm Beach Airport, responded to this review, 19 August 2014
Hello Joshua E.

Thank you for your stay with last night and I'm sorry you were disappointed with few aspects of your stay. I'm sorry about you having to wait for the shuttle but that is not our normal pick up area and the driver was little confused but did his best to get to you as fast as possible. As far as your other concern regarding not being able to get breakfast for two for being a diamond member, which was given to you for having to wait for the shuttle. This hotel follows the HHonors rule which states that both occupants must be in the same room in order get complimentary breakfast. I understand you may have received this benefit at other hotels but we follow the brand policy. Please accept my sincerest apology for the inconvenience you encountered at our hotel. Thank you.
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Ft. Myers FL
Level Contributor
264 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
4 of 5 bubbles Reviewed 29 July 2014

We needed to spend the night before traveling out of the West Palm Beach Airport and got a deal on Hotwire. It was a terrific place because it was very clean, the staff was friendly and helpful. We took their on-time shuttle to the airport the next morning and had a friendly driver who carried all of our luggage to the door. We checked in early as we had no place to go and there was a nice room ready and then we headed to their small but very clean pool and spent the afternoon. The desk staff gave us a great suggestion for dinner and good directions. The lobby bartender was very nice, too! Would stay at this hotel anytime. Nice stop before going elsewhere!

Room Tip: Our room overlooked a very busy highway and we heard nothing!
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  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sammysue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amrit H, General Manager at Hilton Garden Inn West Palm Beach Airport, responded to this review, 18 August 2014
Thank you for taking the time to review our hotel and taking notice of warm hospitality our entire staff embodies. I can't wait to share your feedback with the staff as I can assure you, it will make their day as it did mine. Thank you for your business and we look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winter Park, Florida
Level Contributor
487 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
4 of 5 bubbles Reviewed 21 July 2014

I've stayed at this property twice, and enjoyed my stay both times. Both stays were for events I was attending at the Cruzan Amphitheater. I would highly recommend this hotel as it was inexpensive, especially for the size rom I had ($95 for a suite with a separate dining room with a full dining room table and a separate living room and a separate bedroom. It's also only about a 10 minute drive from the actual beach in lovely Palm Beach.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Stephen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amrit H, General Manager at Hilton Garden Inn West Palm Beach Airport, responded to this review, 22 July 2014
I am very happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. We enjoy hosting all of the concert goers every year and this year was no exception. Thank you for your business and see you next year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, United States
1 review
5 of 5 bubbles Reviewed 14 July 2014

Used the shuttle service to go to the City-Place - great perk. Stayed in a King Suite for the first time. Two televisions plus internet access. Two alarm clocks if you need them. Had breakfast at the hotel - eggs or omelet to your order, same price as IHOP or Denneys and you are already there.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Susan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amrit H, General Manager at Hilton Garden Inn West Palm Beach Airport, responded to this review, 22 July 2014
I am very happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. My staff would very much appreciate you taking notice of their hard work. Hope to see you return soon....safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frederick, Maryland
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 27 June 2014 via mobile

Newly refurbished common areas, fantastic front desk and the rooms are sparkling clean, roomy, and fresh smelling. Bathroom was super clean. The free shuttle to City Market and Hotel is prompt and drivers are very safe and careful. The pool area quite lovely. Can't get a more convenient location to the airport. Have stayed here often over the last couple of years and this mgt team is the best I've seen in a while at an HGI.

Stayed June 2014, travelled on business
Helpful?
Thank Mostfun2b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
princeton
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 20 June 2014 via mobile

Service could not be more efficient or friendly Rooms clean and comfortable
Food good as well
There is nice pool if business travel has the time
Convent on and off 95
Shuttle service to and from airport but also to City Place

Stayed June 2014, travelled on business
Helpful?
1 Thank luvtotravelPrinceton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn West Palm Beach Airport

Property: Hilton Garden Inn West Palm Beach Airport
Address: 1611 Worthington Rd, West Palm Beach, FL 33409-6480
Phone Number:
Region: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in West Palm Beach
#3 Green Hotel in West Palm Beach
#8 Romantic Hotel in West Palm Beach
#13 Family Hotel in West Palm Beach
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn West Palm Beach Airport 3*
Number of rooms: 100
Official Description (provided by the hotel):
Located just one mile from Palm Beach International Airport, Hilton Garden Inn West Palm Beach Airport has newly-renovated rooms. With stylish décor and in-room perks such as microwaves and mini-fridges, our hotel is a standout among Palm Beach Airport hotels. We're ideally situated near exciting attractions such as Downtown Palm Beach, City Place and Kravis Center. We even have a free shuttle to take you there. Stop by for a drink at our full service bar or enjoy breakfast each morning at the Garden Grille. Stay productive while on the road with free WiFi and large workspaces with ergonomic seating in our modern hotel rooms. End your busy day in Palm Beach at our outdoor pool and terrace. ... more   less 
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Also Known As:
Hilton Garden Inn West Palm Beach Airport Hotel West Palm Beach
Hilton West Palm Beach
West Palm Beach Hilton
Hilton Garden Inn West Palm Beach Airport Florida

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