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“"OMG THEY STOLE MY CHEESECAKE"”

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Hilton Garden Inn West Palm Beach Airport
Ranked #4 of 34 Hotels in West Palm Beach
Certificate of Excellence
GreenLeadersBronze level
Orlando
1 review
“"OMG THEY STOLE MY CHEESECAKE"”
Reviewed 17 May 2010

Enjoy this crazy story and watch your items at this hotel!!

It begins like this, Me and my family traveled from Orlando to West Palm for a wonderful trip to my sisters graduation.. We booked 2 rooms at the Hilton for 1 night.. We all had dinner together at a near by hotel that my sister was staying at. We go back to the Hilton and noticed that the employees in the lobby seemed more intent on there own conversations than with guests, witch didn’t even matter.. We were just ready to get a nights rest after are little reunion..

Everyone had a good nights rest and woke up around 6am, got ready and headed off to my sisters graduation.. When we came back we noticed that our room was opened with no sign or anything saying that we wanted room service. Our sheets and blankets were on the floor, no trash taken out and no room service in site besides a cleaning cart nearby and a food tray on the floor.. We close our door and didn’t think much of it till we went to our fridge to have a snack and our cheese cake was gone!!! But our other leftovers were still there.. ?? OMG They Stole Our Cheese Cake!!

We went down to the front desk and spoke to the head of housekeeping.. She came up to the room with us and we told her our story with everything untouched so she could see what we were talking about.. She quickly used her radio to reach a nearby housekeeper.. When the housekeeper came in she quickly nodded yes when pointing to the sheets, but no when pointing to the fridge.. They both walked out the room making me feel crazy, and then all of the sudden the head of housekeeping came back into the room with cheesecake in hand!!! She said “ She found it in the employee break room .” WHAT?? She said a different housekeeper took it cause they thought we left.. Yet there check out time was 12pm?? And the other room we had was left untouched.. We were so mad.. We wanted that cheesecake L.. she left and talked to the a manager Diana.. Then our room phone rang.. And there only offer was 50% off another night there.. No Way! WATCH YOUR ITEMS IF YOU DON’T HAVE A CHOICE BUT TO GO.. They didn’t understand the fact that they STOLE!! And no DICIPLINE actions were taken!!!

  • Stayed May 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BigCheeseCake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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colorado springs, co
Level Contributor
3 reviews
Reviewed 10 February 2010

Booked this hotel through Expedia for trip to the Super Bowl. Upon arrival...finally...hard to find if given directions from car rental people. They never mentioned that there are 2 Hiltons, very close to the airport. It may have been because we didn't mention the "Garden" part, anyway, don't make that mistake. Manager on duty @ almost midnight didn't have the 2 QN room that was booked and then proceeded to tell us NOT to use Expedia. Why do THEY use them??? Also the booking promised FREE breakfast buffet that again they didn't want to honor, had to speak to Gen manager in AM and he wasn't thrilled at honoring this either, but did finally. So I guess I need to find out if Expedia is indeed the culprit or Hilton Garden has tight reigns?? Room was small compared to the past 2 Hamptons that I had stayed at and inferior to Hamptons amenities as well. Long story short, I had read reviews prior to booking and don't think it was ALL THAT!!!

  • Stayed February 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ColoradoGalsCS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis, in
Level Contributor
59 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 8 February 2010

Spent a night here after flying into West Palm airport. Flawless stay with clean rooms and outstanding personal service. Everything and more that can be expected from Hilton Garden Inn. Only warning is that this is near the airport and not near beaches, shopping etc.

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank docbfree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Carolina
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 January 2010

Everything was great with the hotel but it's not near anything and even a morning walk/run is not enjoyable. The room also has a air conditioner unit that is noisy (not central air). The staff was outstanding and the pool was nice...it's just has a lonely feel lto it

Stayed August 2009, travelled solo
Helpful?
Thank NCtraveller80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
washington, dc
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 January 2010

I stay at HGIs often for business and I found this one to be one of the nicest out there. I have no complaints and the hotel was conveniently located between the airport and city place!

  • Stayed January 2010, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sd1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wichita, KS
Level Contributor
217 reviews
150 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
Reviewed 7 January 2010

I just stayed on 1/7/10 for one night while in West Palm on business. I have to say, from the minute I walked in I thought I was in a brand new Hilton, not a HGI. Although the layout is just like all other HGI's, the furnishings, the service, and the food are not. This hotel is either very new or recently renovated. All the furnishings were new and very modern throughout the hotel, including the rooms. The rooms as well as the entire hotel was very clean. The service, from checking in to eating dinner was top notch. They have brought in a chef from somewhere around Philly and he is outstanding as the food was great. Although the prices are reasonable for the type of food you are getting, it may be a tad bit expensive for the average business trveler, which is who the HGI brand caters to. This is a HGI I would expect to see in South Beach, so to walk in and see it in West Palm Beach was refreshing. The only negative comment I would have is that the fitness center could be a bit larger. Overall, a great hotel. I will be staying here again the next time I am in the West Palm Beach area.

  • Stayed January 2010, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GT6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pattygroup
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 August 2009

Beautiful Rooms, Great restaurant with a nice pool setting and a generous bartender. What more to say....

  • Stayed July 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pattygroup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn West Palm Beach Airport

Property: Hilton Garden Inn West Palm Beach Airport
Address: 1611 Worthington Rd, West Palm Beach, FL 33409-6480
Phone Number:
Region: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in West Palm Beach
#3 Green Hotel in West Palm Beach
#8 Romantic Hotel in West Palm Beach
#13 Family Hotel in West Palm Beach
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn West Palm Beach Airport 3*
Number of rooms: 100
Official Description (provided by the hotel):
Located just one mile from Palm Beach International Airport, Hilton Garden Inn West Palm Beach Airport has newly-renovated rooms. With stylish décor and in-room perks such as microwaves and mini-fridges, our hotel is a standout among Palm Beach Airport hotels. We're ideally situated near exciting attractions such as Downtown Palm Beach, City Place and Kravis Center. We even have a free shuttle to take you there. Stop by for a drink at our full service bar or enjoy breakfast each morning at the Garden Grille. Stay productive while on the road with free WiFi and large workspaces with ergonomic seating in our modern hotel rooms. End your busy day in Palm Beach at our outdoor pool and terrace. ... more   less 
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Also Known As:
Hilton Garden Inn West Palm Beach Airport Hotel West Palm Beach
Hilton West Palm Beach
West Palm Beach Hilton
Hilton Garden Inn West Palm Beach Airport Florida

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