I recently stayed at the Hilton Garden Inn in WPB, FL for business. It was a quick business trip, 9PM arrival at hotel, 8:30AM check out the next morning, business from 9-1PM, rental to National by 1:30PM, ready to catch flight at 3PM. Going through airport security, I realized I was missing my jacket and scarf and would be needed as I arrive late in NC fall weather. I quickly called the hotel, and was told housekeeping had not cleaned the room, but they would call me back. By 5PM, I still had not heard from the hotel, I called back and was told housekeeping was too busy to check, but they would call me. By 8PM, I was home, and still no call, this time the staff told me it was a litlte to late for housekeeping to be on the property and I should have called earlier and now call the next day at 9AM. I called 3 times on Friday, once Saturday, once Sunday and finally was able to speak to a manager on Monday. In the end, they still have not found my left behind items. I was told to hope it turns up in my luggage.
This might be a good looking property, but never leave anything behind...you will never see it again.More
- Free Wifi
- Free Parking