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“Great hotel and staff”

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Hawthorn Suites by Wyndham West Palm Beach
Ranked #2 of 34 Hotels in West Palm Beach
Certificate of Excellence
Reviewed 14 May 2014

Overall we really enjoyed our stay here. The front desk staff was incredibly helpful and welcoming all the time, gave us directions, recommendations and even brought ice to our room when we had forgotten to turn on the ice maker in the freezer. The room was very spacious with a nice kitchen area. They had a shuttle which we could use everyday to travel within 5 miles of the hotel for a flat fee of $20 for the duration of the stay. It was so helpful as we didn't have a car and the drivers were very friendly - saved us a ton in cab fare.

My only complaints are that the breakfast was average at best - bread seemed a bit stale, waffles were chewy and eggs were tough. We also wished the pool was a bit better - not located in front of the hotel in the middle of the parking lot.

Overall, I would definitely recommend this hotel - we had friends staying downtown West Palm Beach at much pricier hotels and didn't have as good of an experience as us.

  • Stayed: May 2014, travelled as a couple
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1  Thank MCamm07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarkMichael, Director of Sales at Hawthorn Suites by Wyndham West Palm Beach, responded to this reviewResponded 21 May 2014

Dear MCamm07,
Thank you for your excellent review. Our staff enjoy what the do and I am glad to find they made your stay enjoyable. Our hotel shuttle is an excellent option for travelers. I am a bit surprised you were now WOW'ed by our hot breakfast buffet as most of our guests enjoy this expanded fresh offering, on real plates and silverware. I will check with our cook to make an extra special effort to make sure this offering is AAA for our guests. Please stay with us again.
Regards,
Michael Clark

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996 - 1,002 of 1,392 reviews

Reviewed 13 May 2014 via mobile

I guess being #1 on tripadvisor, I was just expecting better service---staff just wasn't very friendly. they seem like they didn't like what they were doing.
one of the 4 days we stayed we couldn'y find any parking, probably due to a conference happening that day. I just felt like as a guest, I should have
parking priority. Breakfast was free w/ good selection. Rooms are big and clean w/ separate kitchen. Overall, it was ok.

  • Stayed: March 2014
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1  Thank o2luvahorse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarkMichael, Director of Sales at Hawthorn Suites by Wyndham West Palm Beach, responded to this reviewResponded 14 May 2014

Dear o2luvahorse,
Thank you for your review and forgive us if we did not wow you with our genuine kind nature and service. I am happy you enjoyed the facilities and our offerings. Thank you for this opportunity to grow.
Regards,
Michael Clark

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Reviewed 12 May 2014

Once again trip advisor reviews directed us to a well- positioned, attractive and professionally managed place to stay. We were particularly impressed with the pleasant and helpful attitudes of the staff with whom we interacted. Keep up the good work.

  • Stayed: April 2014, travelled as a couple
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Thank kdpreviti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarkMichael, Director of Sales at Hawthorn Suites by Wyndham West Palm Beach, responded to this reviewResponded 14 May 2014

Dear kdpreviti,
Wow thank you for the top review. We strive to offer our guests the finest service and facilities which will make their stay most enjoyable. I will be certain to share your comments with the team. Please stay with us again.
Regards,
Michael Clark

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Reviewed 8 May 2014

Stayed there for 19 days. Shared a room with a friend we both got rewards points. Asked the last if I'd get my points and he gets his. She said yes. Turns out the points are shared and not in full. Not a happy person.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hawthorn Suites by Wyndham
Thank Tyler D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarkMichael, Director of Sales at Hawthorn Suites by Wyndham West Palm Beach, responded to this reviewResponded 14 May 2014

Dear Tyler D,
Wow thank you for your top review. I am glad you enjoyed your extended stay with us. Please e-mail me at michaelclark561@gmail.com so we can make you happy with the points earned while staying with us. We are committed to exceeding your expectations.
Regards,
Michael Clark

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Reviewed 8 May 2014

Frank in the Dining Room really makes you fill welcome...he goes above and beyond to make sure you have all you need during your stay....The ladies at the front desk are really informational...they know where all the good places are to visit for fun things to do.....

Room Tip: all rooms are very nice....and quiet
See more room tips
  • Stayed: April 2014, travelled on business
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Thank frank w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarkMichael, Director of Sales at Hawthorn Suites by Wyndham West Palm Beach, responded to this reviewResponded 14 May 2014

Dear Frank W,
Thank you for your "Great Place to Stay" review. Frank our concierge also is our evening managers reception host and is a valuable asset to the team. I will share your review with the team and thank you again for your stay.
Regards,
Michael Clark

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Reviewed 6 May 2014

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hawthorn Suites by Wyndham
Thank shenique r
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ClarkMichael, Director of Sales at Hawthorn Suites by Wyndham West Palm Beach, responded to this reviewResponded 14 May 2014

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Reviewed 5 May 2014

Rooms very clean & comfortable, complimentary breakfast pretty good & Monday to Wednesday they have a complimentary evening buffet with drinks that is also pretty good. The staff are all very friendly & helpful The pool & area is pretty small & you are very close to the I95 so you hear traffic noise, but not too intrusive, you also hear through the hotel room doors but again not too much of an issue.

Room Tip: Try & get a room at the front of the hotel which is away from the I95.
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  • Stayed: May 2014, travelled as a couple
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Thank rspatrick1107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarkMichael, Director of Sales at Hawthorn Suites by Wyndham West Palm Beach, responded to this reviewResponded 14 May 2014

Dear rspatrick1107,
Thank you very much for taking your time to share your experience with your fellow travelers and I am glad you had a very good stay while enjoying our hot buffet breakfast, evening reception and outdoor heated pool. Please keep us in mind for a future trip. Forgive the delayed response as I was away on personal vacation.
Regards,
Michael Clark

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Additional Information about Hawthorn Suites by Wyndham West Palm Beach

Address: 301 Lamberton Dr, West Palm Beach, FL 33401-4851
Phone Number:
Region: United States > Florida > West Palm Beach
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in West Palm Beach
#1 Family Hotel in West Palm Beach
#1 Romantic Hotel in West Palm Beach
Price Range: £103 - £267 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hawthorn Suites by Wyndham West Palm Beach 3*
Number of rooms: 112
Official Description (provided by the hotel):
New All Suite hotel with very convenient location to businesses and local attractions, only 2.3 Miles from Palm Beach International airport and steps from the new Palm Beach Outlets. Whether you're embarking on a temporary assignment, or in need of a place to stay when relocating to West Palm Beach, Hawthorn Suites by Wyndham is the perfect hotel. Featuring one and two bedroom suites with fully-equipped kitchens, separate living room, well lit work area and and two flat screen TV's. Complimentary full hot breakfast buffet, Wi-Fi and parking. We invite you to come down to our Social Hour, three times a week in our Lobby, for complimentary snacks and non-alcoholic beverages. Sign up for our Wyndham Rewards Program and benefit from Wyndham Hotels large network of participating point-redemption companies. ... more   less 
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Also Known As:
Hawthorn Suites By Wyndham West Palm Beach Hotel West Palm Beach
West Palm Hawthorn Suites
West Palm Beach Hawthorn Suites
Hawthorn Suites By Wyndham West Palm Beach Florida

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