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“We finally got into the hotel after 5PM”

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Best Western Palm Beach Lakes
Ranked #10 of 34 Hotels in West Palm Beach
Certificate of Excellence
New York City, New York
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“We finally got into the hotel after 5PM”
Reviewed 13 May 2014

We showed up early for our reservation on a Sunday, 10:45A, and they said there were no rooms available at that time but we could wait around the pool until a nice pool-and-grounds-view room that we would get opened up. We decided to tour around and went back at 5P and still could not get into a pool-view room (they were still cleaning). We decided to settle for a highway-facing room- a little noisy and we were never sure whose cars were in the parking lot. The office told up we could move the next day but we didn't want the bother. The next day we came in at least 4P and the room hadn't been cleaned yet-asked the housekeeper to do it and she looked surprised but did it. On the last day, a Wednesday, we wanted a late checkout and the front desk said we could have an extra half hour. I guess they wanted to hurry up and clean the room all of a sudden?
Nice property though and located close enough by car to beaches. Couldn't find a restaurant that we could walk to..

Room Tip: try to get a room by the pool
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pamela820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarkMichael, Director of Sales at Best Western Palm Beach Lakes, responded to this review, 21 May 2014
Dear Pamela820,
Thank you for your feedback and kind review of the hotel grounds and location. Forgive me if the check in process was not to your satisfaction. We do try and make sure we can satisfy all of our guests special needs. I will share your review with our Executive Housekeeper so we can grow with your experience. Please visit us again.
Regards,
Michael Clark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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965 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (210)
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English first
Ft. Myers,Fl, United States
1 review
Reviewed 13 May 2014

A very nice & quiet place. Gardens were beautiful.The room was very nice.,clean.Beds were comfortable.Facilities very clean.The staff was very helpful.Easy access from the highway. Outlet mall & Target down one or two streets.Plenty of places to eat.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Diane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterford, Connecticut
Level Contributor
3 reviews
Reviewed 12 May 2014

This was a lovely spot...the grounds and pool were exceptional. The location is very convenient to 95, but also close to Palm Beach and a gorgeous public beach (only a few miles). Shopping and restaurants are right there near the hotel also. The staff was great---especially Michael at the desk and Richard N. the bellman. Richard helped me when my rental car key was locked in the trunk; it was a difficult situation that he helped me solve. I'm certainly appreciative!

Room Tip: poolside is great 1st or 2nd floor, but there is no elevator
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  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ellen g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarkMichael, Director of Sales at Best Western Palm Beach Lakes, responded to this review, 14 May 2014
Dear ellen g,
Loved your review "a jewel". Thank you for taking the time to offer kudos to our staff by name Michael and Richard. It is telling when our guests remember that personal service by name. I will be sure to share your review with the team here. Please visit us again soon.
Regards,
Michael Clark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ypsilanti
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 12 May 2014

My husband and I stayed here for convenience going and returning from a cruise. We found the cost of the room extremely inexpensive for what we received in return. We stayed in two different rooms. The first room decor could have been updated but the room itself was clean and provided everything (inlcuding refrig and microwave) that we needed. The second room had been redone and was very stylish and once again provided everything we needed. The grounds were amazing in the setup (fountains, gardens) and the pool was the best I have been in at a hotel. Transportation was provided at a very reasonable rate. The staff were friendly and accomodating during our stay. It is off a main road so there was traffic noise but not enough to interfere with our stay. I would definitely go back.

Room Tip: Get a room facing the pool, less street noise and better scenery.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank awilson524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
riveria fla, United States
1 review
Reviewed 10 May 2014

It was a lovely place to sit and relax the flowers, trees,bushes, it was just nice the best in my opinion the pool was nice and with a handy cap set to get in the pool that top it just love this motel

  • Stayed May 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Leroy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarkMichael, Director of Sales at Best Western Palm Beach Lakes, responded to this review, 14 May 2014
Dear Leroy W,
Thank you for the wonderful review. We try our best to offer a tranquil oasis of serenity in our tropical gardens. Come back some time and splash around in out huge pool.
Regards,
Michael Clark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm City, Florida
1 review
Reviewed 6 May 2014

every year there is a large group of my friends and myself that go to sunfest in west palm beach. the last few years we stayed at the Hilton and Crown Plaza before that. There were issues booking both of these hotels, and now I am glad. The Best Western has totally renovated their property since last time we stayed and it was great. The rooms were great, the beds were as good as the Hilton's and the Crown Plaza bedding. the staff as great. as we checked in Nadia was at the front desk. She was great, personable, kind, and humorous. She made the checking in process enjoyable. then our group (which consist of about 60 people) took the shuttle every day to and back from sunfest, which was a great time too. Phil the bus drive is great. he made the time comical every time. even if you have no where to go. you should take a trip with Phil, it is worth the time. I would and will stay at this hotel again.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Beach
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 May 2014

We were irritated about shouting guests in the night. Reception en security were not able to stop this. The swimmingpool was oke. The reception very kindfull and helpfull. Enough place to park the car. the location is very good.



  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Hans O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarkMichael, Director of Sales at Best Western Palm Beach Lakes, responded to this review, 14 May 2014
Dear Hans O,
Thank you for your feedback. I am happy to learn you enjoyed the hotel and facilities. Unfortunately being a hotel with many different guests and having such a lovely pool area some may become a bit too jovial and for this forgive us. Please consider staying with us some time soon.
Regards,
Michael Clark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Palm Beach Lakes

Property: Best Western Palm Beach Lakes
Address: 1800 Palm Beach Lakes Boulevard., West Palm Beach, FL 33401
Phone Number:
Region: United States > Florida > West Palm Beach
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in West Palm Beach
#10 Romantic Hotel in West Palm Beach
#10 Family Hotel in West Palm Beach
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Palm Beach Lakes 2.5*
Number of rooms: 135
Official Description (provided by the hotel):
Newly renovated courtyard hotel offers 135 spacious and comfortable guest rooms, each with refrigerator and microwave. 60' Heated pool, landscaped courtyard, covered patio, picnic/grill area, guest laundry, fitness center and business center. Free parking and wireless internet. Van service to Palm Beach International Airport, Downtown CityPlace, TriRail Station, Convention Center and nearby shopping and restaurants (3 miles)is available at nominal fee. Port of Palm Beach (Bahamas Paradise Cruise)transportation is available at $40 per room/round trip. Complimentary hot continental breakfast is served from 6 to 9.30 A.M. daily. AAA approved. Across the street from Palm Beach Outlets Shopping Complex and Whole Foods Market, next door to Target. Restaurants in walking distance. ... more   less 
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Also Known As:
Best Western Palm Beach Lakes Hotel West Palm Beach
Best Western West Palm Beach
West Palm Beach Best Western
Best Western Palm Beach Lakes West Palm Beach, Florida

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