My husband travels to southern Florida quite frequently and I accompany him on occasion. Due to the proximity of his office, we used to stay at this hotel - but not any longer. Although it is very convenient, the new management team at this hotel is anything but hospitable. As I waited for my husband's meeting to end, I had time to kill in the lobby with a Starbuck's coffee from the gift shop. The new general manager prowled the lobby with a permanent scowl on his face, almost as if looking for something to set him off. (Sort of reminded me of the matronly housemothers from my boarding school days.) Although we have stayed at this property multiple times in the past couple of months, he couldn't take five seconds out his incessant pacing in the lobby to acknowledge my presence - as a paying guest of his hotel! What happened to the once smiling faces of this hotel? It feels like a morgue now and it is quite obvious where the undercurrent stems from.
The hotel is currently under renovation so be warned. There is a lot of traffic and noise that we were not made aware of. There seems to be a new staff at the front desk as our check-in took an extremely long time despite our affiliation with the Hilton rewards program. Food is decent for an airport property. Bellboys are extremely friendly and will take you to the local attractions for free.
Until the hotel refocuses on service and hospitality, we will be staying elsewhere when we return to the area.
- Official Description (provided by the hotel):
- Located minutes from the Palm Beach International Airport, Cityplace and the Palm Beach County Convention Center our lakeside setting provides a resort atmosphere with a Tiki bar and starbucks favorites. Complimentary 24 hour airport shuttle service and WiFi available to all our guests. ... more less
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- Also Known As:
- Hilton Palm Beach Airport Hotel West Palm Beach
- Hilton West Palm Beach
- West Palm Beach Hilton
- Hilton Palm Beach Airport West Palm Beach, Florida