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Hilton Palm Beach Airport
Ranked #7 of 34 Hotels in West Palm Beach
Certificate of Excellence
Charlotte, North Carolina, United States
1 review
“What has happened to this hotel?”
Reviewed 17 October 2013

My husband travels to southern Florida quite frequently and I accompany him on occasion. Due to the proximity of his office, we used to stay at this hotel - but not any longer. Although it is very convenient, the new management team at this hotel is anything but hospitable. As I waited for my husband's meeting to end, I had time to kill in the lobby with a Starbuck's coffee from the gift shop. The new general manager prowled the lobby with a permanent scowl on his face, almost as if looking for something to set him off. (Sort of reminded me of the matronly housemothers from my boarding school days.) Although we have stayed at this property multiple times in the past couple of months, he couldn't take five seconds out his incessant pacing in the lobby to acknowledge my presence - as a paying guest of his hotel! What happened to the once smiling faces of this hotel? It feels like a morgue now and it is quite obvious where the undercurrent stems from.

The hotel is currently under renovation so be warned. There is a lot of traffic and noise that we were not made aware of. There seems to be a new staff at the front desk as our check-in took an extremely long time despite our affiliation with the Hilton rewards program. Food is decent for an airport property. Bellboys are extremely friendly and will take you to the local attractions for free.

Until the hotel refocuses on service and hospitality, we will be staying elsewhere when we return to the area.

  • Stayed September 2013, travelled on business
    • Value
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Helpful?
Thank Kimberly U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MattKaniff, Director of Sales at Hilton Palm Beach Airport, responded to this review, 22 October 2013
We would certainly love to have you and your husband return to our hotel. I can assure you what you experienced is not the norm and we encourage all staff to project upbeat and positive attitudes. Our renovation will be complete soon and thank you for your patience during this time to enhance our hotel. We hope to see you back soon when you return to south Florida and Thank you for taking the time to post your review.
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Rating summary
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English first
New York, New York, United States
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 October 2013

Stayed here last month and it was a decent stay. The hotel gets high marks for it's proximity to the airport and free parking. I don't think any other upscale airport hotel in the Southern Florida area has free parking.

Check in was merely ok, although they made no mention of the ongoing construction taking place at the property, and I guess relied on the guest to read a memo about it that was on the counter, but pushed way off to the side. As an HHonors Gold member I had to ask about breakfast, ask for different room after the one originally assigned was right next to the elevator, and ask other questions, as no information in general was proffered by the front desk agent, nor the front desk manager who came to assist him.

The room was what you'd expect from other Hiltons, but the Oreo cookies in the room next to the water was definitely a nice touch. Construction started early in the morning and there's a lot of scaffolding and workers about, but it's bearable if only here for a night.

While my stay wasn't memorable, I had a good email exchange with the hotel manager after my stay and he helped convince me to give the hotel another try. I most likely will later this month when in West Palm Beach again, but there's some work to do before I consider this my 'go to' hotel for all future West Palm Beach stays.

  • Stayed September 2013, travelled with friends
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Helpful?
Thank Lyndon4444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MattKaniff, Director of Sales at Hilton Palm Beach Airport, responded to this review, 19 October 2013
Thank you for giving us another opportunity and we appreciate your feedback... Our renovation will be complete very soon and we look forward to having you stay with us again...
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Huntsville, Alabama
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 October 2013

I've stayed here several times and once again this hotel is a good place to stay. The pool and tiki bar are outstanding places to hang out in. The business center was adequate with working printer and paper. And room service was really good, especially the cobb salad. This place is not cheap - its a 100 dollars a night roughly, but it is a very nice hotel.

Some cons --
-- elevators broken two out of 5 days we were there for some brief periods. An elevator breaking down is understandable. Breaking down twice - not so understandable
-- mattress was a little soft. Normally this place rocks with the in room amenities to include a terrific nights sleep. But this time, the mattress felt a bit worn.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MattKaniff, Director of Sales at Hilton Palm Beach Airport, responded to this review, 19 October 2013
Thank you Chris for your feedback and I am so happy you enjoyed your stay. My apologies for the elevator as I know that can be frustrating. The elevators have been repaired and are in good working order. Hope to see you back with us soon...
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The villages, United States
1 review
Reviewed 8 October 2013

The Banquet Room was excellent and the buffet served was very good for the approximately 85 class members that attended. There was plenty of room to move around to visit with class members. There was a good variety of food to chose from for ones taste.

  • Stayed September 2013, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Karl F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MattKaniff, Director of Sales at Hilton Palm Beach Airport, responded to this review, 19 October 2013
Thank you Karl for the great review and I love hear you had such a fantastic time... please come back and see us again...
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Andros Island, Bahamas
1 review
Reviewed 4 October 2013

I love the Airport Hilton in West Palm Beach, Florida. You feel like you are staying at a resort. The pool area and grounds are beautiful. It's a great bird watching spot, with Ospreys, egrets, ducks. Cloud Lake provides beautiful landscapes and home for turtles, fish and alligators. I love to stay there.

  • Stayed September 2013, travelled solo
    • Value
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Elizabeth Ann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MattKaniff, Director of Sales at Hilton Palm Beach Airport, responded to this review, 19 October 2013
Thank you very much Elizabeth Ann, your review is much appreciated and thank you for taking the time let us know your experience. We are defiitely not your typical "Airport" hotel... Safe travels and hope to see you back here soon...
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Westlake Village, CA, United States
1 review
Reviewed 4 October 2013

Every time we've stayed at the Palm Beach Airport Hilton has been a special time to relax and enjoy ourselves before flying back to California to rejoin the daily grind. We especially enjoy sitting by the pool for drinks and a light meal before turning in for the night.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Gregg J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MattKaniff, Director of Sales at Hilton Palm Beach Airport, responded to this review, 19 October 2013
Thank you Gregg for your review and we hope to see back by the pool soon...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leysin, Switzerland
Level Contributor
152 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 23 September 2013

I stayed in this hotel as stopover of a long 29 hour voyage back to Switzerland. As soon as I got in the hotel minibus and was offered a bottle of cold water I knew it would be my oasis. I arrived, pretty beat, and the check in staff was excellent. Friendly, helpful and very efficient. I was too exhausted to go out and eat so I ordered room service. Much to my surprise, the food arrived quickly and, what's more, it was excellent. There was a Lavazza machine in the room for my morning coffee (at 03h30) and when I went down to the lobby at just before 4 in the morning there was fresh coffee waiting for me and the van driver ready when I was. I couldn't have asked for more in a hotel stay. Oh yeah, the room was just great!!

Room Tip: Remember to keep the hotel phone number with you when you arrive at the airport in order to call the...
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  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AckExpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MattKaniff, Director of Sales at Hilton Palm Beach Airport, responded to this review, 19 October 2013
Thank you so much for the great review of your experience... come back soon!
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Additional Information about Hilton Palm Beach Airport

Property: Hilton Palm Beach Airport
Address: 150 Australian Ave, West Palm Beach, FL 33406-1473
Phone Number:
Region: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in West Palm Beach
#6 Business Hotel in West Palm Beach
#11 Family Hotel in West Palm Beach
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Palm Beach Airport 3.5*
Number of rooms: 245
Official Description (provided by the hotel):
Located minutes from the Palm Beach International Airport, Cityplace and the Palm Beach County Convention Center our lakeside setting provides a resort atmosphere with a Tiki bar and starbucks favorites. Complimentary 24 hour airport shuttle service and WiFi available to all our guests. ... more   less 
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Also Known As:
Hilton Palm Beach Airport Hotel West Palm Beach
Hilton West Palm Beach
West Palm Beach Hilton
Hilton Palm Beach Airport West Palm Beach, Florida

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