I only picked this hotel because my flight was arriving late and I was told that the airport shuttle would get me to the hotel in a "few minutes." When I did not see the hotel shuttle at 10:10 pm I was told it would be there in a few minutes. At 10:25 when the shuttle did not show up I called again and was told it would be there in two minutes. By 10:40 the baggage claim area was empty and I was the only passenger left at the airport. I called the hotel again and the front desk clerk radioed the shuttle driver and she said he said he was two minutes away. I asked if this was the same two minutes away as when I called at 10:10 and 10:25. She apologized and said she did not know what wax going on. By 11 pm the shuttle had not arrived and I was getting nervous standing outside of an empty airport. I called the hotel and was told the shuttle should be there any minute. I asked for the manager and was told that he had left for the evening. I asked if he could be called, and was told he could not be called. I wondered what the point was of having a manager if he could not be bothered. Eventually the shuttle came and I made it to the hotel about an hour after I called - tired, frustrated and angry. Ironically the hotel was only two minutes from the airport. The hotel seemed empty and the staff did not seem to care about my situation. I am a HH Diamond member and will never stay at this hotel again. I have e-mailed our corporate travel agent to have this hotel removed from our list of hotels in the Palm Beach area. I strongly warn you not to stay at this hotel.
- Official Description (provided by the hotel):
- Located minutes from the Palm Beach International Airport, Cityplace and the Palm Beach County Convention Center our lakeside setting provides a resort atmosphere with a Tiki bar and starbucks favorites. Complimentary 24 hour airport shuttle service and WiFi available to all our guests. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Travel Republic (UK), Hotels.com, TripOnline SA, Expedia, Ebookers, HotelsClick, Evoline ltd, Cancelon, getaroom.com, HotelQuickly and 5viajes2012 S.L. so you can book your Hilton Palm Beach Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Palm Beach Airport Hotel West Palm Beach
- Hilton West Palm Beach
- West Palm Beach Hilton
- Hilton Palm Beach Airport West Palm Beach, Florida