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“Good hotel but bad security”

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Hilton Palm Beach Airport
Ranked #6 of 34 Hotels in West Palm Beach
Certificate of Excellence
Reviewed 5 February 2014

The hotel was really nice and clean, along with an awesome hot tub. My complaint is that while I was there my truck along with 2 other cars were broke into and the front desk said this has happened before. I will not return unless the hotel hires security for their parking lot.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Dillon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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964 - 970 of 1,209 reviews

Reviewed 3 February 2014

We stayed at the Hilton palm beach airport hotel for 43 days. Our stay was superior in all respects including front desk personnel, maid service and restaurant staff. Everything we asked for was provided quickly and efficiently. The hotel is beautiful including our room which was large and well appointed with nice furnishings and included a refrigerator and microwave. The air conditioning in our room worked superbly. The pool area was beautiful resembling a tropical resort. Pool water was heated to ninety degrees at all times. The back of the hotel contains a newly built deck which extends out over a lake. while the hotel is located near the palm beach airport, the rooms are insulated so well that guests can not hear the sound of aircraft flying overhead. The beautiful restaurant has great food especially a sumptuous buffet breakfast prepared by a wonderful chef by the name of Joe Pastore. Mr Pastore prepared wonderful breakfast items such as omelettes, French toast and chocolate pancakes upon our request. We were pampered every morning by two wonderful servers by the name of Clemenceau and Jonathan. We highly recommend the Hilton Palm Beach Airport for anyone planning a short or long stay in sunny South Florida.

Room Tip: Room facing the pool.
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  • Stayed: December 2013, travelled as a couple
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1  Thank AlizaS2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2014

I searched extensively in the area and short of the extreme low budget accommodations this is the best value. Don't get me wrong, this is not a low-budget hotel ! Clean, safe, comfortable with a good restaurant, pool area, and fitness room. Stayed here last year as well and am happy to see refrigerators in the rooms as part of the recent upgrades. Am coming back in a couple of months and have again chosen to stay here.

Room Tip: Wi-fi not so good on corner rooms.
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  • Stayed: January 2014, travelled on business
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1  Thank Jnsrm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MattKaniff, Director of Sales at Hilton Palm Beach Airport, responded to this reviewResponded 27 January 2014

Thank you for your much appreciated post! We all look forward to your return... safe travels

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Reviewed 17 January 2014

Just found everything about this hotel to be great. A very comfortable and clean room, good food and a great bar....loved the bartenders, especially Candee!! Facilities including gym, pool and shuttle service exceptional. This place is run very well...the GM "gets it" when it comes to customer satisfaction!!!

  • Stayed: January 2014, travelled with family
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Thank ALAFE456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MattKaniff, Director of Sales at Hilton Palm Beach Airport, responded to this reviewResponded 27 January 2014

Thank you for taking the time to post your positive experience! I am so glad you enjoyed our hotel and hope to see you back with us soon...

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Reviewed 14 January 2014

Staying in Palm Beach in season can be very expensive. The Airport Hilton has convenient access, close to where you need to go, plenty of free parking and a good buffet breakfast. Professional helpful staff. Quiet enough even with jets flying overhead. Room was clean.

Room Tip: North side overlooks the lake.
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  • Stayed: January 2014, travelled as a couple
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Thank thedoctor2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MattKaniff, Director of Sales at Hilton Palm Beach Airport, responded to this reviewResponded 27 January 2014

Thank you for your post and I am very happy your enjoyed your stay with us! Please, come back and see us soon...

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Reviewed 13 January 2014

The quality od the food in the restaurant was-poor. Salad dreched in dressing and salmon not cooked. In the room, most of the electrical outlets were not working properly. I had to charge all my electronics in the bathroom and move the corr=ffee maker to the bathroom to make am coffee.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank loisr152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MattKaniff, Director of Sales at Hilton Palm Beach Airport, responded to this reviewResponded 27 January 2014

Thank you for posting your experience and my apologies for the challenges you encountered with the outlets. I have spoken to engineering regarding your experience and I hope you do come back and stay with us again...

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Reviewed 12 January 2014

Upon arrival there was a delay, as the front desk was understaffed.
This Hilton is a Franchise Property, which still does not have a Concierges Lounge/Suite.
If you expecting Hilton amenities like USA Today / Wall Street Journal, your out of luck.
The Lounge was nice and lively as a Convention Hall is attached to the property.
The Breakfast Buffet was a disappointment, with rubber scrambled eggs.
When I asked the staff what the owner is like, they said they have never see him and could not say !

Room Tip: Verify the room is non-smoking.
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  • Stayed: January 2014, travelled on business
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Thank tscm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MattKaniff, Director of Sales at Hilton Palm Beach Airport, responded to this reviewResponded 27 January 2014

Thank you for taking the time to post your experience and my apologies for the wait time to check in. I have addressed your other concerns with the department heads and I hope you will give us another chance in the future...

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Palm Beach Airport

Address: 150 Australian Ave, West Palm Beach, FL 33406-1473
Phone Number:
Region: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in West Palm Beach
#6 Business Hotel in West Palm Beach
#11 Family Hotel in West Palm Beach
Price Range: £127 - £273 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Palm Beach Airport 3.5*
Number of rooms: 245
Official Description (provided by the hotel):
Located minutes from the Palm Beach International Airport, Cityplace and the Palm Beach County Convention Center our lakeside setting provides a resort atmosphere with a Tiki bar and starbucks favorites. Complimentary 24 hour airport shuttle service and WiFi available to all our guests. ... more   less 
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Also Known As:
Hilton Palm Beach Airport Hotel West Palm Beach
Hilton West Palm Beach
West Palm Beach Hilton
Hilton Palm Beach Airport West Palm Beach, Florida

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