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DoubleTree by Hilton Hotel West Palm Beach Airport
Ranked #8 of 34 Hotels in West Palm Beach
Certificate of Excellence
Atlanta, Georgia
2 reviews
“Exceptional”
Reviewed 29 October 2013

We, my husband and I, had an awesome experience at this property. The property is very nice, clean and conveniently located to Downtown, City Place, etc. The staff was very friendly and helpful. The food at the hotel restaurant was good. The cookies are out of this world! The Front Office Manager, Angella, was exceptional. She provided great customer service and made our stay wonderful. I will definitely stay at this hotel when in WPB again.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MLLH781
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, 30 October 2013
Dear MLLH781,

Thank you for the wonderful 5 star review! I am glad to hear you enjoyed your stay and I will thank Angella personally for taking such good care of you! We look forward to having you back soon!

Regards,
Jason Peoples
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

930 reviews from our community

Traveller rating
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    41
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
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English first
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 October 2013

Every time I come Palm Beach I stay in this hotel Evelyn is super! She always helps me out with a smile. The drivers are always helpful and very knowledgeable about the area. Theare rooms comfortable and the beds are super comfy. And those cookies are just the best ever!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pmoran2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, 25 October 2013
Dear Pmoran2013,

Thank you for the wonderful review! We greatly appreciate it! I will remind Evelyn once again how valued she is to our hotel by both guests and fellow co-workers! Thanks for staying hope to see you soon!

Regards,
Jason Peoples
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 October 2013

The hotel is very family friendly. The facility is clean and the staff is extremely attentive to your needs. Our three year old was very much at home as the staff would greet him and they were attentive to his needs.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Anthony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, 25 October 2013
Dear Anthony S,

Thank you posting this great 5 star review! I am so happy to hear how much you and your family enjoyed your stay with us! You are welcome back anytime!

Regards,
Jason Peoples
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Davie, United States
1 review
Reviewed 24 October 2013

We attended this hotel for a dance convention. Even though we were barely there the service was awful. Everything was self serve. Check in: had to get the cart myself in the storage room, put the bags in the cart and bring to the room. For breakfast: had to get my own coffee, utensils and bus our own table so we could eat. The double beds in the room are small. We requested a microwave & to date still have not received it. I would NOT recommend this hotel.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Alicia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, 25 October 2013
Dear Alicia B,

I am terribly sorry to hear that you did not enjoy your recent stay with us. While Doubletree as a brand does not typically offer a porter service, we do have our shuttle drivers assist whenever they are available. Unfortunately they were unavailable at the time. I will speak to the front desk staff to find out why they didn’t ask for a manager to help you with your bags as you requested. I would also like to apologize for the lack of service in the restaurant. I will meet with the Food and Beverage Director to make sure we are adequately staffed for future event weekends as I know this particular dance competition brought many more guests into the restaurant than originally anticipated. I agree, to have to serve yourself in our restaurant is unacceptable. As for the microwave request, we do have about 2 dozen on hand however they are first come first serve and with the number of requests this weekend we did run out. Please accept our most sincere apologies for these inconveniences and I hope if you are ever in the area again you will allow us the opportunity to provide you with the level of service you expect and deserve.

Regards,
Jason Peoples
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 23 October 2013

Comfortable, friendly, accommodating, clean, safe, great price, great value, great service. There are not enough adjectives in the english language to describe how the staff here treated me and then my mom, whom I surprised on her 70th birthday. This has been such a delightful stay. Thank you for all your remarkable service.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, 25 October 2013
Dear Trip Advisor Member,

Thank you posting this 5 star review and sharing your story! I am so happy to hear once again how much you and your mother enjoyed your stay with us! I am glad we were able to make this special occasion a memorable one! We hope to see you both again soon!

Regards,
Jason Peoples
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
woodland hills ca
1 review
Reviewed 18 October 2013

This is a pretty nice business airport hotel with a difference: absolutely first rate service. These folks go out of their way so much you'd think you were in Nordstroms. Front desk people, managers, waiters.. and A SPECIAL shout out to Evelyn at the front desk who solved every single problem-- from a malfunctioning computer to finding restaurants to getting cabs-- with cheer, grace and complete competence. Great employees!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jbhunter2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, 21 October 2013
Dear jbhunter2013,

Wow, what a great review! Thank you so much for sharing your stellar experience and for all the great feedback! We truly appreciate it!

Regards,
Jason Peoples
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa Bay Area, FL
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 16 October 2013

What wonderful customer service at this hotel. In general what a friendly staff but tonight I needed to have a statement re-faxed to a mortgage company for a loan and CJ at the front desk not only faxed the iitem he called me when the confirmation came through. When I told him I'd come down to the front desk tomorrow to pick up the confirmation he placed the confirm in an envelope and slipped it under my door. Talk about going above and beyond! Thank you CJ for your great service and thank you DoubleTree for making me believe in a Hilton product again!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oldsmar FL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, 18 October 2013
Dear Oldsmar FL,

This is music to my ears! Thank you for the phenomenal review! I will be sure to give CJ the recognitions he deserves for a job well done! There is nothing better than to see employees going above and beyond because they genuinely care and for nothing more than a thank you! So thank you for staying with us and for bringing this to our attention!

Great Job CJ!

Regards,

Jason Peoples
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel West Palm Beach Airport

Property: DoubleTree by Hilton Hotel West Palm Beach Airport
Address: 1808 S. Australian Avenue, West Palm Beach, FL 33409
Phone Number:
Region: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in West Palm Beach
#9 Romantic Hotel in West Palm Beach
#12 Business Hotel in West Palm Beach
Price Range (Based on Average Rates): ££
Hotel Class:3 star — DoubleTree by Hilton Hotel West Palm Beach Airport 3*
Number of rooms: 175
Official Description (provided by the hotel):
The Doubletree Hotel West Palm Beach - Airport, centrally located just off of I-95 and Okeechobee Blvd. In West Palm Beach, is less than a mile from Palm Beach International Airport (PBI) and fabulous City Place, one of south Florida's most popular downtown destinations. For our guests' convenience, our full-service West Palm Beach, Florida hotel offers shuttle service to and from the Airport, as well as the many dining and entertainment venues of City Place.The Doubletree West Palm Beach, FL hotel offers understated elegance and tastefully-appointed guest rooms and suites that boast a long list of guest amenities, generous work surfaces, luxurious Sweet Dreams Beds, and complimentary wireless high-speed internet access. Order freshly prepared meals in-room or enjoy casual dining at Gecko's Restaurant, serving breakfast, lunch and dinner daily. Don't miss happy hour at Gecko's Lounge, or stop by for a nightcap after catching a movie or concert. Our airport hotel in West Palm Beach offers amenities like a heated outdoor pool in a lush, private courtyard and a well-equipped Fitness Center. Jogging paths, lakes and parks are all nearby.For the business traveler, our hotel in West Palm Beach, Florida provides a perfect Palm Beach County location surrounded by corporate campuses and Fortune 500 companies as well as easy access to Tri-Rail and all major arteries connecting south Florida metro areas. Stay connected with complimentary HSIA availability throughout the hotel and productive with our Business Center services. For groups, seminars, business or social functions, the Doubletree West Palm Beach Airport Hotel has modern ballroom and boardroom space that is perfect for your small meeting requirements. Valid photo ID and credit card required at check in. ... more   less 
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Also Known As:
Doubletree West Palm Beach
West Palm Beach Doubletree
DoubleTree By Hilton Hotel West Palm Beach Airport Florida

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