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“Nice room - no hot water in sink”

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West Palm Beach Marriott
Ranked #14 of 34 Hotels in West Palm Beach
Reviewed 27 June 2014

This was a very nice hotel. Our room was very nice & the bed was super comfortable (actually one of the best beds I've ever slept on - anywhere!). The hotel grounds and common areas were clean and well kept. Our room was very clean. We had a little balcony which was very nice. Would have been a perfect stay, however, there was NO hot water at the sink - the handle didn't even move to the hot side (seriously, stopped in the middle). The drain didn't drain - the cold water would just sit in the sink. The shower, though, had hot water and drained properly. We didn't use any of the hotel amenities, as this was only an overnight stay for us.

  • Stayed: June 2014, travelled with family
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Thank SPBVacationers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ty L, Front Office Manager at West Palm Beach Marriott, responded to this reviewResponded 2 July 2014

Dear SPBVacationers,

Please accept my sincerest apologies for the maintenence issue. Our Director of Engineering has been made aware as to alleviate any reoccurences. I hope on your next trip you will be spend some more time with us and enjoy the beautiful Palm Beach area.

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Reviewed 22 June 2014

I stayed for about a week while in trial in WPB federal court. My group had multiple rooms and a conference room, but check in was a breeze (thanks to Natalee for such great service at the front desk). Only negative on check in is that the lobby has a bit of a smell of sunscreen. Rooms were typical Marriott, reasonably updated rooms, small bathrooms. Bed and linens were terrific and comfortable. I was especially impressed with the insulation in the walls-- lots of noise coming from next door when I was in the hallway, but I heard nothing in my room. Concierge lounge was typical Marriott- reasonable breakfast selections, adequate space for seating. Location is close (but with a car) to great eating options at City Place. For anyone in need of court access, the hotel is an easy drive to both federal and state courthouses- use the exit in back-- the front exit is frustrating if you need to go east.

We also reserved a conference room (Clematis Room) which was terrific-- very well put together with both table/meeting space and side living room/conference room. Bathroom within the conference room. Big screen TV too. Very comfortable. Considering all the stresses of this kind of business trip, the hotel was terrific and exactly what we needed.

  • Stayed: June 2014, travelled on business
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Thank MiamiMark5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ty L, Front Office Manager at West Palm Beach Marriott, responded to this reviewResponded 2 July 2014

Dear mark7390,

Thank you for your feedback on your overall stay and check in experience. Natalee is a wonderful ambassador for our hotel and I am happy she was able to assist you. I also wanted to send a special thank you for your law firm's business. We hope to see you again, whether busines or pleasure, whenever your plans have you return to the Palm Beach area.

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Reviewed 20 June 2014

The hotel itself was good but our shuttle driver Maurice is what really made this property stand out! Maurice had the standard things that we have all come to expect in a shuttle driver - he knew the area, had some good recommendations on places to dine and was timely in getting us when we needed it. Where Maurice differentiated himself was in his connection with us as guest (Kevin and Brian), the fun stories we would all tell and the OUTSTANDING service he provided. Maurice is the reason that I would consider that hotel again if I was in West Palm Beach! Thank you Maurice for making our business trip more enjoyable.

  • Stayed: June 2014, travelled on business
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1  Thank Brian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ty L, Front Office Manager at West Palm Beach Marriott, responded to this reviewResponded 2 July 2014

Dear Brian G,

Thank you for such wonderful feedback about our shuttle driver, Maurice. It is people like Maurice who definitely sets the bar and/or makes the difference in customer service. I have relayed your comments to Maurice and he extends his deepest gratitude. Thank you for choosing the West Palm Beach Marriott as your destination and we hope to see you again in the near future.

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Reviewed 13 June 2014 via mobile

We stayed for a week and we're impressed. Kind and professional staff, good bistro, nice pool, and definitely great shuttle to the beach and city place. We used it almost daily. I would definitely stay again. The room was comfy too!

Stayed: June 2014, travelled with friends
Thank rcdenninger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ty L, Front Office Manager at West Palm Beach Marriott, responded to this reviewResponded 17 June 2014

Dear rcdenninger,

Thank you for such a great review! I am grateful of your intent to return. We have all one needs for both business and pleaure occasions as I'm sure you know. We look forward to hosting your return.

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Reviewed 9 June 2014

Hotel has inviting lobby and beautiful landscaped grounds and pool area .On path to the pool, they even have an herb garden. While at the pool on Saturday afternoon, they had a guitarist and gave out free bottles of water ( a nice touch in the heat and humidity of summer.).Breakfast buffet in dining room was plentiful , with custom omelets, waffles, fruit, hot and cold cereal, muffins, yogurt, juice,etc. Concierge level rooms are clean and comfortable and have a mini refrigerator, safe, and small coffee pot.
It is a bummer that concierge is closed all weekend and only opens on Sunday at 5:30. I wish Marriott chain would keep the lounge open 7 days a week. Hotel has shuttle service to/from City Place, Clematis Street, or within a mile. Location is just a few blocks from Kravis Center.
The only negative event which could happen anywhere, was the fire alarm going off at 5:15am this morning and we had to walk down 10 flights of stairs and wait outside about 20 minutes. Thankfully, it wasn't anything serious. Hotel personnel are all very friendly and helpful.

  • Stayed: June 2014, travelled on business
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Thank MIAMISHEILA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ty L, Front Office Manager at West Palm Beach Marriott, responded to this reviewResponded 17 June 2014

Dear MIAMISHEILA,

First, and foremost, I apoligize for the inconvenience caused by the fire alarm. It seems you were still able to maximize the hotel's amenties and services during your trip, which I am grateful. I hope the fire alarm incident will not deter you for returning to the West Palm Beach Marriott. Thank you for your review and for choosing us as your destination.

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Reviewed 7 June 2014

No disappointments.
Convenient to airport and tri-rail.
Very clean hotel. Helpful staff.
Plenty of on-site parking.

Rooms:
Well appointed room.
Quiet room.
Large room
Normal size bathroom with good amenities.

  • Stayed: June 2014, travelled on business
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1  Thank AnotherMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ty L, Front Office Manager at West Palm Beach Marriott, responded to this reviewResponded 17 June 2014

Dear AnotherMark,

Thank you for providing feedback on your recent stay. I'm glad this business trip to West Palm Beach was productive. Hopefully, you had the chance to enjoy some of local downtown area, utilizing our complimentary shutlle. We look forward to hosting your return in the near future.

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Reviewed 4 June 2014

This is a typical business hotel. Rooms are comfortable and a decent size. There is some room for improvement with ensuring that the irons are functional and the ironing boards aren't stained. Also the tub and sink had a slow drain in one room but in a different week it was fine. I can say when you bring concerns to the front desk they are quickly addressed. The check in is very friendly! The pool is heated and there is a great patio place as well.

Room Tip: Rooms on floors 9 and 10 are larger and have turn down service
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  • Stayed: June 2014, travelled on business
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Thank DenTravelGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ty L, Front Office Manager at West Palm Beach Marriott, responded to this reviewResponded 17 June 2014

Dear DenTravelGuy,

Thank you for your valuable feedback. I will ensure our Director of Housekeeping Services and Engineering are aware of the issues you experienced to alleviate any future occurences. I am delighted my front desk staff were able to address your needs in a timely manner as responding to guest needs is a key satisfaction driver. I hope to see you once again you are in the Palm Beach area.

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Additional Information about West Palm Beach Marriott

Address: 1001 Okeechobee Blvd, West Palm Beach, FL 33401
Region: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in West Palm Beach
#11 Romantic Hotel in West Palm Beach
#11 Business Hotel in West Palm Beach
Price Range: £104 - £390 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — West Palm Beach Marriott 3.5*
Number of rooms: 352
Official Description (provided by the hotel):
Conveniently located near CityPlace, Kravis Center for the Performing Arts, Cruzan Amphitheatre, Downtown West Palm, Palm Beach County Convention Center and Palm Beach International (PBI) Airport, West Palm Beach Marriott is a hotel in West Palm Beach, Florida offering an authentic Palm Beach experience. Our hotel is perfect for business and leisure travel. We feature a new lobby with a modern redesign that includes contemporary style and natural lighting. Offering deluxe accommodations, unique amenities, free WiFi throughout the hotel and complimentary airport and local area shuttles. ... more   less 
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Also Known As:
Marriott West Palm Beach Hotel West Palm Beach
West Palm Beach Marriott Florida

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