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“great hotel, not so great breakfast”

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Holiday Inn Winter Haven
Ranked #3 of 16 Hotels in Winter Haven
Certificate of Excellence
NE Florida
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“great hotel, not so great breakfast”
Reviewed 27 June 2012

We were going to legoland and got a deal for this hotel. Checkin was easy and the room was very clean. The clean room is the most important requirement in a hotel for me so we enjoyed our stay. We had fun at the pool on the night we arrived and had everything we needed. The breakfast area was great with booths with TV's for the kids. But the breakfast itself was barely average. We ate there because it was so convenient, but would rather have eaten some better food. Also, there was a rude and aggressive woman working both mornings we were there. She was rude to us and her coworkers. The waitress was very friendly but this woman, who seemed to be bringing the food out, was very rude and unfriendly. She gave us and the waitress a hard time about our perfectly legitimate free breakfast coupons. We will definitely stay here on our next legoland trip but will avoid paying for the breakfast.

Stayed June 2012, travelled with family
Helpful?
2 Thank roboclouds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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237 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
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English first
Westerville, Ohio
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 June 2012

My family stayed here for 2 nights while we visited Legoland, the staff was very inviting and friendly. The hotel was very clean, within walking distance to several restaurants. My kids were upset that the TV cable channels offered did not include the Disney channel. We took advantage of the "kids eat free" with adult purchase for breakfast our first morning there. It was a buffet and was the only fault I found with the hotel. The juice and soda machines were severely watered down and tasted horrible. My kids didn't like the waffles and the scrambled eggs were dry. Our second morning there my husband ran out to grab a fast food breakfast for us instead. They also ran out of pool towels both days and we had to ask the front desk multiple times to get fresh ones.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rpawlack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plainfield, IL
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 22 June 2012

We stayed here on our stop at Legoland based in the glowing reviews. Yes, it was more expensive than any of the other area hotels, but I didn't want any problems during our trip to Legoland, so I chose this hotel just to be on the safe side. Overall, the hotel was fine, but certainly no better than the many other hotels--Comfort Suites, Hampton Inn, and even another (much cheaper) Holiday Inn we stayed in while on our way from Illinois to Fort Myers Beach and back. I don't mean to be mean, but my first impression was not very good when I noticed that the man working the front desk had long nails. A little creepy to me. The room was clean which is the most important thing to me. But for $140 a night, I expected a bit more. It seemed pretty average. We were very disappointed to learn that breakfast (standard in every other hotel in which we stayed) was not included in our room rate. We felt kind of like a captive audience since there aren't that many options close to Legoland, and this hotel seems to be trying to take advantage of that by charging what they do. No major complaints, just not a very good value, in my opinion.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jamiemommie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Winter Haven, responded to this review, 2 August 2012
Dear Jamiemommie,

Thank you for taking the time to post a review regarding your recent stay. I'm sorry you were not satisfied with our room rates and that your room accommodations fell below your expectations. We work very hard to ensure our facilities and service are superior and we strive to be the best Hotel around. Please accept my apology for the negative impression you may have had with our front desk staff. I have taken note of your comments and I will make sure that this will be looked into and be forwarded to the departments involved. Thank you again for posting your comments. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. Thank you for staying with us.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maryville, Tennessee
Level Contributor
34 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 June 2012 via mobile

We spent one night here on a visit to Legoland. I have nothing but positive things to say about it. Our room was clean and ready for us after we spent the day at the Legoland water park. Staff was friendly and helpful. Hotel is only about 3 miles from Legoland. You can walk to Outback Steakhouse or Boston Market from the hotel. Dunkin' Donuts and Olive Garden are both a short drive away.

I read on Tripadvisor that the kids get a Lego toy upon arrival, but this was not the case for us as they did not have any in stock when we got there. Luckily I did not tell the kids about that possibility ahead of time so nobody was disappointed really.

Bottom line is we would not hesitiate to stay here again if ever back in Winter Haven. A good value for the $140 per night.

Stayed June 2012, travelled with family
Helpful?
1 Thank jsefamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sarasota
Level Contributor
3 reviews
Reviewed 6 June 2012

Ihave stayed at this hotel on the average of 6-8 times a year. The staff, Jennifer, Maria, and others are wondefull, and do all they can to please. The rooms are nice, clean, and have decent bathrooms. Sometimes, there is some late night noise when the hotel is packed with kids sport teams. The breakfast buffet is decent, and the cook will usually fix you a little something if you are unhappy with what is offered. All in all, great value for the money!

  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FredSkeetman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Goose Creek, South Carolina
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 May 2012

We stay here when we have business travel, we stay here. Rooms very clean and well maintained. Staff also very helpful.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rgarrettjog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 April 2012

Two night stay at the star of our vacation for a visit to Legoland.

Was a great hotel. Rooms were clean and modern. Many kids but 5 minutes from Legoland it ways to be expected.

Buffer breakfast was a bit underwhelming but above average. Had dinner at the Outback which was just outside the hotel.

Would book again in a minute.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Tdot_chick09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Winter Haven

Property: Holiday Inn Winter Haven
Address: 200 Cypress Gardens Blvd, Winter Haven, FL 33880-4330
Phone Number:
Region: United States > Florida > Central Florida > Winter Haven
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 16 Hotels in Winter Haven
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Winter Haven 3*
Number of rooms: 97
Official Description (provided by the hotel):
Central Florida Hotel in Winter Haven, FL Welcomes You Whether you visit Winter Haven for business or just to get away, the Holiday Inn Winter Haven is designed to be your personal retreat. We're located between Orlando and Tampa, and we can meet you in the middle. You'll find the finest in upscale services at our hotel in Winter Haven. You'll have room to work, relax and make the most of your day. Our hotel is near the Cypress Gardens Theme Park and popular area attractions. Our great location makes it easy to visit the Winter Haven Theater, Historic Bok Sanctuary, the Fantasy Flight Museum or the downtown antique district of Winter Haven. Lodging here is ideal for corporate guests. Our Winter Haven hotel's location is within 10 miles of State Farm, Polyglass USA and Packaging Corporation of America. Our 24-hour Business Center offers privacy, and there is free wireless Internet access in our guest rooms. Our Winter Haven hotel's upscale amenities let you maintain an exercise regimen in our sophisticated Fitness Center. You can take a dip in the pool or soak in the Florida sun. The Cafe Blu serves breakfast and nightly dinner specials, and we offer in-room dining for your convenience. Our hotel in Winter Haven is a Certified Member of My Florida Green Council, where, together, we can make a difference. At the Holiday Inn, you'll experience service provided by a caring staff. Relax, and enjoy our Winter Haven hotel. ... more   less 
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Also Known As:
Holiday Inn Winter Haven Hotel Winter Haven
Winter Haven Holiday Inn
Holiday Inn Winter Haven Florida

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