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“Not bad, Not great”

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Shergill Grand Hotel Conference Center Resort
Ranked #12 of 16 Hotels in Winter Haven
Plantation, Florida
Level 6 Contributor
98 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Not bad, Not great”
Reviewed 1 July 2014 via mobile

So this past weekend my family and I spent the night in the Magnuson Grand on a visit to LegoLand. The hotel itself seems like a very old structure that they are attempting to update here and there. It's a good value for being so close to the park and I feel as they continue to upgrade this hotel it will only get better and better. My only complaints were minimal as the ac in our room wasn't working that well, the amenities they list are not all functional as the fitness center is a room full of broken equipment and their is no bar or restaurant that we could find. However, despite that I definitely feel like we would stay here again and from the other reviews I've read choose a room in the tower vs the main building as it seems those are better options with more options such as a refrigerator.

Stayed July 2014, travelled with family
Helpful?
1 Thank LazenbyFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie N, Director of Sales at Shergill Grand Hotel Conference Center Resort, responded to this review, 1 August 2014
Thank you for your review of our Magnuson Grand Conference Hotel As part of the new ownership / management staff that has recently taken over at the hotel, we appreciate all reviews; both good and bad. We are steady in making improvements and with comments such as yours, we will continue in our goal of making the Magnuson Grand Conference Hotel as grand and special as we feel it is to our guests. Wishing for you to return and see for yourself! Looking forward to seeing you again soon!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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292 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (81)
Date | Rating
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English first
Naples, Florida
Level 4 Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 June 2014

Low ceilings. This must have been a nice hotel in the 1970's. Furnishings look like they have not been updated since then. Cleanliness leaves much to be desired. But you should not expect much when you pay less than 100$/ day in Florida. One good point, the reception ladies were very friendly.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carlo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie N, Director of Sales at Shergill Grand Hotel Conference Center Resort, responded to this review, 1 August 2014
Thank you for your review of the Magnuson Grand Conference Hotel. As part of the new management that has recently taken over the resort, we appreciate the time you took to let us know your feedback and it appears we have failed to meet your expectations. Cleanliness should never be and issue and for our shortcomings, we sincerely apologize. With comments and feedback from our valued guests, we will work harder to improve and show we can meet and exceed all of your expectations. Hope you give us another opportunity soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Orange, Florida
1 review
Reviewed 21 June 2014

The tower rooms are clean and large. The fridge and microwave were handy. I like the proximity to LEGOLAND. The pool is huge, like the old time hotels. The elevators are a bit slow, but we'll go back.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie N, Director of Sales at Shergill Grand Hotel Conference Center Resort, responded to this review, 1 August 2014
Thank you for your review of our Magnuson Grand Conference Hotel. As part of the new ownership / management staff that has recently taken over at the hotel, we appreciate all reviews; both good and bad. We are making improvements and with comments such as yours, we will continue in our goal of making the Magnuson Grand Conference Hotel as special as we feel it is to our guests. Looking forward to seeing you again soon!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pearland, Texas
Level 4 Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 June 2014

Bought as Groupon deal due to location. Very close to Legoland and with a view of the waterpark in the room situated in front of the pool side. This is an older hotel that needs renovation/update to attract more people to stay with them considering their location. Cleanliness/comfort: carpet has that old musty smell and not very clean, metal bar that holds the carpet was off, the bathroom shower faucet was too difficult to turn on, sink faucet too close to wall so knob was hard to manipulate, bed was comfy enough, AC was not too loud as described in other reviews (in our room, so far). Old box type TV with cable channels. Has complimentary breakfast similar to hotels of same ratings. Big pool up to 9 ft deep but water does not look very clean (there are leaves which are expected because of the trees but the water color seemed to be needing more filtering & chlorine) but some guest with kids seem to be enjoying it.
I would only recommend the hotel based on location but you will get what you pay for. It has lots of potential for improvement if management will spend more on not just maintaining it but making major changes/upgrades to be at par at least to the newer ones.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank blw528
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie N, Director of Sales at Shergill Grand Hotel Conference Center Resort, responded to this review, 1 August 2014
Thank you for your review of our Magnuson Grand Conference Hotel As part of the new ownership / management staff that has recently taken over at the hotel, we appreciate all reviews; both good and bad. We are making improvements and with comments such as yours, we will continue in our goal of making the Magnuson Grand Conference Hotel as special as we feel it is to our guests. Wishing for you to return and see for yourself! Looking forward to seeing you again soon!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Honolulu, Hawaii
1 review
Reviewed 13 June 2014

My nine year old daughter and I are spending two months driving around the US with no schedule or plan. We visited a friend in Ocala, FL and my daughter saw a sign for LegoLand and we decided to head to Winter Haven. We stumbled across the Magnuson on Hotels.com. It was the 1st hotel listed. I was a little apprehensive but my daughter saw the Kid Zone and we decided to check it out. We were greeted with a smile, and I asked if they had a room. We were quoted with a higher price than Hotels.com had listed but they agreed to offer the price with no drama. Thumbs up. We are given a room on the third floor with a view of the park. It had cable TV with Disney so my daughter was happy. It had a bit of a musky smell and there was some dark drippings on the back of the door and wall. It is a humid climate so I was going to let it pass but I had a friend's mother die from a mold she inhaled from a hotel while traveling to Florida and my daughter was complaining about the smell. I've never asked for a new room or my money back before. I went to the front desk expecting drama but received a very apologetic reply and immediately upgraded to a room in the tower. Overall great customer service, 2nd room - awesome for the price. Two thumbs up.

Room Tip: get a room in the tower.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EDubrawski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie N, Director of Sales at Shergill Grand Hotel Conference Center Resort, responded to this review, 1 August 2014
Thank you for your review of our Magnuson Grand Conference Hotel As part of the new ownership / management staff that has recently taken over at the hotel, we appreciate all reviews; especially from our satisfied clientele! We are making improvements and with comments such as yours, our entire staff can feel confident they are accomplishing the goal of making the Magnuson Grand Conference Hotel as special as we feel it is to our guests. Looking forward to seeing you again soon!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cocoa Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 June 2014

We stayed one night at this dump, never again... We waited 1 hour past check-in time to get into our room. The bed was lumpy, the a/c unit was so loud we could barely sleep. Wiring on exit signs hanging out on each floor, one elevator didnt work, one ice machine worked for the three floors. Dont be fooled about the pro photos, this is an overpriced dump. Close to Legoland, but travel a little farther to a nice place instead.

Room Tip: Dont stay here, I wouldnt even if the room was free.
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank grw66ray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie N, Director of Sales at Shergill Grand Hotel Conference Center Resort, responded to this review, 1 August 2014
Thank you for your review of the Magnuson Grand Conference Hotel. As part of the new management that has recently taken over the resort within the past year, we appreciate the time you took to let us know your feedback and it appears we have failed to meet your expectations. We are constantly looking for ways to improve and your comments have helped us in that respect. We have made many improvements to the hotel and plan to do more with this new information. For our shortcomings, we sincerely apologize. With comments and feedback from our valued guests, we will work harder to improve and show we can meet and exceed all of your expectations. Hope you give us another opportunity soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 May 2014 via mobile

This hotel is older but it was great for a little weekend getaway away with the kids to Legoland. We had no problems with our stay. The room was very clean. The complimentary breakfast was better than expected. The kids the loved the pool.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kanwilliams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie N, Director of Sales at Shergill Grand Hotel Conference Center Resort, responded to this review, 1 August 2014
Thank you for your review of our Magnuson Grand Conference Hotel As part of the new ownership / management staff that has recently taken over at the hotel, we appreciate all reviews; especially from our satisfied clientele! We are making improvements and with comments such as yours, our entire staff can feel confident they are accomplishing the goal of making the Magnuson Grand Conference Hotel as special as we feel it is to our guests. Looking forward to seeing you again soon!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shergill Grand Hotel Conference Center Resort

Property: Shergill Grand Hotel Conference Center Resort
Address: 5665 Cypress Gardens Blvd, Winter Haven, FL 33884-2273 (Formerly Magnuson Grand Conference Hotel)
Region: United States > Florida > Central Florida > Winter Haven
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 16 Hotels in Winter Haven
Price Range (Based on Average Rates): £
Hotel Class:3 star — Shergill Grand Hotel Conference Center Resort 3*
Number of rooms: 174
Official Description (provided by the hotel):
Shergill Grand Hotel & Conference Resort,overlooking Legoland(R) Florida Theme Park offers every amenity to make both business and leisure travelers feel right at home. Now includes Free hot breakfast for 2 with every room every day! Guests will be close to a variety of local attractions including Legoland(R) Florida Theme Park, Lake Eloise, Historic Bok Sanctuary, Golf, Fishing, Polk Museum of Art and Fantasy of Flight. ... more   less 
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Also Known As:
Best Western Admirals Hotel
Best Western Winter Haven
Winter Haven Best Western
Shergill Grand Hotel Conference Center Resort Winter Haven, Florida

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