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Holiday Inn Resort Batam
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475 - 480 of 843 reviews
Reviewed 28 February 2014

Having recently stayed at this hotel, I can honestly say more good things than bad.
Check in smooth and painless. Very pleasantly surprised at the size of the rooms with the living area the main surprise. It helps to make you more relaxed to have somewhere other than a bedroom to relax in. Ate at the Terrace cafe, great food, although service can be a bit hit and miss. Sports lounge, nice area to relax after a days work and great, friendly staff. Looking forward to returning.

  • Stayed: February 2014, travelled on business
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Thank Craig M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this reviewResponded 12 March 2014

Dear guest, thank you so much for taking the time to post your review. Great to hear that the size of our rooms and the helpful staff met your expectations so that you are looking forward returning back very soon. In case we can be of any assistance with your booking please let us know.

Stay Relaxed!

Frank Schoenherr
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2014

My First experiences in Holiday Inn Batam started back years ago, following my friends who were followers of Tea Tree Spa Batam. I didn't have any good impression for hotel services, staffs hospitality, room standards, food etc etc back then.... the only factor that makes me agreed to go back again and again is the Tea Tree Spa....

Recent years, everything started to turned better. Me and my friends first noticed that the beds and comforter felt different, softer and cleaner, reservation staffs on email started to put care in our special requests and not get the arrangements wrong, we see more friendly faces and right up to the housekeeping staffs who were always walking around to check for cleanliness in the premises, bathroom has less of a stale smell now, pool water cleaner, food tasted better with more variety at breakfast and room service menu, speed to serve the food was way faster than the usual 45mins we used to wait, more flexibility when arranging hotel taxis to town - used to charge us for 3 hourly rate if we need a return trip even when we only going to one place and back, now we only pay to and fro trip rates. There is free shuttle to town if you want to make use of.

Most of all, the staffs were so friendly, ever-helpful but not at all intrusive or trying hard to be. It's like Au-natural loving their guests now. My last trip was with family, and my little 5 year old love the people so much. She felt really at ease....


I do not know if there is a change of management team in holiday inn batam recent years, but i would like to say, whatever they are doing now is great, and keep that going and we will definitely be back always...

Tips to new travellers: Remember to book your return ferry trip at the reception when you check in, or asap, no one will remind you on this.

The only issue I have with them now is the Sofa sets, I really feel they need an overhaul....

Room Tip: Pool Facing is Great...
  • Stayed: February 2014, travelled with family
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Thank JeannieZeng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this reviewResponded 28 February 2014

Dear guest, thank you so much for this wonderful feedback which I am happy to share with the team. Indeed great people here in the resort who are providing a "home away from home". Especially I am also glad that you have noted the changes in the product as the hotel has already invested in many changes and even more are about to come. So we are looking forward welcoming you and your family & friends back very soon. In case we can be of any assistance with your reservation please feel free to contact us any time.

Stay Relaxed!

Frank Schoenherr
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2014 via mobile

Facilities were good, service desk was very friendly and very helpful.
Breakfast was worth it.
Swimming pool was awesome.
Rooms were expensive. We had booked for a sea facing room, all we got to see was a marshy swamp. Except for this, we were completely satisfied.
Location wise, its far from ferry terminal and water sports area. Need to take a taxi. Hotel does provide a shuttle bus to these areas.

Stayed: March 2013, travelled with friends
Thank sg_traveller_2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this reviewResponded 28 February 2014

Dear guest, thank you very much for your feedback which I am happy to share with the team. Many guests are commending on the resort feeling when staying with us as we are not located in the "noisy" city. Although we can not change the sea and the beach situation in Batam, we certainly hope you had a relaxing stay with us. The team is looking forward welcoming you back very soon.

Stay Relaxed!

Frank Schoenherr
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2014

located in a remote place and far away from downtown. if you are looking for a vacation where you don't do anything at all this is the place to go. ultra large rooms, good staff, good enough food. there is a mini-mart in the hotel for small needs.
be aware of mosquitoes

  • Stayed: February 2014, travelled on business
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Thank Anand D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this reviewResponded 28 February 2014

Dear guest, thank you very much for your posting and rating us as "better for Batam". Indeed we are not located downtown and people like to relax in our resort environment. Especially I am pleased with you comment on our room size as almost every room has the suite size with balcony facing the pool. The team is looking forward welcoming you back very soon.

Stay Relaxed!

Frank Schoenherr
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014

Basically the room is big although kind of underutilized since I am staying alone. Pool was under renovation so can't use but there is 1 more at the back of the hotel. Breakfast and lunch was standard, after staying 3 days was quite sick of the food. Quite a distance away from the city center and bus takes about 1 hour to get there. Tried the massage but instead of 2 hours can only do 1 since they were only 1.5 hours away from closing time. 1 Polo shop at the lobby so basically you only have 1 place to shop unless you head to town.

  • Stayed: January 2014, travelled on business
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Thank axio99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this reviewResponded 20 February 2014

Dear guest, thank you very much for taking the time to write your review. Although we can not change the location of our hotel, a lot of guests are commending on the oasis feeling when staying with us. That is why also our resort location is not advertised as City Center. When you come back the next time please let us know in advance so that we can arrange a Spa treatment for you where you can enjoy the full 2 hours.

Stay Relaxed!

Frank Schoenherr
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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