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“Great Stopover”

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Country Inn & Suites By Carlson, Braselton
Ranked #3 of 6 Hotels in Braselton
Certificate of Excellence
Reviewed 15 February 2012

On our way from Florida to Virginia we stopped over at Braselton for the night. It was a lovely facility. The staff was helpful in referring us to a restaurant for dinner. The breakfast they provided the next morning was very nice!

  • Stayed: January 2012, travelled with friends
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Thank JoyCee5313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cisbrag, General Manager at Country Inn & Suites By Carlson, Braselton, responded to this reviewResponded 5 April 2012

Dear JoyCee5313,

We are glad to hear that you enjoyed your stay with us! Thank you for your kind words and ratings. We hope you will think of us next time you are traveling through the Braselton area! We look forward to having you as our guest in the future!

Thank you kindly,
Kimberly Stratman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (308)
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296 - 302 of 309 reviews

Reviewed 3 December 2011

This CI&S is a great one to stay at. With the open center it is a great place to sit and admire the beauty. The fitness center, pool, hot tub and rooms are all clean and up to date. The breakfast is good and I was told they are improving it shortly. When I needed help Vince was exceptionally helpful and right there when he was needed. Thanks for the experience.

  • Stayed: December 2011, travelled on business
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Thank Bill0003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cisbrag, General Manager at Country Inn & Suites By Carlson, Braselton, responded to this reviewResponded 5 April 2012

Dear Bill0003,

We are glad to hear that you enjoyed your stay with us! We appreciate your kind words towards our team members and hotel! Thank you for choosing to stay with us! We look forward to having you as our guest in the future!

Kind Regards,
Kimberly Stratman

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Reviewed 11 October 2011

We arrived late during the night and I must say once I entered into the hotel I was very surprised. The lobby was beatutiful and I loved the way the rooms faced the atrium which allowed you to look down into the lobby. This hotel seems to be fairly new, the rooms were renovated and clean. We did not eat breakfast so I can not comment on that but however the front desk personnel was friendly. The location of this property is near I-85 and is not in a very commericalized area but otherwise we would stay here again.

  • Stayed: October 2011, travelled as a couple
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Thank LADYMOVER40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cisbrag, General Manager at Country Inn & Suites By Carlson, Braselton, responded to this reviewResponded 4 April 2012

Dear valnmatthews,

Thank you for your kind review! We appreciate you choosing to stay with us and look forward to having you as our guest in the future! Maybe next time you will have the chance to enjoy our hot breakfast and other amenities like the indoor pool and whirlpool. :-)

Thank you kindly,
Kimberly Stratman

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Reviewed 9 October 2011

Summary – Would I stay here again? Possibly, but I’d certainly check out the nearby Holiday Inn Express first. There was too much of a pattern of problems that management should have anticipated and addressed to make Country Inns my first choice.

THE GOOD:
The property seems relatively new and in good repair. All rooms face into a central atrium, creating a large space for lounging and for the breakfast bar. The rooms are reasonably sized, and include a microwave and refrigerator. The bathroom is well isolated from the rest of the room, both in terms of light and sound (when the door is closed). Someone could use the bathroom and not disturb another person trying to sleep.

THE NOT SO GOOD:
The bathroom fan is loud and motion activated. This means whenever someone walks past the bathroom door, the fan goes on. This also means the fan comes on if someone gets up in the night to use the bathroom, and since the door is open when the fan kicks on, that may disturb someone else who’s sleeping. Also, when one is in the shower, or after a shower getting dressed in the room, the fan stops – before the moisture has cleared from the bath. This is a technical solution looking for a problem that didn’t exist, and made the situation worse. An old-fashioned 20-minute twist timer would be a much better alternative. We complained about this to the front desk and were told that a number others complained about this “feature”.

THE BAD:
I’ll first describe the symptoms and then comment on the problem. The Internet connection was inoperative for our entire Thursday – Sunday stay. The breakfast bar on Friday was empty by 7:45 – I understand this was a staffing issue, and Saturday and Sunday the breakfast bar remained stocked, but there was still a problem keeping the coffee pot filled. Finally, on Sunday I noticed one of the breakfast bar attendants reach into the chafing dish of bacon, and pull out a piece with her bare hand to snack on.
I understand the equipment fails and people have personal issues that may keep them from work.

That management had no contingency plans in place for either the Internet failure or the breakfast bar attendant absence says to me that management is running the property on less than a shoestring. The poor hygiene is simply inexcusable.

CONCLUSION:
Guests count on the amenities properties advertise. Management needs to have plans in place before things go awry to make certain guests are inconvenienced as little as possible. Internet access is a critical tool for business and personal use, and a three-day outage is not acceptable. Guests expecting breakfast shouldn’t have to shoulder the expense (both time and money) of trying to find an alternative. These problems are easy to fix if management is on the ball. I’ve stayed at other Country Inns and generally like their amenities and price point, but given the inattention of management at this property to some pretty obvious and predictable problems, I’ll try the Holiday Inn Express should I need to stay in this area again.

  • Stayed: October 2011, travelled as a couple
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2  Thank Displaced_Beer_Snob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cisbrag, General Manager at Country Inn & Suites By Carlson, Braselton, responded to this reviewResponded 4 April 2012

Dear Guest,

We appreciate you taking the time to complete a review regarding your recent stay with us. On behalf of our entire team here at the Country Inns & Suites Braselton, we apologize for the concerns you had about your experience at our hotel. Please feel free to call me at 770-868-5419 to discuss these concerns further. We hope you will give us a 2nd chance and see our improvements and the opportunity for us to meet or exceed your expectations.

Thank you kindly,
Kimberly Stratman

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Reviewed 1 August 2011

My parenst were coming to stay in Barrow County GA. They had bad experiances in the past with the only other 2 hotels in the county. The Country inn and suites was new and was far out of town. Still, we booked the room there for them. It was only 10 dollars more a night. It was the right decision. This hotel was beautiful. It is new and very "swank" for this area. The staff was great and my parents were extremely happy and suprised considering the previous stays in Barrow, GA. Though it is about 15 minutes from the town of Winder, it is near I85 and other store fronts. They have a nice inside pool and a good morning breakfast for you. You wont go wrong staying here ove anywhere else in Barrow County. Very nice.

  • Stayed: July 2011, travelled with family
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1  Thank ghost24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cisbrag, General Manager at Country Inn & Suites By Carlson, Braselton, responded to this reviewResponded 4 April 2012

Dear ghost24,

It was a pleasure having your parents stay with us! We appreciate your kind words towards our team members and hotel! This means a lot to us! Please let us know when they come back to town as we would love the opportunity to serve their lodging needs again!

Thank you kindly,
Kimberly Stratman

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Reviewed 13 June 2011

This hotel does not have much around it but what a lovely surprise! Pretty lobby, well kept comfortable rooms, we were travelling with family and had 4 rooms and everyone was happy. Breakfast is included and it had a great selection, loved having access to a computer in the lobby, small but adequate fitness room. Having coffee and a snack in the lobby is a wonderful touch. Were referred to some local restaurants, Jacks and the Houndstooth, both were great.

  • Stayed: June 2011, travelled with friends
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Thank carol c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cisbrag, General Manager at Country Inn & Suites By Carlson, Braselton, responded to this reviewResponded 4 April 2012

Dear bradyone,

Thank you for your thoughtful words towards our hotel! We are happy to hear that you and your family enjoyed your stay with us and enjoyed the hot breakfast and business center too! We appreciate you choosing to stay with us and look forward to serving your future lodging needs!

Kind Regards,
Kimberly Stratman

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Reviewed 20 April 2011

We did not have a coupon for this hotel, but ask for a discount anyway. We were given the AAA rate, even though we no longer are members. This is a really nice place. It is worth paying a little more. The breakfast area and selection were good. The exercise room is much better that most places in the price range. The pool and whirlpool looked very nice, but we didn't use them.

Room Tip: Ask for a discount.
  • Stayed: April 2011, travelled as a couple
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Thank Clemson80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cisbrag, General Manager at Country Inn & Suites By Carlson, Braselton, responded to this reviewResponded 4 April 2012

Dear Clemson80,

We are glad to hear that you enjoyed your stay with us! Thank you for your kind words and ratings. We hope you will think of us next time you are traveling through the Braselton area! We look forward to having you as our guest in the future!

Kind Regards,
Kimberly Stratman

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Braselton

Address: 925 Highway 124, Braselton, GA 30517-3412
Phone Number:
Region: United States > Georgia > Braselton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Braselton
Price Range: £82 - £127 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Braselton 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
The Country Inn & Suites By Carlson features residential architecture and home-like interior design with highlights that include hardwood flooring, lobby fireplace and an in-house lending library. The Hotel is strategically located near restaurants, area attractions and business parks to provide convenience and accessibility for leisure or business travelers. There are two airports in the area Hartsfield Jackson Atlanta Intl and Gwinnett County Airport. The hotel offers many upgraded amenities such as complimentary breakfast, in-room hair dryer, coffee maker, iron and ironing board, and weekday morning newspaper. Country Inns & Suites By Carlson is known for its consistently high quality accommodations, friendly staff, and warm hospitality. ... more   less 
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Also Known As:
Country Inn And Suites Braselton
Country Inn & Suites Braselton Hotel Braselton

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