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“Nice place to stay”

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Holiday Inn Express Braselton
Ranked #4 of 6 Hotels in Braselton
Jonesville, North Carolina, United States
Level Contributor
8 reviews
“Nice place to stay”
Reviewed 19 October 2013

I have stay at the Holiday Inn Express several times over the last several years. I have always had a good experience. I recently stay here on the 15th and 16th of Oct 13 with my wife. We both had a wonderful time and the Breakfast was great and the attendant (Cathy) was very nice and helpful with our food. I needed help geting my plate for my wife back to our room the frist morning and she help fix it for me. Over the 2 days stay we feel we have made a new friend and we are looking forward coming back in the future. Again, thanks Cathy for your help and friendship.

Room Tip: Good Breakfast
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  • Stayed October 2013, travelled with family
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Helpful?
Thank 885Ben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan D, Director of Sales at Holiday Inn Express Braselton, responded to this review, 30 December 2013
Dear 885Ben,

Thank for your taking time out of your day to review our hotel. I am pleased to see how Cathy went above and beyond to make your stay memorable. I will be sure to pass the warm words along to her. Thank you for staying with us and we do hope to see you again.

Warmest Regards,

Christopher
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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207 reviews from our community

Traveller rating
    94
    73
    18
    15
    7
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Winston Salem, North Carolina
2 reviews
Reviewed 14 October 2013

Nice hotel but exceptional customer service. Specifically, Lisa and Cathy at the front desk and breakfast area were helpful and consistently kind. The rooms were kept clean and everyone had a positive attitude. I would definitely stay here again!

  • Stayed September 2013, travelled on business
    • Value
    • Location
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Helpful?
Thank Anne Marie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norcross, Georgia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 October 2013

This is by far the worst hotel I have ever ATTEMPTED to stay in! After checking in (hesitantly I might add) I walked into my room and was hit with the overwhelming smell of mold and mildew! I did not even turn the light on before quickly turning around and immediately leaving. I would never recommend this hotel...ever

  • Stayed October 2013, travelled with family
    • Value
    • Cleanliness
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Helpful?
1 Thank Jackie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan D, General Manager at Holiday Inn Express Braselton, responded to this review, 15 October 2013
Dear Jackie W.

I am terribly sorry for your recent experience at our hotel. We strive to make sure every guest is completely satisfied with every aspect of their stay and would like to apologize if you did not feel that way. Per many of our past guest reviews you will see we take great pride in offering first rate service to all of our guests. Please allow us the opportunity to show you that we stand behind our word and make this right for you. I will be contacting you personally to discuss further.

Warmest Regards,

Ryan Davis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Flemington, New Jersey
1 review
Reviewed 7 October 2013

We stayed for a weekend for a family wedding and had our room flooded from the tub next door. The staff was aware of the situation at 2am and did nothing to attempt to rectify the situation even after I called at 6am to report the abundance of water in our room. Due to our tight schedule we were not able to move to another room and had to sleep an additional night in a wet room.

  • Stayed September 2013, travelled as a couple
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Helpful?
Thank jausti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan D, General Manager at Holiday Inn Express Braselton, responded to this review, 15 October 2013
Dear jausti,


I would like to apologize on behalf of the hotel for any inconvenience your family experienced during the recent stay. As you mentioned we did have an unfortunate incident were a guest overflowed their bathtub. I am terribly sorry if the we did not resolve the problem to your satisfaction. Our number one priority is the satisfaction of our guests and I will be contacting you personally to make sure this situation is resolved to your standards.

Warmest Regards,

Ryan Davis
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greensboro, North Carolina
2 reviews
Reviewed 4 October 2013

I stay at many hotels across the country. This particular property was not new, not newly remodeled, and by far not the nicest property I have stayed at in the last seven years of business travel. It was clean, safe, and comfortable but in need of a modernizing face lift. HOWEVER, after feeling like I would never stay here again in the morning, my whole stay was enlightened by a smiling, caring, and very genuine lady by the name of Cathy. She was really hustling during the breakfast rush, refilling cereal, hot food items, coffee, cream, etc. While that is somewhat expected at hotels, it was her attention to detail, attention to people, and overall attitude that was amazingly refreshing to me! To be quite honest, I was pleasantly shocked by Cathy! She greeted everyone with a genuine "Good Morning" and seemed as if she had never met a stranger in her life! If I am in the area again, I will not hesitate to stay at this property as long as Cathy is still there for breakfast!!! Her customer service skills should be taught to other hotel properties' staff!

  • Stayed October 2013, travelled on business
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Helpful?
Thank Thomas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan D, General Manager at Holiday Inn Express Braselton, responded to this review, 15 October 2013
Dear Thomas C.,

Wow! These types of responses are exactly what we strive for with each and every guest! Thank you for taking time to express your experience during your recent stay. I passed your comments on to Cathy who was thrilled! She does an excellent job and is an asset to our hotel. Thanks again and we look forward to seeing you during your next visit!

Warmest Regards,

Ryan Davis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wabash, Indiana
1 review
Reviewed 20 September 2013

Cathy was not only very good at her job handling the breakfast service but she was also genuinely concerned that I had a great experience. She was friendly, and so happy to do her job well that I couldn't help but feel happy myself. The breakfast was also hot, fresh, and delicious.

  • Stayed September 2013
    • Value
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Helpful?
Thank Tom-Saunder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
125 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 8 September 2013

We recently stayed here for a couple of nights and we were bowled over by the customer service, From the front desk manager (who is a treasure) to Cathy, the breakfast hostess, everyone was pleasant, polite, and went out of their way to meet our needs. The beds are comfortable, the rooms clean and nicely stocked with the small conveniences one may need, and the breakfast was really good. We loved the hot cinnamon buns!

There was hot (and decent) coffee in the lobby throughout the day and evening, and the swimming pool has handicapped access in the form of a seated apparatus that swings down into the pool, something I've never seen before. FYI, those that have complained about the sheer curtains, there is a set of room darkening curtains behind the sheers to use.

As my husband drives for a living, we have stayed at many, many places, and this HIE ranks at the top as a place to rest your head after a long day's drive. I believe we've found a second home in which to stay when we travel through Atlanta.

  • Stayed September 2013, travelled on business
    • Value
    • Location
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Helpful?
Thank OldHandatThis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Braselton

Property: Holiday Inn Express Braselton
Address: 2069 Highway 211 NW, Braselton, GA 30517-3401 (Formerly Days Inn Braselton)
Phone Number:
Region: United States > Georgia > Braselton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 6 Hotels in Braselton
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Braselton 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Holiday Inn Express Chateau Elan Lodge is located across from the main gates of Chateau Elan Winery and Resort in Braselton, GA. Whether you are racing at Road Atlanta, attending an event at Chateau Elan's Equestrian Center, shopping at the Mall of Georgia or just relaxing at the Chateau Elan resort facilities; we are here to make your stay enjoyable. The Chateau Elan Golf Club and Spa are available to the public and we have some great package deals to offer. The hotel is in the foothills of north Georgia mountains, just 55 miles north from Atlanta's Jackson-Hartsfield International Airport, off I-85 North at Exit 126. Effective January 01, 2008 - Holiday Inn Express Chateau Elan is an all non-smoking facility. ... more   less 
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Also Known As:
Holiday Inn Express Chateau Elan Hotel Braselton
Holiday Inn Braselton
Braselton Holiday Inn

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