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“Super service!”

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Holiday Inn Express Braselton
Ranked #4 of 6 Hotels in Braselton
Certificate of Excellence
Tampa, Florida
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Super service!”
5 of 5 bubbles Reviewed 1 November 2013

We stayed at this hotel, it was a last minute decision and we were a bit stressed out. The staff at this hotel was very accomodating and friendly. And Cathy who works in the breakfast area, went far beyond our expectations, from keeping breakfast for us, to giving us advice about the nearby area/real estate. We would definately go out our way to stay there again. Thank you!

Room Tip: My only recommendation is that the hotel is probably due for some minor sprucing up, new drapes, bed...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan D, Director of Sales at Holiday Inn Express Braselton, responded to this review, 30 December 2013
Good Afternoon Mary,

Thank you for the great review! We really enjoyed having you here with us. We are pleased you had an exceptional stay and we do hope to see you again in the near future.

Warmest Regards,

Christopher
Director of Sales
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Write a Review

207 reviews from our community

Traveller rating
    94
    73
    18
    15
    7
See reviews for
63
39
18
47
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 October 2013

Had a wonderful complimentary breakfast and coffee. My server, Cathy, was extremely helpful and nice, and made it a wonderful experience. Also, I saved over $100 by staying at the Holiday Inn Express rather than across the street at Chateau Elan (where my business meeting was held). Great value and friendly service. The staff was also kind enough to give me a complimentary comb which I forgot at home.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank prestonmcd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Titusville, Florida
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 25 October 2013

We've stayed at this hotel before and it never disappoints. Lisa was extremely helpful in getting us a reservation on a busy weekend and Cathy was friendly and efficient in making sure we had everything we needed for breakfast.

Room Tip: I've stayed in quite a few rooms and never had a problem in any of them.
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonesville, North Carolina, United States
Level Contributor
8 reviews
4 of 5 bubbles Reviewed 19 October 2013

I have stay at the Holiday Inn Express several times over the last several years. I have always had a good experience. I recently stay here on the 15th and 16th of Oct 13 with my wife. We both had a wonderful time and the Breakfast was great and the attendant (Cathy) was very nice and helpful with our food. I needed help geting my plate for my wife back to our room the frist morning and she help fix it for me. Over the 2 days stay we feel we have made a new friend and we are looking forward coming back in the future. Again, thanks Cathy for your help and friendship.

Room Tip: Good Breakfast
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 885Ben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan D, Director of Sales at Holiday Inn Express Braselton, responded to this review, 30 December 2013
Dear 885Ben,

Thank for your taking time out of your day to review our hotel. I am pleased to see how Cathy went above and beyond to make your stay memorable. I will be sure to pass the warm words along to her. Thank you for staying with us and we do hope to see you again.

Warmest Regards,

Christopher
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winston Salem, North Carolina
2 reviews
5 of 5 bubbles Reviewed 14 October 2013

Nice hotel but exceptional customer service. Specifically, Lisa and Cathy at the front desk and breakfast area were helpful and consistently kind. The rooms were kept clean and everyone had a positive attitude. I would definitely stay here again!

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne Marie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norcross, Georgia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 13 October 2013

This is by far the worst hotel I have ever ATTEMPTED to stay in! After checking in (hesitantly I might add) I walked into my room and was hit with the overwhelming smell of mold and mildew! I did not even turn the light on before quickly turning around and immediately leaving. I would never recommend this hotel...ever

  • Stayed October 2013, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Jackie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan D, General Manager at Holiday Inn Express Braselton, responded to this review, 15 October 2013
Dear Jackie W.

I am terribly sorry for your recent experience at our hotel. We strive to make sure every guest is completely satisfied with every aspect of their stay and would like to apologize if you did not feel that way. Per many of our past guest reviews you will see we take great pride in offering first rate service to all of our guests. Please allow us the opportunity to show you that we stand behind our word and make this right for you. I will be contacting you personally to discuss further.

Warmest Regards,

Ryan Davis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Flemington, New Jersey
1 review
2 of 5 bubbles Reviewed 7 October 2013

We stayed for a weekend for a family wedding and had our room flooded from the tub next door. The staff was aware of the situation at 2am and did nothing to attempt to rectify the situation even after I called at 6am to report the abundance of water in our room. Due to our tight schedule we were not able to move to another room and had to sleep an additional night in a wet room.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jausti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan D, General Manager at Holiday Inn Express Braselton, responded to this review, 15 October 2013
Dear jausti,


I would like to apologize on behalf of the hotel for any inconvenience your family experienced during the recent stay. As you mentioned we did have an unfortunate incident were a guest overflowed their bathtub. I am terribly sorry if the we did not resolve the problem to your satisfaction. Our number one priority is the satisfaction of our guests and I will be contacting you personally to make sure this situation is resolved to your standards.

Warmest Regards,

Ryan Davis
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Braselton

Property: Holiday Inn Express Braselton
Address: 2069 Highway 211 NW, Braselton, GA 30517-3401 (Formerly Days Inn Braselton)
Phone Number:
Region: United States > Georgia > Braselton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 6 Hotels in Braselton
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Braselton 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Holiday Inn Express Chateau Elan Lodge is located across from the main gates of Chateau Elan Winery and Resort in Braselton, GA. Whether you are racing at Road Atlanta, attending an event at Chateau Elan's Equestrian Center, shopping at the Mall of Georgia or just relaxing at the Chateau Elan resort facilities; we are here to make your stay enjoyable. The Chateau Elan Golf Club and Spa are available to the public and we have some great package deals to offer. The hotel is in the foothills of north Georgia mountains, just 55 miles north from Atlanta's Jackson-Hartsfield International Airport, off I-85 North at Exit 126. Effective January 01, 2008 - Holiday Inn Express Chateau Elan is an all non-smoking facility. ... more   less 
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Also Known As:
Holiday Inn Express Chateau Elan Hotel Braselton
Holiday Inn Braselton
Braselton Holiday Inn

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