On 05/24/14 I made a reservation for this hotel through the Jameson Inn reservation website. I received a confirmation for 2 nights lodging. After having driven 3 hours, I arrived at the hotel and was told by April the desk clerk that they did not have reservation for me. She asked when I booked the reservation and where, stating they had been out of rooms for 2 days. I advised her that I booked it through the Jameson website. She advised me that the Jameson website has nothing to do with booking their rooms. At this same time, a young lady stepped up to the counter with her room confirmation also. She booked her room through Expedia the day before. She, like I, was told by April that there were no rooms nor had there been any since Thursday. When I asked April for a managers card, telephone number, etc to contact them next week, she advised me that the manager had been fired and they did not have a manager. I asked April who was she reporting to and she stated, "everyone is just working their shift and the owners call once per day" I asked her for the toll free number to Jameson to report this incident. She advised me that she did not have the number nor could she find anything that had the number written on it. I explained to her once more that I had a confirmation and I had driven 3 hours. Her response" there is nothing I can do about that" She did not even offer to call some of the other or hotels located in the immediate area. Upon leaving I went to some of the other hotels, to only find they were full since it was a Memorial Day weekend. Not having anywhere to stay, I had to cancel my plans for the weekend and drive the 3 hour trip back home.
It may be noted that at approximately 7:25pm this date I called the hotel to see what they would tell me if I asked if they had a room. A very nice gentleman told me that yes, they did have a room with a King size bed, This was exactly what I had booked with my confirmation.
If anyone else experienced this same problem, please contact Jameson's corporate email@example.com as something needs to be done about this hotel, new owners, or lose their franchise rights.
I will be waiting to see if I'am compensated for my gas as well as having to cancel my holiday weekend plans.
- Official Description (provided by the hotel):
- Easily accessible off of I-95, Jameson Inn is a within 30 minutes' drive of the beaches of Jekyll Island, St Simon Island, and Sea Island. The hotel features a saltwater outdoor pool and guests can enjoy a daily continental breakfast. Free Wi-Fi is available in every room along with a work desk, cable TV, microwave, refrigerator & hairdryer is provided. A fitness center is on site at the Jameson Inn and guests will also have access to a launderettes. A business center is available at this hotel. This hotel is 13.7 miles from the Fort King George historic site. The Federal Law Enforcement Training Center is 10 minutes' drive away. ... more less
- Reservation Options:
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