After checking prices for a one night stay for my daughters 10 bday. We decided on country inn & suites- booked and confirmed 2double bed suite with fold out couch.
The day was perfect until our attempt to check in march 15 @ 6:45pm. To our surprise our room had been given to some one else and a king room was all that was available according to the manager/owner.
The 5 girls were so upset & disappointed!! However no apology or refund was offered!
After a brief discussion a refund was permitted but to date has not shown up!
I highly do NOT recommend this poorly ran establishment!
To blatantly sale our confirmed reservation to some else at a higher price (I'm sure) is terrible & to show no remorse for ruining a child's special day is inexcusable!More
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