Where do I start. Me and my wife made a reservation for this past weekend over the phone. When we arrived I grabbed my key and headed to our room with my wife, mother and 2 year old son. Before I could even get out of my vehicle I had 3 im assuming prostitutes that were I believe permanent residents in this hotel trying to solicit me for sex and then asked if I wanted to buy any crack. I just kept walking to my room. I got there and it was supposed to be a non smoking room and as soon as you open the door there was an overwhelming smell of mold and cigarettes. The sheets and pillows were dirty the bathroom was dirty and there was even grab in the toilet still. The carpet was ripped up there was water damage all the way down the wall and base board. And cigarette burns everywhere. I proceeded back to the hotel and because of the conditions of the room and the locals prostituting and selling drugs I didnt feel safe for myself let alone my family. I cancled my reservations because of all these conditions. I was then told that I would not be charged. I went and got a room at the Ramada across the street. Looked at my bank account and saw not only did the hotel charge me but they charged me 3 separate times. They charged me for my room for 2 nights $101a no show charge of $86 and cancellation less than 24 hours $ 56. I went back to the hotel extremely mad. The clerk had all her friends hanging in the lobby while the worked. And we got the manager in who came in in her perjamas. And said she would fix it. I called my bank and they need a code to remove the pending charges. Seaside she would get it. I have yet to hear back. So I went back to the hotel to try and reach the manager and another clerk who had her daughter behind the counter at the computer. Completely unprofessional. She got whole of the manager and she said she would call me. She has yet to reach me. So now im out $250. Not alot of money but still enough to make me upset while im supposed to be on a little vacation. I will not be contacting the Howard Johnson, and wyndam hotel chai s informing them. Also the BBB. And if the manager doesnt call me before the money gets taken out. I will be filing fraud charges against this establishment. If I could this hotel would have negative stars. I absolutely do not recommend this hotel to anyone. Its disgusting its poorly kept. And you'll probably end up sick if you stay over night here. So please learn from me stay somwhere else!
- Official Description (provided by the hotel):
- Our Stay Express Inn & Suites Brunswick GA is a great place for the whole family to stay for fun, adventure and relaxation in the Golden Isles. Visitors can easily access the sparkling public beaches on St. Simon's Island and Jekyll Island, as well as the southern coast of Georgia, from our hotel. Check out the unspoiled wildlife of the Okeefenokee Regional Park. Enjoy boating and fishing on the Intra-coastal Waterway, and visit nearby waterparks, museums and monuments the whole family will love. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Agoda, Travel Republic (UK), Traveltool, S.L.U., Evoline ltd and Cancelon so you can book your Stay Express Inn & Suites Brunswick GA reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Magnuson Hotel Brunswick Brunswick
- Brunswick Best Western