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“Poor Customer Service” 1 of 5 bubbles
Review of Quality Inn

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Quality Inn
Ranked #28 of 36 Hotels in Brunswick
Leland, North Carolina, United States
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Poor Customer Service”
1 of 5 bubbles Reviewed 24 May 2013

I made a reservation months in advanceto spend one night on my way down to Florida for vacation I had a 10 year old with me. I checked in and found that the pool was closed on Memorial Day weekend. I asked the Desk clerk why the pool was closed? He said he couldn't disclose the reason. I hate deceitful people with an unprofessional attitude. I told them that they were a customer service business. He told me "yeah we get that all the time. I told him I wanted a credit and I checked in the Hampton Inn across the street. I was livid at his attitude of disrespect. Nobody talks to me that way!! I am a retired Software Engineer with 25 years at IBM and 10 years at Lockheed Martin. I know how professionals are supposed to behave. This is not Benghazi or the IRS where deceit is the norm.

Room Tip: Do not put up with people who don't act professionally
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  • Stayed May 2013, travelled with family
    • 1 of 5 bubbles
      Service
Helpful?
Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Quality Inn, responded to this review, 9 June 2013
I am sorry that your check in experience at the Quality Inn was not as professional as it should have been. This is not typical of our hotel, we will address the issues and take necessary steps to insure proper training. We were also upset that we could not open the pool for the weekend, however, it has to be within certain guidelines to be safe for guest. This employee only knew it was closed and everyone was upset.
Thank you for letting us know of your experience.
Gloria m. Brown
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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122 reviews from our community

Traveller rating
    22
    31
    23
    15
    31
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 6 May 2013 via mobile

This is a very nice and clean place. Service is very friendly and efficient. Breakfast bar is included in the price and offers a wide variety of items. Several restaurants are nearby. However room has refridgerator and microwave if you want to eat in the room. St Simons island and Jekyll island are nearby and worth a visit. Good clean place!

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Superflea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Quality Inn, responded to this review, 9 May 2013
We are so glad that you were pleased with your accommodations at the Quality Inn in Brunswick GA. Thank you for your kind review so others know of our hotel and services.
I agree that we are a good place to stay when visiting the St. Simon and Jeykl Island area.
Thank you for staying with us, please plan to visit us again soon.
Gloria M. Brown
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 April 2013

Needed a handicap room and it was available at a good rate and very clean. There were several hotels at this I-95 exit, but we chose this one because it was away from the highway and next door was the Ale House where we had dinner at the bar and talked to the locals.

  • Stayed April 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank traveljournaler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Quality Inn, responded to this review, 14 April 2013
Thanks so much for your comments, we are so glad that you were pleased with our hotel and our services. We also enjoy the Ale House, you made a good choice.
Please plan to visit with us again soon, we appreicate your business.
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Bern, North Carolina
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 1 April 2013

We stayed one night at the Quality Inn in Brunswick, GA as a stop over on the way from NC to Daytona Beach, FL. The rooms were clean, breakfast was adequate, staff was friendly and helpful. The location was great.. a nice exit with several restaurants and places to get gas. Also next to the Harley Davidson dealer which was convenient since we were riding motorcycles.

  • Stayed March 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lisa0669
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, General Manager at Quality Inn, responded to this review, 3 April 2013
We are so glad that you were pleased with your stay at the Quality Inn in Brunswick GA. Thank you for taking time to write the review, it give us some idea of how we are pleasing our guest.
We hope you will stay with us any time you are in our area, we appreciate your business.
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Millsboro
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 April 2013

I was on a long road trip back to DE from Florida and was pleased with this hotel. If the weather was warmer I would have had the pool to enjoy right by my room. Breakfast was adequate with hard boiled eggs, fruit, yogurt,cereal and waffles. The sitting area in lobby was very comfortable and computer was available.

Room Tip: The one side of hotel has a pond witdh ducks across from it. Very beautiful and children would like...
See more room tips
  • Stayed March 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lward413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Quality Inn, responded to this review, 3 April 2013
We are so pleased that you found our hotel as you travel the FL/Del. trip. We hope you will make us a regular stop when you are in this area. We appreciate your review, it tells us how we are doing with pleasing our guest.
Thank you again, we look forward to seeing you again soon.
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 31 March 2013

When you pull in late at night the location seems shady. Gail (FD agent)checked us in and was there to check us out. Very helpful, friendly and accomodating. The jacuzzi had mildew in the jets but the rooms were comfortable!

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank worltravelguru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Quality Inn, responded to this review, 3 April 2013
I appreciate you letting us know about the jaccuzi, we will certainly make sure we address this issue immeiately. I will share with the desk staff your comments on their service.
Please plan to visit with us again soon.
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winston Salem
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 29 March 2013

We stayed only one night on our way home from Florida. The check in was fast and friendly. The room was just a basic room but clean. The beds were comfortable and the price was reasonable. Also, the breakfast the next morning was excellent. It was an overall good choice.

  • Stayed March 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 641Melody_L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Quality Inn, responded to this review, 3 April 2013
We are so pleased that you found the Quality Inn In Brunswick Ga on your trip to Florida. Thank you for taking time to write the review so other know of the property and our services. Please plan to make us a regular stop when you travel through our area.
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn

Property: Quality Inn
Address: 125 Venture Dr, Brunswick, GA 31525-9795
Phone Number:
Region: United States > Georgia > Georgia Coast > Golden Isles of Georgia > Brunswick
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 36 Hotels in Brunswick
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Quality Inn®, Brunswick Georgia is conveniently located just two miles from the Federal Law Enforcement Training Center otherwise called FLETC. Our Brunswick, property is also minutes from Fort Frederica National Monument, Sea Island, Jekyll Island, St. Simons Island, GLYNCO and the Brunswick Golden Isles Airport.We offers golf packages, allowing guests with an opportunity to play at four different courses, as well as a Snooze-n-Cruise packages, featuring dinner, entertainment and games of chance on the Emerald Prince Casino Cruise Ship.Visitors to the property will enjoy the convenience of restaurant options in our parking lot; such as Toucans Ale House, Logan’s Roadhouse and an array of grocery and accessory shops within the block. Lets not forget the Harley Davidson Store next door. The hotel features many full-service amenities, including:• Free Full HOT breakfast• Free Fitness center• Free newspaper• Free Wi-fi & Ethernet connection• Free, fresh coffee 24hr• and othersOur Brunswick, GA hotel provides business travelers with the conveniences of a Business Center and easy access to the Stellar Conference Center with meeting and banquet rooms available to accommodate most events and business functions.All spacious guest rooms include refrigerators, microwaves, recliners/sofa, coffee makers, irons and ironing boards.Coin-operated laundry facilities are also provided for those travelers who have days left on the road.Come and enjoy “Quality Service with a Southern twist” when you stay at the Quality Inn Brunswick, Georgia. ... more   less 
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Also Known As:
Quality Inn Brunswick
Brunswick Quality Inn

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