My family and I stayed here for a family reunion. We normally stay at the hampton Inn, but it's being remodeled. My wife went to check in and they wouldn't let her because her name was not on the credit card, even though I was in the car full of kids. My wife was rather smartly told that's our policy. From there things got worse as they didn't have our second room, which is guaranteed after 3pm and it was 430pm. No explanation nor apology was given. Our second room wasn't available until 630 with no discount given etc. In fact we were lied to and treated very poorly. We told that we were lucky have a room. We had to call the corporate office and complain, where we were told sorry for the problem, yes rooms are guaranteed etc. Later that evening we watch an individual wall without reservations get a room and told they had plenty. Please keep in mind the staff and front desk that was there Saturday was different and very friendly. But being the most expensive hotel in Cartersville, priced like the Hilton Garden Inn but not as nice makes this a poor choice. My wife and I have stayed at the Renaissance in Atlanta and at the Loews both full service hotels and paid less per room than the Fairfield. In fact the last time my wife stayed at the Renaissance she was treated to a complimentary bottle of wine and breakfast. Lastly it should be notes that room was beat up. The bed and pillows were comfortable. I would be hard pressed to spend 160 per night when you can stay elsewhere.
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- Also Known As:
- Fairfield Inn & Suites Marriott Hotel Cartersville
- Fairfield Inn And Suites Marriott
- Fairfield Inn Cartersville