America's Best Inn & Suites
First I'll begin with how we chose this place. Wait, no. Ill begin with saying Im not joking but this is a review of a hotel with first world problems. Most hotel reviews ARE, considering we use our computers, iPods and iPads to complain about how ugly, dirty, or poorly managed a place is or isn't. In the grand scheme of things, I try to remember there are people going to sleep with no food or shelter tonight. Ok, enough serious stuff.
We read stellar reviews on tripadvisor.com. We were impressed with the fact that the owner of the hotel seemed to reply to each comment-good or bad-in a very appropriate, professional manner. Most hotels in this area had awful reviews. It was twenty-nine dollars and ninety-five cents to stay here on hotelcoupons.com. Clearly this is the hotel for us. Clearly.
I called to verify the price & availability. Whoever I spoke to was cordial. When she asked when we'd be getting in, I said, "Late. Like 1-2am." I'm pretty sure I heard her wince and I chalked it up to things always being more complicated for late check-ins. She said something about a night worker, we exchanged a few details and I hung up. Soon we discovered the real reason for the audible wince.
We drove up earlier than we anticipated, to a 1950's design motel. My sister and I walked into a narrow lobby. The rest of the lobby is on lockdown like a bank. Suctioned cupped and paper-protectored to the second set of glass doors was a sign saying, "WE ARE OPEN!!!! For late night check-in and/or for emergencies or maintenance issues, please call ###-###-#### Someone will be with you shortly. Thank you for your patience -ABIS." I called the number and a groggy voice mumbled hello. I looked at my phone to make sure I didn't call the wrong number. This person was obviously sleeping. "Hello? Um...I'm calling to check-in." We exchange enough information in her groggy state. She was nice but she was sleeping. We waited and waited. But I was thanked in advance for my patience by a welcoming paper sign so I stayed. My mom called from the car and was like whats going on? I said, "Well, apparently the late night check-in person has to go brush her teeth and put some pants on cuz she was sleeping when I called." Fortunately there is plenty to do while you wait in that skinny room. There is a convenient plaid bench to sit on. Lots of pamphlets. A magazine with a 60-something lady sitting on a Harley in leather underwear. I mean what else can you ask for? You can drool over the vending machine or the ice in the locked down lobby. Or you can check out breakfast that was already laid out at 11:50pm. I don't know about you but I love nothing more than to stand in an empty lobby area at night as a young woman not getting mugged AND dreaming about my stale donuts and golden grahams.
Sleepy attendant arrives 10-15 min later just as we were about to leave to another hotel. My patience is minimal when Im concerned for my safety. I figured if THIS is America's Best....I may be better off in the hotels with bad reviews. Boy am I glad we didn't miss out on the rest of this experience. We yelled our phone number across the several glass windows/doors while she lip read. By now another late check-in arrived: an older male who reeked and got to memorize our phone number and zip code and which room we were staying in. We were handed a plastic card key and the tv remote. Whuuu? I've stayed at some-let's say economical- places but I've never been handed the tv remote with my key. I'd love to know that back story when Owner replies.
We park. We open the door. I wish I could take some pictures of the smell for you. Cigarettes. Mmm. My fave. Visibly clean but stinky in there. This has the usual "great value" hotel ingredients: (that I'm seriously accustomed to, I'm not making fun this part) tacky curtains and linens, squeaky desk, tv, fridge, microwave, yellowing bathroom with a few no-slip strips missing in the tub, "exfoliating" towels...the ketchup packet-like Shampoo was a new one for me. Definitely saves on packaging costs and the environmental go-green thing.
We realize immediately were going to need more than two scratchy towels. At this point we're very far into mentally preparing a yelp and tripadvisor review. (Ive never written one before today.) I call the front desk from the ancient phone and I get, not Sleeping Employee, but a recording. Ok for $30/night I shouldn't make fun of this I guess. But again, I've stayed at $30 hotels often. There's always a human of some kind who can begrudgingly bring you porcupine towels. Or a passive aggressive individual who brings them hours after you ask. There's at least the option of a human telling you they can't or won't bring you towels. No.
I decide to bathe my toddler anyway and find that we have run into our first "big" first-world problem. The water was cold. I put only the hot water on and that was tepid. Maybe my coupon price doesn't include hot water? My sister took a shower and said "The water wasn't cold, Jen. The hot water just goes in and out like their wi-fi."
I won't say much about the mattresses with plastic covering and some other mattress protector layer cuz that makes sense to keep it clean.
Ok so hopefully, though this review was dripping in sarcasm, it will make you laugh as much as we have tonight about all this. And hire a night time person who stays awake. And get a crap-load of things changed if you want to represent America. Pretty please.
- Official Description (provided by the hotel):
- Exit 296 off Interstate 75 Cartersville Georgia 121 Rooms with 10 Suites. Free 24 Hour Coffee, meeting and banquet space available on site. Huge Courtyard and clean comfortable rooms ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Ebookers and getaroom.com so you can book your Budgetel Cartersville reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Inn Cartersville
- Cartersville Best Inn