When my Fiancee and I arrived to check in, we were not able to check into our Jacuzzi suite because there had been a flood. We were given another room without a Jacuzzi, when we walked in the refrigerator was leaking all over the carpet and they carpet was soaked in the room, We were then given another room and we were locked out of that room all night. We returned around 12:30 am and our key would not work, front desk came with a key and his key would not work. He proceeded to say that he would call maintenance in the morning. Our personal belongings pajamas,meds everything were in that room. I asked to speak with the General Manager(who I see reads these) he was nice however he never called maintenance until the morning to resolve this situation. We were not able to return to our room until 12 pm the next day!!! How would you feel if you were locked out of your hotel room all night and had none of your belongings?? I felt the GM should had worked to no end to resolve this for his paying guests. After all of that, he expected us to pay with a $20 discount!! Are you serious?? Why should we pay for this experience?? We sere supposed to stay another night, but after we were not compensated, we checked out - Do not stay there customer service from GM and franchise owner (who was on the property next day overhearing all of this and never once came over to say a word or apologize while we sat in the lobby waiting for the room to open). Rooms are falling apart
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- Also Known As:
- Comfort Inn And Suites - College Park
- Comfort Inn & Suites - College Park Hotel College Park
- College Park Comfort Inn
- Comfort Inn College Park