I live in the Atlanta area and many of the hotels near the airport offer parking rates that are substantially less than airport or even off airport lots. I have used several of them of the years (I fly about 4 times a year). I used Comfort Inn & Suites ATL South for the 1st time on a recent trip (10/17 - 10/21/13). When I left on the 17th I asked where the pick-up spot was when I returned. He said Zone 3 which I was familiar with from other trips. I called the hotel (2:02 pm) when I got my luggage and headed straight to Zone 3. I was told the driver was on the way. I saw vans for the hotels I had previously used come and go twice while I was still waiting. I called back at 2:44 pm and the driver showed up about 10 minutes later. He claimed he had been there before but I assure I checked every van that entered the area and none of them were Comfort Inn. He had a few versions of what happened. The wait and the excuses were unacceptable although the driver eventually apologized. I spoke to the person I called at the hotel twice and he referred me to the general manager. The person I spoke to on the phone said he hoped I wouldn't post any complaint. I told him if I wasn't satisfied after speaking to the GM, I surely would post a complaint. The GM said he tried to determine what happened between the person I spoke to and the driver but he wasn't much help. He didn't offer any future discount but did ask that I give then another try. I said no thanks.
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- Also Known As:
- Comfort Inn & Suites - College Park Hotel College Park
- Comfort Inn And Suites - College Park
- College Park Comfort Inn
- Comfort Inn College Park