My husband & I arrived at the desk of Comfort Inn & Suites Atlanta south on 11/27/13 morning. We did not have reservation but we were fully aware they had plenty of rooms available. Also the rate was cheaper to walk in versus online booking. (due to family living in the area and had already checked this out for us earlier) When arrived at the desk our question to the hotel clerk would we be charged for the 11/26/13 if we checked in now (since it's almost 1am on 11/27/13) otherwise we would come back and check in later that day (11/27/13). The clerk said no he would not charge us for 4 nights but only 3 (11/27/13 - 11/30/13) nights so we checked in and my credit card was charged just that. On the day of check out my card (11/30/13) I noticed I was charged for additional night. After speaking with Manager (which wasn't until 3 days later) and explaining what took place the manager (Craig McKenzy) would not honor what his staff had told us. No apology or anything just flat out "NO"! Wow.... customer service has really gone out the window. I walked in College Park Comfort Inn & Suites thinking I HAD A CHOICE to pay for 4 nights or 3 nights but upon leaving I guess I was sadly mistaken!!
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- Also Known As:
- Comfort Inn And Suites - College Park
- Comfort Inn & Suites - College Park Hotel College Park
- College Park Comfort Inn
- Comfort Inn College Park