My family and I choose this hotel for our family reunion because of the location and price. The first night our shower would not drain properly. The next day I went to the front desk and asked for complimentary breakfast to make up for the inconvinience. The front desk attendant informed me that I would still have to pay extra. Keep in mind she had a stack of breakfast cards for my family reunion. I asked to speak to the manager Eniska Triplett. As soon as I began to explain what was going on she started making these faces as if she is a teenager and I was her parent. I asked her why the "ugly" faces and she replied that she can make any faces she wants. I informed her that I wanted holiday inns hospitality garuntee which states that if any part of your stay isn't satisfactory they promise to make it right or you won't pay for that part of your stay. She made it very clear very quick that she would send someone to fix the tub but she wouldn't honor the hospitality garuntee. I went back to my room and took pictures of my bath tub and the garuntee. I returned to the front desk to retrive the managers name. She did not have any cards in the lobby. The manager continued with her extremely unprofessional attitude. I informed her that I would send the pictures to corporate. Then I began to record her, she immediately walks in the back and calls the police to have me removed from the property! I did not yell, curse or threaten anyone! There was another gentleman in the lobby that witnessed it all. I didn't realize what she was doing until the officers knocked on my rooms door. I was already on the phone with cooperate but they could not make her let my family of four stay. So we were put out right then. The carpet was gross. The employees in the hotel had a dominos/ card room upstairs that sounded like a house party. If your looking for a cheap hotel and enjoy a low budget atmosphere this is the place for you! I will post the video of the manager on you tube on Monday.
- Official Description (provided by the hotel):
- The Holiday Inn Atlanta Airport Hotel is conveniently located off I-85 adjacent to Hartsfield Jackson International Airport (ATL). Our hotel provides guests with easy access to Atlanta's major businesses and attractions. In addition, the Holiday Inn Atlanta Airport offers complimentary shuttle service to the Atlanta airport. Our full-service Atlanta hotel is just minutes from countless attractions and shopping options, including the Georgia Dome, Philips Arena, CNN Center, Turner Field, the Georgia Aquarium, the World of Coke and Centennial Olympic Park. Atlanta corporate travelers will appreciate our Atlanta hotel's location near area businesses such as Coca-Cola, CNN as well as the Georgia Int'l Convention Center. Atlanta's Georgia World Congress Center is just eight miles away. Our hotel offers 3500 sq. ft. of event space with full catering and A/V services available. A 24-hour business center and free Wi-Fi are available to accommodate your business and personal needs. During your stay at our award-winning Atlanta hotel, enjoy premium amenities like an indoor pool with a whirlpool, our Nautilus-equipped fitness center and the American Brasserie Restaurant and Lounge, which offers a variety of favorites in a casual and relaxed atmosphere. Room service is also available for your convenience. Holiday Inn Atlanta Airport the best choice for comfort and affordability. ... more less
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- Also Known As:
- Holiday Inn Select Atlanta Airport South Hotel College Park
- Holiday Inn College Park
- College Park Holiday Inn