Pros - friendly staff from airport shuttle driver to the two front desk employees that checked me in (one must have been in training...didn't know the computer software too well). Great TV with tons of HD content. Good coffee in the lobby.

Cons - sleeping room furniture and fixtures were worn. Hotel could definitely be refurbished. Breakfast food was fair (waffles were bland, eggs were rubbery, OJ was watery). Location, if staying for something other than a quick layover, is inadequate as there is nothing nearby. Can't really walk to a restaurant. My guest room was too noisy! I heard so many planes and it continued late into the night.

Ms. Shereka has very bad customer service skills. And she is 'MANAGEMENT". Her demeanor sucks, she never smiles, she has no people skills and she acts as tho she hates her job. I am in management myself and I work with the public. If you cant handle this work environment then you will make the folks around you miserable. When I checked in on March 4th Shereka was training this young lady and she was being so rude to the new employee. I had to let the employee know that she was doing a great job. Then when I get to my room finally, the bed skirts on the bed was stained and ripped. If you keep the light in the bathroom on more than 6 mins it cuts off on you. So every night I had to shower in the dark. Holes all in the wall... Lamp that sits behind this chair is broken so I couldnt use it. The funny thing is I always visit this particular hotel around my birthday time and I stay a whole week. But never again. I could care less to see Shereka face again. I will be staying someplace else. Mean while the other employees were absolutely awesome... Victoria, Lauren Diamond and I cant think of the other manager name but she wears glasses. They were all awesome. Kudos to them. They may can teach Shereka a thing or two........ And if it wasnt for the rest of the staff I would have walked out the same day........